UVA Community CU Mobile App

There is a persistent problem with the app's ability to capture the image of a check after the initial use. In subsequent use, the app does not allow the camera to focus on the check and provide a clear image that will be accepted. The IT Help told me that it was with my phone. I checked it out with my service provider and the camera operation and phone operation were not at fault. To use this app more than once, I have to uninstall, reinstall, verify my device, then do the mobile check deposit. This should be a pretty easy fix but the developers don't see it that way.

While UVACU is a very reliable bank with fantastic customer support, the app has a few design incongruities. The splash screen as well as other image assets are very low resolution and look very unprofessional. The screenshots for the app also appear to simply be literal screenshots, versus nicely staged images describing the functions of the app. The "Remember Me" check box can be confusing as to if it's ticked or not.

Since the update on 3/2 this app has been horrible. I emailed the developer but they say everything is fixed, uninstall/reinstall and you will be fine. Well I did it, and it's not fine. I have to put in a security code almost everytime I use it. Plus it takes FOREVER to log in, and most of the time it times out and I have to attempt to login again. Please go back to the last version, it worked great. Edited: After a couple emails with the app developer got me no where I contacted the bank thru their FB page. The response was pretty amazing! I had a phone call in minutes explaining the problem, and the solution, as well as a time when it would be fixed. I have updated the app and it is working beautifully again! Thanks!

I received an email from the developer, so I uninstalled and reinstalled the app again. This time it seems to be working. It loads quickly to the home page and it has a nice, clean look with some extra shortcuts that are good features. It still takes a bit longer to shift from page to page while in the app, but not unbearably so. Thanks for the fix and for keeping me aware of what's happening!

Persistent application error using the app on Galaxy S8+. I have yet to be able to log in since I bought the S8 a few weeks ago. I never had this problem when I had the S5.

I think the UVA Credit Union is excellent they always been there for me

Great app. For banking at the speed of , Life,

Since the app update I cannot get in to manage my account. I have to get a secure access code every time, register my phone EVERY time. Finally get through that and it gets stuck on loading!!! Bring back the old version. That one actually worked.

The version before 3/2/17 worked much better than this, after getting logged in, the screen stuck just saying "Loading", to get past that I swiped down from Notifications, then tapped at the top again, then one more tap and the CU app was on the screen. Buggy to say the least, no wonder for the bad reviews. ;-0

Please fix or delete this update. Ask for a secure registration code every time. Then, never loads. If I have any overdraft fees due to the inability to transfer funds, I hope the bank will reverse them. Fingerprint login does not work. Samsung Galaxy S7 edge

It has always worked perfectly until the update. My fiancé and I both can not get into our app. So frustrating..

If it isn't broken don't fix it (the app prior to upgrade). The download takes forever and I cannot view my account info. Also, I have to keep getting a security code and registering my device in hopes of viewing my account info. I deleted and reinstalled the app and no luck. I hope this gets resolved soon.

It's a guessing game every time I open this app. Either it gets stuck on loading, requires a security code and once in awhile it actually works. Very inconvenient.

I agree with Others. This Update has so many issues. Takes forever to load. That's if u can get pass login on screen.

Agree with the other recent reviews. Worked great before update. Now it's useless. FYI, the issues ARE NOT resolved.

Completely unusable since the app update. Tried uninstalling and reinstalling, didn't fix anything. Cleared all history and caches on phone, didn't fix anything. Called and spoke with the tech support department several days ago and was told I should receive a call back about the issue, still haven't heard back.

Again! Do not download. The app opens but will not allow you to log in. This is the second update that is suppose to have fixed the bugs, well it didn't.

It takes forever to load anything and freezes all the time. Wish they would go back to the old app setup instead of this one.

It freaking horrible since it updated.. It stays on the screen that asks for an access code.. Upgrading this app was STUPID. Please fix it..

New update 3/17 for android is TERRIBLE.....it asks for an secure access code EVERY TIME.. Deleting and using the web app instead

App still not working, as stated below, issues are not resolved. tried to uninstall and reinstall and still does not work. Needs to be reworked/investigated thoroughly by UVa CC.

I keep having to re-register my device. I've done it probably 12 times in the last 2 days. Other than this it's been pretty good

Every time I try and login it freezes on loading screen or have to register phone again. The new update is awful. Uninstalled and reinstalled 5 times. Frustrating to say the least

This app sucks now, can't check anything. Stuck on loading. Please fix asap!!

This app takes forever to login have to register each time I deleted the app and reinstalled it still giving me problems.

The update has ruined the app. Can't even use it now. Reverse the update or something.

Having issues with the account update. Very slow and not as easy to login.

The update DOES NOT WORK please fix

This update did not help a thing and now it takes way longer to load.

App still not fixed keep havin to re install only to have same problem

Won't load after update.

The app works.

Horrible update

Ever since it updated, I get stuck at the title screen. It won't go anywhere else.

This is crap can't check my account now because of this new update.

App no good must go to web page to log in.Under personal Internet log in.Very slow loading bank account information please fix soon.I would hate to close account.

I deleted this app and now re-download it hope it works been having problems since the update

Ever since the upgrade, it stopped working on both my Samsung Tab 4 and S3. Why don't the developers see all these horrible reviews and if nothing else, revert to the previous version? THAT one was slow, but at least it WORKED.

Gets stuck at "Logging in" indefinitely. Takes multiple attempts to view account. Almost completely worthless.

This is crap can't check my account now because of this new update.