askPLDT

Poorest customer service ever! App says theyll call within 24hrs but dont. You lose connection on a Thu or Fri, you indicate Sat as best to come to your house and they come, yes on a Saturday, BUT ONE WEEK LATER!!! What the actual hell? Not to mention the slow intwrnet speed! I'm not going to renew my contract!

2 weeks asking for repair on may landline and internet. They keep saying theres a breakdown on the area, i just dont understanf how come Other neighbors and our buildings itself is ok except ours. The 24-48 feedback time they giving us is a bullcrap.

You're not gonna get your moneys worth. Locked up to a 3 years contract. Misinformation at point of sales just to get customers sign up. I have 1 more year with my contract. I can't wait till my contract expiration date. Will definitely switch provider.

I filed for a service request almost a week ago and said that i will receive a call from you morons within 24hrs and until now still no call received for my problem. Why even bother making this app when morons dont even reply or call back for an inquiry or for a service request. Worst TelCo ever. If ever Telstra comes here. Goodbye PLDT.

I pay for nothing. No phone and low internet connection for almost 20days now. Still no action from your support team. Where are your conscience? Receiving good money for a poor service.

Ang sabi tatawagan daw ako dahil may irereport akong connection trouble ng linya ng telepono at internet namin. Isang buwan na wala pa rin tawag. Para saan pa itong app na ito

This app is as useless as the COMPANY itself! POOR SERVICE, POOR SYSTEM, POOR PERFORMANCE, NO COORDINATION WHATSOEVER! Puro kayo salita, wala naman kayong ginagawa! Ambilis nyo pang mamutol ng linya kung di makapagbayad ang consumer ng bills on time! GET YOUR EFFING ACT TOGETHER!

Worst internet and customer service. But good job in giving us an option to rate you ZERO on your surveys.

This app used to let me pay my bills using my credit card, but it suddenly stopped functioning. I can only view my outstanding balance but that's it.

Nothing but company full of disappointment. Doubting users/customers giving high rating to this. Really never consistent to what they market through different adverts.

I dont think this app is useless. It's the people processing the customer's request. We should demand for rebates for every service interuption we experienced. Don't pay full if they dont deliver what they promise to deliver.

TRIED TO REQUEST REPAIR MAN TO COME AND FIX THEIR SERVICE BECAUSE THEY SAID IT'S MUCH MORE CONVENIENT FROM THIS USELESS PIECE OF CRAP APP AND GUESS WHAT NO ONE CALLS ME WITHIN 24HRS AND WORSE, NO TECH GUY CAME OUT.

Try something else, they never fix your connection. If Duterte finds evidence, then he will kill you.

No call from agent for repair services after 1 week. You go into their office for repair request and they even use this app...

Doesn't really do anything even if you report no action shall be given to your problem.

PUTANGINA NYO PO WALANG KWENTANG SERVICE BUSY PALAGI CSR NEO KASI UNG MGA ENGR NEO UGOK SANA MAY DUMATING NA BAGONG ISP DITO NG MATAPOS NA UNG CAREER NEO TANGINA NYO BULBOL

Nakailang tawag ako.puro kayo sabi pupunta ang meiscor sakin.kahit urgent na.wala padin respo.tama lang na hinahack ang internet nyo kasi wala kayo kwenta..

You're not getting what you are paying. Kindly improve service and connection.

Useless app. Just a crappy app that's eating your phones memory. Never download. Same crap as their service

Sa una lang mabilis, paasa. Kahit madaling araw mabagal pa din, di pa maedit yung wifi name at pasword ayaw na maka konek. Letse, sayang bayad, di man lang tumbasan ng magandang serbisyo

pati ba naman dito sa app palpak din..

This App Is Nothing Your Connection Is The Worst You Have The Worst Services Hated it Why Do u Have To Create A Company When it is Useless

4-5 times na requesting for repair until now wala parin... is this app real or fake?

Putaena nyo pldt. Ngpapayaman lang kayo! Tang ina nyo. 3.5k binabayaran ko. Binibigay nyo sakin 1mpbs lang. Buti sana kung bawas din bayad namin sa inyo pag bawas bulok n net nyo!!!

Poor service!!! Pldtfibr3500 which should be up to 50mbps. But it keeps on dropping to 1mbps. Tech support no help at all! No supervisor to talk too! Full of crap

PLDT always have problems with their internet and we need to call them every now and then to fix it and it will take 30 minutes to connect to costumer service. They dileberately make your connection slower so they can give it to the new customers.

Placed a repair request. No repairs ever since. Problem began on June 20. Three service request were made since. This "self-help" doesnt do squat. Don't waste your phone memory with this piece of crap.

Pldt it has been 3 weeks now and i still don't have telephone line. The CS are just kept on telling me i will have it in 24 hours it has been 3 weeks now! Useless service!

It's nearly a month since I applied for a dsl connection. I kept following up, they always said that someone would call me. Of course no one did. So I still don't have any service reference number. Now I've been advised to download this app to follow up my application. Guess what? I need a reference number to follow it up. Good job, PLDT! Nag switcher Program pa kayo, and this is the kind of service you're offering.

I filed for a service request almost a week ago and said that i will receive a call from you morons within 24hrs and until now still no call received for my problem. Why even bother making this app when morons dont even reply or call back for an inquiry or for a service request. Worst TelCo ever. If ever Telstra comes here. Goodbye PLDT.

It does nothing at all. It's supposed to help speed up complaints but all it does is refer you to the same hotline and you have to wait for more than 30 minutes just to grab an agent. Crappy service as expected. PLDT does nothing right. If only I had a choice, I would have not gotten PLDT for my internet.

Malaking company ang PLDT, ang yaman ng PLDT bakit wala kayo custumer representative, almost 2hours na ako kakatawag sabi stay on the line bcos your call is imfortant, Why?, bakit?

Been calling 171 for almost 2 weeks now. No action at all! Our internet connection is not stable it always goes on and off.thumbd down for me! Super dissapointed.

Very useful for potential new customers and existing ones but please correct the bug that when i press a village around T to Z it will bring out a service error under service area

Can't follow up application using service request number if it doesn't have an account number yet.

PLDT has the worst service ever, unstable connection!! Sheeez!! Plus they'll restrict you ASAP if you fail to pay your monthly bill even for 1day. But it takes years to reconnect it..!

Try something else, they never fix your connection.

The most useless app from one of the most useless companies here in the PH with the service and useless support. Everything about PLDT is useless.

Worst App every Filipino will ever use.

Don't bother to download it. It does nothing to help the customer