Groovebook Photo Books & Gifts

Happy with the books but the app and service could definitely be improved. For example, adding the ability to go back and look at all your past books individually. Makes it much easier to determine which ones you may want additional copies of. Oh, and they really to nickle and dime you with additional costs, like starting a new book early-not creating an extra book, or sending to print early, but simply to start a book early you have to pay. Absurd!

Uodate: they were very fast to help with my issue and compensated me. I love this app! -I have now missed 2 books. October was my fault I didn't down load it. I made sure to download November and as far as I can tell it doesnt show I even downloaded. I hope that's not the case. I dont want to loose this app.

I like that I can make my pictures into anything. BUT THEY CHARGE YOUR CARD CRAZY AMOUNTS...UNAUTHORIZED AND TRY TO JUSTIFY IT. BUT DID NOT ACKNOWLEDGE THE FACT THAT I HAD MY BANK STATEMENT. SO DONT WASTE YOUR TIME!

I've been a loyal subscriber for 3 years. I've had to uninstall And reinstall every month for months to attempt to get it to work. Extremely slow. Glitches horribly. According to the app, it's not yet 8/27/17 and I have to pay double to get my monthly order. Will cancel my subscription if I can't order my monthly book

There were tons of problems with having 2 people upload photos to the same album. I eventually had to stop using it because it said I had uploaded the maximum amount of photos allowed and the number never went down even though I uninstalled and reinstalled the app.

It sounds awesome until you get the book in your hands then its another story. I would definitely not recommended this. Company to anyone, save your money! Dont be Cheap get your photos developed elsewhere. Quality mediocre, shipping takes quite a few days, price point fare, app ease of use gets the most rating out of the whole experience

I love this application!! I can't believe it's only $2.99 per month for 100 photos. The quality of the photos aren't the best but they're not so bad either. The app is easy to use and it takes very little time to upload. Could you guys make it so that it has the ability to link to Google pictures as well as other storage system? Overall, I am so happy with this app.

I am so irritated with this app! For a while, it wouldn't let me create a new book, saying my book had 109/100 pictures in it, but now my pictures aren't even showing up. So now, I can't upload anything. What is the deal?

I have had this app before. The service is great and you can't beat it but the app is very buggy. Crashes on different phones and being there is no windows version so you can upload from a PC, they need a better app or I'm afraid this won't last. They don't seem to care to fix it.

It's a great way to keep photos of my two little boys without having a million pics on my phone. Now they can have albums of their childhood to look back at like I do. Also super affordable and easy to use

Only on my 2nd book so hopefully it comes faster than 1st... But my 1st book looked GREAT! I am now over 3 weeks into waiting on my 2nd book so I'm not really too happy w this app... I think I'll try it one more time and if it doesn't get any better it will be time to shop for new app...

I LOVE this SERVICE... BUT I hate how SLOW the app is. Specifically the Upload part. It's simply RIDICULOUS . After a few times it's done this to me-- I don't email for help anymore, because I already know how it goes - you need to uninstall the app, and "try try again sonny" ...

My wife and I have been using it for two years, since our baby was born. And love how easy it is and how convenient it is. A must for any new parents! However it doesn't work well with multiple phones. Constantly we have to log out and back in.

I have been a loyal costumer for 2 years. I love my groovebooks. It makes it so easy to print my all my pictures from my phone each month. But....the app is horrible. I have a difficult time selecting pictures, it freezes, doesn't want to start. I was not able to upload pictures this month. because it will not get past the app rating prompt. The product is GREAT! The app not so much.

Since the latest update, My book says it will unlock on Oct. 15th and today is Nov 4th and it still hasn't unlocked!!!! If i get charged for a book that i wasn't able to upload pictures to, im gonna be pissed!!! I will report this app! I have had this app since it came out. I have uninstalled and reinstalled and that didn't help at all. I would appreciate if someone would fix this NOW!

I love the idea and outcome but I have had functionality issues with the app. My addresses don't load for gifts and it's very easy to order books twice or the wrong book. Overall, it has been good though.

The quality of the pictures depends on the quality of your camera. Pictures look great using Samsung s7. The only reason I'm not giving 5 stars is because I've changed the name of my albums, which gets printed on the side of the books, and when I receive them it's gibberish instead of my label.

Keeps sending repeat books and photos. Also says my book is Full, but I haven't filled one. Can't get anyone to help or fix the issue.. Very disappointed in customer service. Quality of photos is poor as well.

I have had a terrible time with the app. Customer service has had to reset it several times. It won't let me upload pics, change pics and doesn't always ship out when it is supposed to.

My first Groovebook was fantastic. 2nd one is blurry, colors are dull and ink is smeared on multiple pages. App doesn't provide any contact info to have this corrected.

My app has been charging me every month for 2 month with no photo book sent out. It just extends the photo book out another month but still charges me. I would like to have this fixed.

I am extremely irritated the stupid app has told me twice now that 2 of my book has been shipped. And I have yet to see one. However they have charged me t h email money for them! I have tried 4 different times to contact someone but yet to have gotten a hold of a person to help me! I have checked my address in my account and it's correct. So now it is telling me I will have a 3rd book shipped yet in now three months of them getting my money I have not gotten any pictures!!!! A dam waist of money!!!!!

I can't give a review. This app is TOO difficult to use on my computer. Would not recommend for anyone. No phone numbers available or website to sign in to. TERRIBLE< HATE< WOULDN"T TRY AGAIN

I was only able to get one book in Aug. In Sept i submitted 100 new pics and nothing, yet i was charged. I tried it again this month but im getting nowhere. I dont get it. I want my money back. I really liked it alot when it worked. So am i burnt?

It was 10x better before it sold shutterfly. Its slow. Takes forever to load pictures. No easy way to sort pictures to chose which ones you want to upload. Picture quality has gone down. For only $ 2.99 per book its ok. Looking around for another app.

It doesn't allow you to see the pictures you previously picked for a certain month, that is if you are still waiting for your book to arrive and dont have anything to refrence. It is a great way to save memories at a good price.

Best way to get photos printed out. U can't beat the price I have ordered maybe 20 and keep going. thank u for who ever goes threw all the pics 2 thumbs wat up

Paid for it but it won't work. emailed with no response. Someone better either refund me or figure out how to get it to work. Not happy. Editing to say that from May until August it would not even allow me to create a book. October it finally let me make one, says it shipped Nov 3rd but I still haven't received it. It changes me every month but I have not gotten evenone book. No way to stop payment. This app is horrible!

My book shipped on the 10th of October and still have not received. My sister signed up under me it showed my credit for free book then took it away..

I changed my rating of the app from a 5star down to 3. The book itself is smaller than it used to be. I used to be able to just take a page out and put it in a frame. The pictures took up the whole page, now I have to cut about a 1/2 inch of white blank space off of the top & bottom. So they are really small. Also the quality of the photos is no longer clean, they are blurry in the book and I can see in the original that they are sharp. The pictures gradually get smaller and smaller as you go through the book. It's as if you are looking down a stair case, they get smaller at an angle. You took a great product and ruined it. The app is still very easy and has some extra features like creating coasters or magnets which is a plus. You can also reprint a past book.

The photos turn out low quality when I get them and the past few months the app has not been working. It keeps saying that my book has shipped and that the next shipment will be on June 28th when that has long passed. I've tried ordering the pass two books and it never orders them. I've tried deleting and redownloading the app a thousand times and nothing ever changed. It's dates are wrong. It says it's September when it's almost November and when I try to change it, it just glitches out and it still says the next time it will be shipped is on June 28th. It says my last order was on July 5th when I know I've tried uploading different pictures every single months and they just haven't ordered them. Every month it charges me for nothing even though I'm trying to print pictures.

I think It's a good app however some of my pictures print out darker than what they really are and some of the picture is cut off. I don't know if they're edited once submit photos but I would like for them not to be so can receive them the way they're sent.

Everytime I need to change something (like an address) when my children move --- it takes days and days of going round and round to make simple changes. Then nobody u can simply call. Frustrating but we enjoy the books --- if I can keep them going to the addresses I need them to go to.

EDIT: they seem to have fixed the issue. Think I'll give it a try now that I can. -------- Terrible app...won't even let me create an account or sign in. None of the Next or Get Started buttons work at all! None of the type fields will let me type in them! Am so frustrated!!!!!

Super easy to use, but it kept clearing out my credit card info. Every month when my groovebook would close, I had to re-enter my credit card info so it could be charged. This delayed my ship date. Tried logging out & re-installing the app, but nothing worked. Would give 5 stars if they could resolve this problem.

Can't even get first book because of problems with billing. Won't take my info and when I contacted them they said uninstall and reinstall app... Still won't work. Now they say try it on different device. Have already wasted time finding and selecting the pics I want and then have this happen.

I like the app, it's an affordable way to print photos every month, but the quality isn't great. Also, for some reason the app isn't showing all of the photos that are in my phone and I want to print them. If I can't fix this problem it will be useless to me. Otherwise it's great.

The program is not showing my photos in my camera roll. The app shows nothing for me to upload, so I can't upload photos. On top of that, I am being charged for books that haven't been created. Was once a very happy customer with an overwhelming amount of books. I am now a very upset and hesitant about creating another book with this company.

The Ap is pretty easy to use. I do wish the pictures were less grainy, but you cannot beat the price! Unfortunately, they end their "month" for picture submissions several days before the end of the month. This is frustrating, as I always seem to miss uploading pics. (I prefer to upload all my pics at once rather than throughout the month.) The pictures arrive in a cute little book with perforations for easy removal!

Received my first book and it's disappointing. Photos are all different sizes, tilted, bordered, not bordered, tilted border (for creativity I guess). Just a block that will go in the trash.