OneSite Facilities Mobile
Free App
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About OneSite Facilities Mobile
OneSite™ Service Request Mobile helps you take customer service to a whole new level. Designed by RealPage, a leading provider of rental housing software, OneSite Service Request Mobile enables your maintenance staff to view new service requests instantly. With the app, technicians can view service request details, enter their time worked, and even complete service requests without all those trips back to the office.
With the OneSite Service Request Mobile Application you will be able to:
• View any service requests
• Update service request status
• View service request details
• Add comments to a service request
• View service request for multiple properties
• Create new service request for Units or Common areas
• Reassign service requests to different technicians
• Capture time worked for a service request
Version 3.1:
We no longer have to be a tech to log into the app, though if you’re not a technician, the timer will be disabled.
You can now consume inventory if that center is on.
There’s a new switch to limit your search to only SRs, only MRs or both.
Version 3.1.1:
1. Added version number.
2. Added ability to save completions notes without selecting service actions.
3. Added sorting by priority, status, complete by date, scheduled date, request date, on hold until date, completed date.
4. Added highlighting based on priority and deadline.
5. Disallow saving time work, adding parts/inventory item when work order is not in progress status. Added short cut for setting work order to in progress.
6. Minor bug fixes in UI. Also fix the issue in entering notes.
7. Updated help files
8. Added RealPage branding and welcome label to each page.
9. Added useful information in the work order list like the property name, work order scheduled and/or complete by dates.
10. Added search hint in the work order list.
11. Enforced technician and work group is assigned in work order when saving time work.
Version 3.1.3:
1. Added time worked log in work order detail page to assure that the time from stopwatch is saved in OneSite.
2. Updated FAQ Help file.
3. Added log out information when username/password is changed in OneSite and it is cache in the app
4. Minor bug fixes
With the OneSite Service Request Mobile Application you will be able to:
• View any service requests
• Update service request status
• View service request details
• Add comments to a service request
• View service request for multiple properties
• Create new service request for Units or Common areas
• Reassign service requests to different technicians
• Capture time worked for a service request
Version 3.1:
We no longer have to be a tech to log into the app, though if you’re not a technician, the timer will be disabled.
You can now consume inventory if that center is on.
There’s a new switch to limit your search to only SRs, only MRs or both.
Version 3.1.1:
1. Added version number.
2. Added ability to save completions notes without selecting service actions.
3. Added sorting by priority, status, complete by date, scheduled date, request date, on hold until date, completed date.
4. Added highlighting based on priority and deadline.
5. Disallow saving time work, adding parts/inventory item when work order is not in progress status. Added short cut for setting work order to in progress.
6. Minor bug fixes in UI. Also fix the issue in entering notes.
7. Updated help files
8. Added RealPage branding and welcome label to each page.
9. Added useful information in the work order list like the property name, work order scheduled and/or complete by dates.
10. Added search hint in the work order list.
11. Enforced technician and work group is assigned in work order when saving time work.
Version 3.1.3:
1. Added time worked log in work order detail page to assure that the time from stopwatch is saved in OneSite.
2. Updated FAQ Help file.
3. Added log out information when username/password is changed in OneSite and it is cache in the app
4. Minor bug fixes
All Application Badges
Free
downl.
downl.
Android
3.0+
3.0+
Bug
buster
buster
Android app
App History & Updates
What's Changed
Version 3.4.6
Bug Fix:
• Fixed Create New SR Priority
• Fixed Splitting Work Orders in the Work Order list page
• Fixed Two Properties-Similar Work Order Number issue
• Fixed Unit Number sort option missing when searching for On Hold or Completed Work Orders
Version 3.4.6
Bug Fix:
• Fixed Create New SR Priority
• Fixed Splitting Work Orders in the Work Order list page
• Fixed Two Properties-Similar Work Order Number issue
• Fixed Unit Number sort option missing when searching for On Hold or Completed Work Orders
Version update OneSite Facilities Mobile was updated to version 3.4.6
More downloads OneSite Facilities Mobile reached 5 000 - 10 000 downloads
Version update OneSite Facilities Mobile was updated to version 3.4.5
Version update OneSite Facilities Mobile was updated to version 3.4.4
What are users saying about OneSite Facilities Mobile
C
by C####:
by C####:
The never call me back to set my account
K
by K####:
by K####:
Cant get passed login. Says something went wrong every time. Atleast the desktop version works right.
Q
by Q####:
by Q####:
Lacks everything. Better off with pen and paper or brail. The idiot that has written this program is stoops
O
by O####:
by O####:
Doesn't work.
Y
by Y####:
by Y####:
Would be great to have push notifications when a new work order is placed.
Q
by Q####:
by Q####:
It would be nice if it had notifications for emergency work orders
U
by U####:
by U####:
Would be great to have push notifications when a new work order is placed.
U
by U####:
by U####:
This app never works correctly... we have used it for over a year and it always needs bug fixes week after week just a big nuisance....
U
by U####:
by U####:
I am able to view and update service requests and make readys, as well as create new service requests on the fly. Easy to manage multiple properties too.
U
by U####:
by U####:
Very good app
U
by U####:
by U####:
Good app
T
by T####:
by T####:
They fixed the timer problems
P
by P####:
by P####:
The only thing useful from this app is the ability to check for service requests. Everything else is too clunky and touchy. The GUI is poorly designed. Menus don't show and hide as they should. Pressing the back button to exit the app results in an error. There's no way to type in the time worked, but instead have to let a timer run. My biggest complaint is that there are no notifications. I want to get an alert when there is a new service request, not have to go to the app and manually refresh the list.
T
by T####:
by T####:
Pure crap. Work speed a lot better.
T
by T####:
by T####:
Garbage app tools many bugs
Z
by Z####:
by Z####:
Force Closes on launch. Not usable. Happens on a Galaxy Note 2, Galaxy S3's, and Galaxy S4's, in my organization. Widespread issue.
Z
by Z####:
by Z####:
Pure crap. Work speed a lot better.
N
by N####:
by N####:
Constant problems, tech support unable to support you since they don't even have an Android device to test with. Wasted thousands of dollars on this deployment! Great in theory, but many bugs.
B
by B####:
by B####:
Unable to log in
J
by J####:
by J####:
Cant even log in
V
by V####:
by V####:
Great app!
K
by K####:
by K####:
FC on login
E
by E####:
by E####:
Excellent Application...
Z
by Z####:
by Z####:
Excellent app
by K####:
Would be great to have push notifications when a new work order is placed.