Rite Aid Pharmacy

Loved the app until the most recent update. Now my prescription drug history is lost. The app will allow me to submit a refill request and recognizes my local pharmacy. But when I go to view my prescription history, it doesn't give me the option to log in as it used to but instead now it goes directly to creating an account. And then tells me that my account is already created. I'm like no s**t. I didn't ask to create a new one! You all need to fix this right away or I'm going with a different pharmacy all together. My health is very important to me and I need an application that helps me manage my medications.

Loved this app until the update. now it's useless. one of the things i liked about it before is you could see the quantity id medication dispensed and the price. neither of those important things are listed anymore. It's confusing to use, it's hard to tell if a script is ready to refill and it's hards to tell what is ready to pick up. Id these things aren't fixed, I'm just going to uninstall as I can do everything just as easily on the phone or website.

I ONLY WANTED THE PHARMACY APP CUZ I HAVE SO HEALTH ISSUES AND MEDICATIONS THAT THE PHARMACY courtesy fills or auto-fills my medications for me and I can't drive because I have epilepsy and I can't refill anything can't see what it is how much anything is I hate this new update! Otherwise I USED to love this app before this past update! If they went back to the old app I would come back and give this 5 stars! Actually, I'd easily give it 10 stars if they went back to the older version from a couple of days ago! You don't realize how great and convenient it was until it's gone! I'm definitely going to switch pharmacies if they don't get it fixed soon, which I really do hate to say that cuz I LOVE my local Rite Aid Pharmacy and switched to Rite Aid about 2-3 years ago cuz I had a couple of doctors tell me that they hated dealing with my old pharmacy. P. S. I NEVER write reviews for anything either...

New Update sucks big time!! All of my login information and my account preferences were erased and had to be re-entered! I am unable to manage my medications like I could before. I prefer to do my refills because too many times I have run out of my meds. Come on people! This is people's lives in your hands and y'all keep dropping the ball when you "redesign" things. Instead of simplifying, you've complicated.

I loved this app. , it was convenient, easy to use, although wouldn't let me update address or the wellness card to wellness plus plenti. I was however able to keep track of my prescriptions from reordering to how many refills to even the copay. Awesome, but there was an update to the app, now it doesn't work. It did not carry over user name, typed in info, said it wasn't correct and prompted me to call the 1 - 800 number. Fix the update. It now is useless to me, which is sad considering it was great before.

Before the update it would show the price of the prescription. Not anymore. Need this fixed asap. Need to know how much to get from atm before picking up. Huge inconvenience . Why wasnt this new app compete before release. Nothing good about this new app. 1 week to get the copays added back in or i switch to drug mart or cvs. YOU GUYS DROPPED THE BALL ON THIS UPDATE

The new update to the store locator is horrible. It doesn't let me zoom out to see other stores in the area. It also requires zip code or store number to search. I never know those. Need to be able to enter city name or zoom to the area and show the stores like it used to do.

I really LOVED the Rite Aid app... until this last update! Can not log into add coupons on my card. Have tried uninstalling and reinstalling with no luck. Can't enter my wellness card info or plenti card info. Ugh... why must you regress with this now useless app?

After the last update the app removed my username and would not accept it. Finally after 8 tried it took my username and password. This update removed the app right off the main page so I had to go searching. Then I don't even get the amount of my co-pays. I sure hope you fix these because it wasn't broken to begin with.

After the update it erased my username. When I try to reset it a message comes up saying error something or other & tells me to call an 800# for help. I don't want to talk to anyone on the phone. That's why I use the app. Not happy Rite Aid.

New update messed everything up. I log into my account and can't see my prescription history. It wants me to make a new account. Ok, so I try that and it says user already exists. App used to be very handy now I can't use it for most things I need it for.

HORRIBLE. Update wiped out all log on info. Called the 800 number TWICE and after resetting password it still won't let me log on and tells me I'm locked out. App is useless now.

I downloaded this app to be able to load coupons on the card I've had for some time. When I try to sign up, it refuses to recognize my street address. I tried spelling everything out, but no matter how I typed it, it continues to tell me it is not a valid address. Deleted.

New app crashes when I try to scan my prescription. It also said my Plentiful card was cancelled. How was this app tested before it was rolled out? Did you test it on all Android versions?

Terrible app had to change to CVS. U can't upload pics and login info won't let me log in. Hate it, waste of time had to go to pharmacy and they couldn't even help me. Shouldn't of changed it, it's more difficult now

Worked great until their big update. Now the scanner doesn't work, manually entering scripts doesn't work, basically nothing works. Now I have to call in my scripts and deal with their annoying phone automated system.

It did an update and erased all my info. Now I can't log in because it keeps telling me to register and I already logged in. If i enter my information it tells me my user name is already used. It is very frustrating I can not use the the load2card coupon.

The latest version of this app is terrible. It is very difficult to maneuver and it no longer tells me what my copays are. Boo hiss, please fix this like the previous version had.

This app takes a while to open compared to cvs & walgreens apps that I also have on my phone. Not sure why my wellness card # does not match on the app?? Only downloaded to keep track of my up rewards and view the ad as I don't use the phamarcy.

Hate the update. What happened to the feature for checking to see if a refill was ready for pick-up? It also doesn't let me refill without having to 'scan' the bar code on my rx....not a happy customer

The update isn't horrible, but I can no longer see how much my copays are for my prescriptions in the app. This is one of the key features I use a lot. Can we get that back?

The new update "Load To Card" does not have expiration dates on the coupons. There is no information on the coupons and no way to tell if they are store coupons. I dislike Walgreens, but at least you can pull up store coupons only if that is what you are looking for.

Was hoping I could still send pictures from my phone to the store for printing and it's no longer an option. And every time I go into the store my phone won't connect to the kiosk and it won't read disks. It's junk!

E-coupons are a waste of time after update. Does NOT list expiration date. USELESS

After many frustrating hours tring to get the new layout of the app all set up and unable to I discovered I had uninstall the whole app then reinstall it. Works great now!

This last update sucks. Can't use prescription history because it keeps wanting me to sign up and when I went through the steps to sign up it said I was already signed up. Found a place to log in and out but didn't fix it. Also no copays

The new update stinks. It tells me i have to log in and I'm already logged in....the only thing i can do is scan my prescription for a refill...can't get into my account at all....

Whoa the new app is awesome! This makes managing my prescriptions so easy! Plus fingerprint login now! 5 stars for sure.

I love the older app. Nice to know if things are about to change before you change it. .I'm not sure if I like the new updated app..

Why can't I log into this app? I switched phones and now I can't log into app using anything?!! I hope my history info is still there! I've been a loyal customer for years and this new version totally suck

I want the previous version. I can't see when refills are for pick-up with this new one. It doesn't even deserve one star.

I really don't like the new app. I have to choose a store location every time. It's just not as good as the other one.

I can't even log in since the update. Not that it was a good app before that, but it saved me a phone call to the pharmacy.

The update ruined the app..now I have to call and bother the hard-working staff for the price of my ready for pick-up prescriptions. Please return copay/prescription totals ASAP!

I love the​ new app. This is a huge improvement. A complete transformation. Looks like a lot of work has been put into this update. Thank you.

Was able to log in and refill my prescription super quick. Won't let me link my plenti for some reason though.

I haven't been getting notifications from this app. I used to, but since they changed it, I havent. I also can't see when my refills are ready or if they are processing.

I'm not the biggest fan of the new layout of the app. Took a couple minutes to figure it out. Just hope there isn't many more updates like this in the future!

When accessing Load2Card coupons in the app after the most recent update, it no longer shows when the offers available to load to your card expire. It also does not show when coupons that you have already loaded to your card expire. How am I supposed to know whether an offer that I intend to use will still be available when I go to the store to make my purchase? Please modify the new Load2Card interface to show expiration dates or bring back the old interface, which was much more usable in that it allowed you to sort coupons by category as well.

The new updated app is awful. As someone that wants to design interfaces and ux, it is embarrassing that this made it through. There is no way to confirm which prescription got sent for a refill, no way to check statuses, an error pops up every time i sign in (even though it successfully signs me in), and why do they have refill prescription via a photo as the top option??? Am I just that weird?? Is that really what the majority of users want to do? Give me the prescription history so I can just refill from there. I don't take my pill bottles everywhere to take pictures of them. Perfect example of an app they probably overhauled to make it more material design ish but did nothing to fix the main problems (and in fact made it worse). Why not just list out my prescriptions on the home screen and let me refill from there? Or at least make that one tap away. TLDR, update is trying to be cool, but fails. Please....make prescription history a front page item (and rename it my prescriptions)...this has been bothering me for years. If the app stays the way it is I may switch pharmacies.