PTCLTouch
Free App
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About PTCLTouch
PTCLTouch is the official Self Care Android App for PTCL's customers. This App is a mobile gateway for PTCL customers who want to:
- Pay bills by debit and credit cards through the PTCL's e-Payment system
- Order new PTCL services through telephone call.
- Register Landline, Broadband and EVO complaints
- Enquire about the latest Landline, Broadband and EVO bills
- Avail customer care support through SMS, Email and Telephone
- Stay updated with PTCL products and services
- Stay updated with the latest PTCL promotional offers
About PTCL
As the leading Information and Communication Technology Service Provider in the region we are the link that allows global communication. We are striving towards mobilizing the world for the future. By becoming partners in innovation, we are ready to shape a future that offers telecom services to bring the world closer.
Corporate Vision
To be the leading Information and Communication Technology Service Provider in the region by achieving customer satisfaction and maximizing shareholders' value'.
Mission
- To achieve our vision by having:
- An organizational environment that fosters professionalism, motivation and quality
- An environment that is cost effective and quality conscious
- Services that are based on the most optimum technology
- "Quality" and "Time" conscious customer service
- Sustained growth in earnings and profitability
Core Values
- Professional Integrity
- Teamwork
- Customer Satisfaction
- Loyalty to the Company
PTCL Brand Philosophy
PTCL Positioning Statement
Hello to the Future
“Hello to the Future” is an amalgam of our vision, brand philosophy, brand values and strategy. The essence is “futuristic approach”. The positioning statement “Hello to the Future” is basically comprised of two words “Hello” and “Future” that provides the inward communication through the word “Hello”, i.e. PTCL welcomes its customers and the future. Also it offers the outward communication through the word “Future” by promising customers the futuristic ideas and products.
The first key word “Hello” captures the essence of the whole telephony network that is the backbone of PTCL. “Hello” is a word which is related to the telecommunication history and has been used ever since and will be used in future. This word expresses the welcoming nature of the PTCL brand, its customer oriented approach and warm environment. Everyday most conversations and relationships start with the word “Hello”, hence it portrays the relationship building of PTCL with its customers.
The second key word “Future” translates PTCL philosophy in a nutshell to provide planned and proactive solutions and products to its customers. PTCL is constantly evolving and taking its customers into the future. The word “Future” holds the promise that PTCL is committed to, by providing complete customer satisfaction through innovative and futuristic services and products. PTCL is breaking the stereotypical perception launching into the Future embracing it as the mission to transform the world of telecommunication and the way its customers communicate. PTCL establishes itself as a futuristic entity which is working constantly towards inventing paramount solutions for its customers.
The font style selected is bold, straight and modern. The font depicts the brand values that PTCL fosters.
Brand Values
- Evolving
- Innovative
- Human
- Trustworthy
- Quality Conscious
Disclaimer: PTCLTouch is the only officially launched Android App for PTCL customers to provide mobile customer support, billing and payment facilities.
- Pay bills by debit and credit cards through the PTCL's e-Payment system
- Order new PTCL services through telephone call.
- Register Landline, Broadband and EVO complaints
- Enquire about the latest Landline, Broadband and EVO bills
- Avail customer care support through SMS, Email and Telephone
- Stay updated with PTCL products and services
- Stay updated with the latest PTCL promotional offers
About PTCL
As the leading Information and Communication Technology Service Provider in the region we are the link that allows global communication. We are striving towards mobilizing the world for the future. By becoming partners in innovation, we are ready to shape a future that offers telecom services to bring the world closer.
Corporate Vision
To be the leading Information and Communication Technology Service Provider in the region by achieving customer satisfaction and maximizing shareholders' value'.
Mission
- To achieve our vision by having:
- An organizational environment that fosters professionalism, motivation and quality
- An environment that is cost effective and quality conscious
- Services that are based on the most optimum technology
- "Quality" and "Time" conscious customer service
- Sustained growth in earnings and profitability
Core Values
- Professional Integrity
- Teamwork
- Customer Satisfaction
- Loyalty to the Company
PTCL Brand Philosophy
PTCL Positioning Statement
Hello to the Future
“Hello to the Future” is an amalgam of our vision, brand philosophy, brand values and strategy. The essence is “futuristic approach”. The positioning statement “Hello to the Future” is basically comprised of two words “Hello” and “Future” that provides the inward communication through the word “Hello”, i.e. PTCL welcomes its customers and the future. Also it offers the outward communication through the word “Future” by promising customers the futuristic ideas and products.
The first key word “Hello” captures the essence of the whole telephony network that is the backbone of PTCL. “Hello” is a word which is related to the telecommunication history and has been used ever since and will be used in future. This word expresses the welcoming nature of the PTCL brand, its customer oriented approach and warm environment. Everyday most conversations and relationships start with the word “Hello”, hence it portrays the relationship building of PTCL with its customers.
The second key word “Future” translates PTCL philosophy in a nutshell to provide planned and proactive solutions and products to its customers. PTCL is constantly evolving and taking its customers into the future. The word “Future” holds the promise that PTCL is committed to, by providing complete customer satisfaction through innovative and futuristic services and products. PTCL is breaking the stereotypical perception launching into the Future embracing it as the mission to transform the world of telecommunication and the way its customers communicate. PTCL establishes itself as a futuristic entity which is working constantly towards inventing paramount solutions for its customers.
The font style selected is bold, straight and modern. The font depicts the brand values that PTCL fosters.
Brand Values
- Evolving
- Innovative
- Human
- Trustworthy
- Quality Conscious
Disclaimer: PTCLTouch is the only officially launched Android App for PTCL customers to provide mobile customer support, billing and payment facilities.
All Application Badges
Free
downl.
downl.
Android
4.0+
4.0+
Bug
buster
buster
Android app
App History & Updates
What's Changed
Improvements & Bug Fixes
Improvements & Bug Fixes
Version update PTCLTouch was updated to version 2.7.1
More downloads PTCLTouch reached 100 000 - 500 000 downloads
Version update PTCLTouch was updated to version 2.6.1
More downloads PTCLTouch reached 50 000 - 100 000 downloads
What are users saying about PTCLTouch
Q
by Q####:
by Q####:
Where the hell is Broadband Usage Inquiry? Previously, In usage inquiry, i used to check my monthly broadband data activity. Now that link is not available and many other links are not working. Frustrated.
T
by T####:
by T####:
I hanve only broadband internet connection. When i open the app and ping to the may acount, there is asking landline number. How can i fix the problem?
T
by T####:
by T####:
Wrong data provided through app. Not reliable. I confirmed from customer's representative. Information provided by app found wrong.
Z
by Z####:
by Z####:
That much less like is not for this app but for your corrupte system. Always there is problem in my internet then it takes week for your team to fix it.
T
by T####:
by T####:
This is an overall good app but it should have an option to remember username and password because it really hurts to sign in everytime.
M
by M####:
by M####:
This app is so useful plz try it and check your internet Mbps,New order And Complane e.t.c very useful app
S
by S####:
by S####:
Not working properly not even register on Ptcl, what is the usage of this . Waste of time.
T
by T####:
by T####:
Complaint status can be seen if we have complaint no. Why? If we have launched complaint from a particular profile then full status shall be shown along with comments options for us.
R
by R####:
by R####:
Not working properly um already login but when I chk data usage inquiry there is a problem they ask for registration again what the hell is going on ..... um totally fed up nw
T
by T####:
by T####:
I entered right email and password but every time shows incorrect password or email. that is why. further no option for checking remaining MBs but in fact it must be to ceck mbs
T
by T####:
by T####:
I did as you guys told me to do so, but the problem which I am facing is that how I will link my account?. I will be glad if you people will guide me
T
by T####:
by T####:
Ptcl is changing now... A Very good step towards the betterment of ptcl . Very useful app. Hats off to developers.. Keep updating the app.
T
by T####:
by T####:
In usage inquiri.... Drop box not work where we have to select MDN number..... So I cant check my usage trend. Farigh app like ptcl
M
by M####:
by M####:
You disconnected my connection without any notice this is illegal i hate all of your services i hate your customer service your actions speak your care about your customers i hate PTCL
L
by L####:
by L####:
The app is just like your service.. it doesn't work, can't even create an account. It gives error everytime I try to create my account.
F
by F####:
by F####:
This App is helpful for ptcl customers Ptcl you did something bad now a days i am not able to check my broadband data usage when i click on usage inquiriy then it forward me to the packages page so please ptcl fix it immediatly because it causes many problem for me
Y
by Y####:
by Y####:
Ridiculous app I am trying to register so many times but verification code never receive so far.
T
by T####:
by T####:
just stop it ... last month 18gb use ha or idr 28 gb usge show hu rha Gud gud .... Kindly aapne service thek kary Mr Ptcl
T
by T####:
by T####:
Its not showing my usage of broad band properly help me aboit the menu from where I can see my usage details
T
by T####:
by T####:
It's very slow. Unable to check my Internet status
W
by W####:
by W####:
After complaining about internet my phone is also dead What is this app so much errors
T
by T####:
by T####:
Very Bad app when I enter verification code it stops working
T
by T####:
by T####:
Can't access to live chat or compliant or check data usage
T
by T####:
by T####:
The data usage option does not work .. plz fix it
T
by T####:
by T####:
What the hell is this for usage inquiry it asks me to enter mdn but stated to select mdn I can't enter the mdn number plz solve my problem
U
by U####:
by U####:
Bakwas app ha ya time waste
L
by L####:
by L####:
السلام علیکم اچھی کوشش کی ہے۔ ۔ ۔ لیکن ایک پرابلم ہے کہ جب بھی ایپ کو لانچ کریں اور اکاؤنٹ میں لاگن ہونا ہو تو یہ ہر بار ای میل اور پاس مانگتا ہے۔ ۔ ۔ اس میں آئی ڈی کو یاد رکھنے کا یا آٹو فل کا آپشن ہونا چاہیے تا کہ بار بار لاگن ہونے سے چھٹکارا مل سکے!
G
by G####:
by G####:
How can I check remaining mbs of my charji evo
T
by T####:
by T####:
plz add query remainning deta option in this app and recharge option from evo card
U
by U####:
by U####:
Error 052 cnic alraedy exists
Y
by Y####:
by Y####:
This app is very useful Please try and check your internet usage and complains and new orders This is very good app
T
by T####:
by T####:
Just BAKWAS apni baki services ke tarah jaisy Broadband hai waise he app hai
K
by K####:
by K####:
Nonsense. Evo check not work.
C
by C####:
by C####:
How can i get my account id to check my used mbs of my broad band connection.
T
by T####:
by T####:
Nice app but ptcl signals slow on evo
T
by T####:
by T####:
Good App it is easy to use and u will also check your remaining data I really liked it
T
by T####:
by T####:
Usage enquiry is not working from last 3 to 5 days, in fact a lot of features not working
W
by W####:
by W####:
Poor app, very small gap in live chat for communication... Broadband often does not work properly...
U
by U####:
by U####:
Registration problem plz fix it
by T####:
Not working properly now. I am already login...but when i check data usage inquiry ask me registered..and reload same page (Usage Inquiry) again n again...can't check my Consumed data..if you developed this app then please make sure it must be work properly and smoothly.