MK Dabbawala from MastKalandar

Horrible app, way behind current food delivery apps. The app looks more like a school project than developed professionally. Poor customer service as well, unstable payment gateway, still fighting for the money the deducted from my account without placing order.

Their online payment is not at all stable, once I used paytm to pay 160 inr and it was transferred from paytm successfully but they claimed not to receive anything neither money got refunded ever. Moreover their customer support is worst, not of any help at all.

Horrible service. They don't deliver on time & the customer service staff have no clue what is to be done. No tracking available. I am giving it a rating of 1 as there is no 0

Pathetic service. Don't ruin your day ordering with them.

Placed order on office address by mistake, delivery guy later agreed to deliver to home address. Great service

Money gets cut but the shop has no knowledge of ur order. Also many outlets r closed but the app is not updated at all and thus ur order goes to a non existing outlet. So ur money is gone, no food.

After calling MK people always make excuses of network issue, waste app.. spend some money and get app corrected so that people don't suffer.

Sent stale food! Couldn't believe my eyes on what I saw as served in front of me! Took more than 1 hour to send! Most pathetic food ever seen!

Each order charges u atleast 60% extra over the price displayed on the app.And the service also is slow and delayed

Horrible service. Online payment got through, but didn't get an order confirmation. Worse, they cancelled the order without prior notice.

Very bad delivery takes 2hr for location 300 meter

Need to improve lot of thing...i.e. Customer service Food quality Manage delivery time Food costing,etc.

Pathetic service and even no option to track or cancel order in app.

I like the food but ur delivery charge is too much. That's why I have given u 2 starts

I think this is last time I ordered , no one knows what ordered and how to track, pathetic experience

Bad on every count

Good but can do better

Their delivery is by far the worst in the area. They consistently take significantly longer time than promised on the app. There have been times when it has taken more than 100 minutes against a promised 45-55 minutes. Not only does that ruin the experience in general, the food arrives in a terrible state - cold and chewy.

Just hate the service. It took 2 hours to deliver food from your nearest outlet. Don't waste money n time too

They have the worst delivery service.They will take minimum 2 hours to deliver your food,by that time you wont be interested in eating,you will need to call them like for 10-20 times before they deliver your food,not only this,they never send confirmation sms for your food order and even for that you need to call them.Uninstalling this app now and never gonna order from this place

Pathetic Service. 2 hrs to deliver to a 2km away location. Qty less than as quoted on the app.

Poor App Service... limited service zone.. Useless

The delivery is good. The food is delicious. Packaging is OK. I am happy with the food I get from MK.

They don't deliver, even after three hours of ordering food.Worst service.

The delivery guy delivered me the wrong thali with food I am allergic to. 1 hr after you place an order if they still deliver the wrong food and that too completely cold there is something seriously wrong with the logistics and the restaurant.

It's been 90 mins and I have no clue when food will be delivered. They have no feedback mechanism too. My family is hungry and the customer service lady is clueless and stops taking your calls. . Big mistake

Wft add some more city like Mumbai pune and etc

Food is delicious.. customer care is not good in Bangalore.

It will be tasty as highgenic dushed

Sumptuous

Thought of writing the review before I uninstalled the app. It's been 2 hrs since the order and the Customer service has stopped responding to my calls. Not sure why they are in business if they don't want to serve customers. Food is expensive and the delivery is always delayed. Honest opinion to others to not order from them. Try Swiggys

My first.. And last order took approx 90 minutes to reach me. CC was clueless about the delivery boys number. Even after giving complete address, this is the scenario. I should have read the reviews before ordering. Freshmenu zindabaad.. 1000 times better..

1) Serious issues with delivery. They take a significantly longer time than promised on the app (at times it has taken more than 100 minutes) 2) Never been able to speak to the two numbers provided on the app. They are almost always busy.

Orders not delivered on time, cold food always and now has become expensive too 30 rs convenience charge + packing extra so a 100 rs item is 140 now. No thanks

I had recently ordered from Mast Kalandar using this app. Though I received delivery in 30 minutes but it wasn't what I had ordered. In fact, some items selling price was more than MRP. Even after reporting this issue to customer care couple of times, there wasn't any sign of apology. I would not recommend anybody to use this app or infact order from Mast Kalandar which is selling products overs MRP and bad food.

You want to wait for 3 hours for the food to deliver? Then when you open the pack you find EACH AND EVERY, I kid you not, EACH AND EVERY food item is stale and already smelling bad!! Still want to order? Go ahead! And oh they don't provide their delivery guys any raincoat or something!! So you excitedly open the door for food and find a poor guy completely drenched and shivering, holding your order. I LOVE MK's chhole bhature from swiggy, but this app is pure BS!!

I wanted to give negative stars but it's not possible. The quality of food is pathetic and customer service is even worse. They delivered stale Gulab Jamuns, completely smelling and sour. When we complained, someone Mr. Kunal from customer care called and said because we are complaining they will not deliver to us. First time experienced such an arrogant customer care service, no wonder there are on downhill on popularity. No company can grow on these standards and its only receipe for disaster.

They absolutely don't know how to handle orders. No visibility on eta. Call center response is low. Won't recommend

Pathetic food, horrible customer service, delivery takes ages, Unhygenic food, poor packaging, think thousand times before you download this app and oder food.

The orders are Always Delivered after 2 hours. Should congratulate them for being consistent in delayed service.