Postmates: Food Delivery, Fast

If you live in the city yes it's great, since moving to a more rural area it sucks, I've had issues with delivery and credit not being correctly given. It's gone downhill since I moved

They rob people charge $4 plus $20 plus you to off their ridiculous charges. They are thieves. I'm going to let everyone in DC know how you rob people. I will continue to to erase and download your thieving app. I will buy burner phones if you block me just to continue make sure your rating goes down. It doesn't cost $75 for 2 people to order Chinese. You are evil thieves

Absolutely disgusted with this food delivery service. We were supposedly getting food from a Laura H. In Palm Springs, CA. We ordered the food at 7:59pm, and waited around for almost an hour for our food with our phone in front of us. No call ever came in, so by 8:40pm we looked at the phone app that shows the delivery status and it said that delivery was completed and the app asked us to tip the driver. The driver never called, never delivered our food, and worst of all when contacting the company, Post Mates said we never answered a phone call or saw a notification (neither of which we received), so we demanded our money back. They said because we never responded to a phone call that we never received, we will not be refunded at all and they will not take any further action. We will now be calling our credit card company to deem this as fraud and get our money back. This is a terrible company (or they hire people who break the law) for their own benefit. We will continue to fight to get our money back, while the company refuses to call us back and will only refuse to refund us through email. Please do not use this company for any reason, save yourself the trouble.

Never had a problem until now. Knowing my building is hard to find, I usually call to tell driver where to go. Yesterday, I made order. Driver was distracted and couldn't understand my instructions. He wasn't on time, I didn't get my order. Plus, the driver took a pic of where he was at it wasn't close. I contacted Postmates and in so many words, told me that I was stuck with the cost. So, I will take my business elsewhere.

Fruad app. At first I was all excited about having another delivery app but then when It came down to paying, I was very disappointed. The total kept on changing and the "$100 credit" they're advertising is dumb. Discount given but then later charged way more than the new total. It changed 3x. Then they over charge you if you're new to make sure your card is valid, which makes no sense to charge more for that..thats what customer service told me. They said it's a pending charge that will jump off to actual total. Anyway it's a big waste of money, I will stick to my other apps. Thank you.

There's a miscommunication with Postmates and restaurants menus. I order from Flip it Cafe and I wanted the smoke sausage special that came with eggs, potatoes and pancake. I had a choice to get a biscuit on the side. When I received my order I got everything besides the pancakes. I am very disgusted at this point and I will no longer use this app. I want my money back Postmates!!!!!!!!!

Very misleading food delivery app. "estimated prices, estimated fees" Order 25 dollars worth of food 1 mile away. Ended up being 51 and I didn't even receive everything. That was WITH a free delivery coupon.... Bad business will re rate after my discrepancy is finished.

I have never had an issue with Postmates. They are a very reliable app. I usually get my food early, and it has always been hot. Great customer service too. Makes college so much better.

Very nice and easy to use. Love the availability of restaurants and grocery stores. This app definitely helps make life easier. The app needs to look at lowering the cost of some of the "none standard" delivery charges and making it easier to track your drivers location.

If they mess up anything on your order make sure you do it in the "48 hour window" otherwise they somehow can't do anything about it! Also they charge your account a $50 holding fee for seven days. Thank you for the food delivery but it wasn't as good as I thought it would be

Too many cancellations and will hold your money for an extended period of time. Ridiculous delivery fees Customer service is by email and generic. Many times the customer is blamed for any mishaps. While I have had some great delivery drivers. The experience with the bad drivers and cancellations are enough for me to delete the app.

Got ripped of on an order. They delivered my order wrong. And instead of bringing me right order told me I can keep wrong order and take off difference. What?? Talked to Jasmin M. Be smart.. use another service

Postmates is a classic bait and switch. I signed up because they offered $100 of Postmates credit to new users. However, after I made a few orders, they charged my bank account that much! I contacted their customer support, who told me that their credits don't work for food or drinks, and that it was my fault for not understanding that. It said nothing about this in the advertisement they sent me (It just said "Can you spend $100 in 3 days?"), so I felt very mislead. They refuse to refund ANY of the money they tricked me into giving them, and went as far as to tell me they have fooled lots of other users with this fake promo. It seems to me that Postmates cares more about pulling quick scams than building long term trust with their customers. This is why I will not be returning. Please be weary of this app and the company behind it.

Bloated, unstable app. Customer service almost never follows up on poor deliveries. They recently changed their UX so that you cannot find out about surge pricing until the last possible step of the transaction, which I find incredibly dishonest.

The customer service is terribly frustrating because you can never actually speak to a human on the phone. Not to mention the 'support staff' that one speaks with while dealing with an issue will stop responding to you in the middle of conversation, even if an issue is left unresolved. And most notable/ important is the fact that this app looks for ways to charge you excessive fees without being upfront about it. For example: if you change your mind within seconds about placing a delivery, you will still be charged the full price AND a cancellation fee even if it was physically impossible for anyone to have begun preparing the order. So if you accidentally place an order, you're screwed. And if you can't afford to tip your driver because of last minute added service fees that weren't shown before placing your order, then you'll notice that finding the next postmate for your order is suddenly next to impossible. I could continue to go on and on. This app is inefficient and a HUUUGE waste of money. UBER EATS IS STILL EXPANDING AND HAS FEWER OPTIONS BUT IT'S SO MUCH MORE AFFORDABLE AND OPERATES MUCH BETTER. CHOOSE UBER EATS.

They're not cooperative in issuing a refund even when the driver could've dropped the food at the reception. Instead they force you into believing that it's the customers fault for not being able to receive the order personally while the driver could've easily left the food with the receptionist instead of choosing to take it with himself/herself and consider it his/her own which is considered stealing according to me. Hence, Postmates policies are meant to cheat you

Made 3 orders, first 2 never showed, money was refunded. Third order, never showed, postmates refused to refund price of food ($55) but refunded the service and delivery charge ($0 because of coupon). I hope there is a class action lawsuit against I can join.

Got this app in Portland, seemed great at first. Payed the 10 dollar membership to waive the delivery fee and was still charged the same as if I wasn't a member so a wasted 10 dollars and way overcharged. Then I cancel my membership and they are still charging my card monthly!

I wasn't even able to use postmates due to the limited amount of areas they have. I live in orlando. 32818 area, yet every time I want to place an order I'm not zoned for it. You guys should really up on the amount of locations y'all carry. This is ridiculous

App works well, but they limit your communication with the delivery person. Also, worst customer service I've ever experienced. Delivered to the wrong person/address? Yea, no refund, it's your problem.

It's a good app for my area but I don't like the delivery fees and how they're so expensive. Most places I'm paying nearly $20 just in a delivery fee. Could definitely work on that a lot.

I placed an order on here and they never made my food and canceled the order after I paid. I received an email saying I would not get my refund back to compensate for the driver who never even got my delivery.

Too many orders cancelled with no explanation , insane high delivery fees (equal to cost of food or more) and super slow service... Only use if desperate, absolutely garbage

Frequent cancellations often 45 minutes after order was "accepted"; and average delivery fee where I'm located was $20. Convenience is great but value just isn't there right now!

Pathetic. My order was accepted at 8 pm and the delivery estimate went from 835 to 935 pm and growing . I had already paid and it was going to charge the total and a $31 fee to cancel. totally unacceptable and unprofessional.

Made me submit my information like 5 times and when I went to checkout​ the app said the place where I was getting food was closed all of a sudden if it didn't ask me a bunch of times for the same info over and over I probably would've made it and gotten what I wanted

This is absolutely the best delivery platform for food I have ever experienced. Love the time line so we know when food is made and delivered

It works nice once in a while, but orders will get canceled with no explanation after working with them for over half an hour on your grocery shopping, or they'll try to hold you accountable when the driver circles the wrong building for several minutes without contacting you for directions. Just order direct from the restaurants and save time, money, and frustration.

Over charge for delivery the meal. The amount they're charging you could just go get it yourself. Awful app...

Ridiculous delivery fees, I was charged $12 for a simple Chipotle delivery a mile away. On top of that they charged my card more than the total on the invoice.

They cancel your order about five minutes after you make it. No warning before hand that they might be busy nor any resolution to the issue.

Horrible, three times they have messed up my order. And also very expensive. Will never use again

Strong competition for the other delivery services! And my favorite restaurant uses their service Grilled Fraiche! Chef Dubble kills it Everytime!

Delivery is always early, food always hot, friendly drivers, great gps and 1week free delivery! What more can you ask for? The app is easy to use also.

When i order the estimated total seems cool. Then when u go to actually pay. It jumps high!!! Lil to much representation taxation fees

Ordered pack of smokes and 2 energy drinks, after the app takes my money the driver shows up with the wrong energy drinks then tell me no cigs allowed.

Postmate keeps on posting after 10 minutes after you put a order in they will cancel your order within 10 minutes and give you the same old reason there's no one available to take your order but they will still take your order.

I've just used this app for the first time this past weekend and it was great. I got my food fast and it remembered my previous order for me to order it again.

Dont get this app unless you are going to order from the exact same place every time I orederd from my house and my mothers house and it suspended my account and asked me to prove I lived at my house.

Great customer service, even delivered to me in the emergency room so I could charge my phone and let my family know what was going on.