My Resource

The web site wasn't working for me to pay my bill so I thought I would try this app but it doesn't work either. Completely useless!

Unable to pay my bill with this app. Wasted almost an hour jacking with this stupid thing trying to link my account. I never could get it to link successfully. So, I went to the website to pay my bill. The website didn't work either.

MY RESOURCE APP IS A VERY GREAT WAY 2 PAY UR BILL CHECK THE STATUS OF UR ACCOUNT IT WORKS GREAT SOMETHINGS IT WILL FREEZE UP & STOP WORKING IT'S CUZ OF THE WEATHER OF INTERNET SIGNAL

Broken. Spinning wheel of death on 4G and wifi.

Non user friendly. I have been trying for over a year to use this app and reading the ratings makes me feel a little less useless. Impossible to do anything on this app. My 6th grader asked if they would let him fix it

Constantly crashes. Disappears from home screen. Reminders don't always work and crashes when picking the date. Galaxy s7 edge

Keeps on crashing after I login

If you dont go on there website first and update your info the app will not work

Asked me to update my info, tried, kept telling me the app is already installed. I have been trying for a week to pay my bill. No luck. This is more than ridiculous. You need a new webmaster. This one does the work of a first grader. No wait, most first graders already know more about computers than the "EXPERTS,"

Can't seem to figure out how to set up a bill payment. This is ridiculous, even the links in the FAQ for bill payment are broken. Just let me give you money! The reason it's 2 stars, not one, is an additional services request was very easy to do.

This site is so ridiculously cumbersome. The only thing I need to do is have an easy way to pay my bill. Why after telling me to link my account does it come back and say Im already registered, but sends me back through the same "link your account" loop again. Ridiculous. It makes you wonder how you can stay in businesss if you don't provide easy access for customers to pay their bill. Why did you change it? The old app was perfect. Don't fix it if it aint broke....

This app belongs in the trash. It does not work properly. You cannot pay your bill without a number that doesn't exist. It also fails to remind waste collection days. This is 2017. If you can't make an app to pay a bill, you don't deserve to have the bill paid.

I've been trying to use it for 30 mins. It keeps asking me to link my account but when I do, big red letters come up saying it's already linked. It won't allow me to pay my bill, or change my payment option because it says the account isn't linked. The card I use for payment has been involved in a large store hack and has been shut off, I need to change payment options so I don't incur late fees. However, since it's Saturday, no representatives are available to assist me. This is the most frustrating experience I've had with an actual company app (not just a crappy game or something like that). It's kinda shameful that they put this out in its current state. I've never met a company that's so unwilling to take my money....

Tells me I need to link account but when I link my account it then tells me that my account is already linked. Tried now over the last 3 billing cycles to use this app and it doesn't work! This is the worst app I've ever used! Extremely un-user friendly!!!

I click on the menu button on the top left corner to look for an option to pay my bill. I went through all of the menu items and there is no option to pay my bill. I called customer service for assistance. I left a voicemail for them to call me back, they never did. All I want is a convenient way to pay my bill. This seems to be a trend with this app, but even the creator of the app has neglected to fix it. The city we live in just started using this company and it is already a headache. There are other utility companies with apps that are easier to access.

This app is trash. Doesn't work and i cant pay my bills. Literally the only two things this app is supposed to accomplish

The app needs to add a feature to pick your payment amount instead of just habing the full balance as an option. I had to have my account credited and adjusted but the app still reflects the old amount due and i don't have the option to just pay what i actually owe for service

Just want to pay my bill. Directions are not helpful in finding how to do that. Please find a way to take my money.

It still asks me to log in with my password after it accepts my fingerprint. Nice addition, but it isn't working so well.

Doesn't tell me anything, It keeps going back to link account and when I do then it tells me it's already linked. Cannot set anything up

Going to payment settings link is broken and redirects to login.

Cannot use to make payment. What's the point? Ridiculous!

Impossible to pay bill . Frustrating unworkable app

Can't seem to pay bill. just loads forever

Typed in my Account Number and Address... nothing. Typed in my Account Number and Invoice Number... nothing.

Won't load. Just says dashboard and blank boxes

Can't make a payment with this app!

Complicated

The app is not capable of accepting any payment that is not the normal invoice amount. As soon as you have a billing month where there is a slightly different amount due than the normal invoice, the app gets confused and does not post your payment correctly. If you ever have an unusual amount due, make sure you speak to customer service instead of trying to pay it here.

This app is just as bad as the website. Now they don't want to take my money and will charge me some BS service charge. They need real IT support or someone at corporate with a financial brain that understands collecting money, not just trash.

Using the app is easier than calling. On the phone I stay on hold forever and hear crappy music. With the app, I see a spinning icon. The app never loads, but at least it doesn't play crappy music

The trash they pick up is more useful than this app. Fix it or I won't be paying your ever-growing monthly fees any longer. I have other options.

Every time I try to open it says access denied. Urgh!!!

Disappointing app. Paid bill 2 weeks ago and still does not show on the app.

Phone hold time 15 minutes and counting. Website just as useless as this app.

Great app. Was able to quickly pay the bill and it was easy to navigate. A+ in my book.

How the hell do you pay your bill?

Blank white screen is all I'm getting. I need a way to give you my money!

New updated app,same old problems,still can't pay my bill,unbelievable.

Works great! Thanks!