Call Queue Manager

Call Queue Manager is aimed at call center supervisors on the Broadworks platform who want to more efficiently manage their call center queues. Call Queue Manager for Broadsoft's Call Center is an application for call center supervisors to receive real-time performance metrics on their Android phone. This application allows supervisors to view color-coded indicators of agent statistics and Call Center Queue metrics. Supervisors can also dynamically respond to changing situations in a queue from anywhere by changing the status of their agents via their mobile device.