Norwood FieldService

A comprehensive data collection and processing solution aiming to support field service activities, offering tracking of service personnel and bringing details from the field into perspective.

The Field Service platform is a new versatile solution that facilitates data collection from the field, in cases where individual workers or crews perform a service in various locations. Use cases include equipment or assets’ maintenance, customer feedback and surveys, various installations’ inspection etc.By scanning a QR code with their mobile phone a survey is loaded over-the-air and their presence is accurately recorded.Results are then transmitted back to the “NFC Field Service” platform, which in turn stores and processes the field information according to customized business intelligence rules. Administrative users can have a clear overview of field operations; they monitor results and inspect statistics and status reports, based on serviced locations and personnel.