Philips Sonicare

Either the app is faulty or the brush is, but it always says I do not brush the upper right quadrant.

So I originally posted a 2-star review because this app resets my goals every few days. Philips support posted a reply asking me to gather and send a load of technical info so they could fix it. I sent the info, got a reply asking what counrty I was in and never heard anything again. Terrible product, terrible support, don't waste your money on the connected brush, there is really no point.

App has stopped working how do I get it working again?

The app has worked pretty well. Sometimes the reminders to floss, clean my tongue, and use mouthwash don't pop up. I would like to suggest the option to add more time manually. I would like to spend more time on problem areas. Also the app focuses on each side of my molars, but when I try to focus on the top of my molars it doesn't figure that out.

No option for touch ups and doesn't always track where I've brushed. I like the app but I don't love it.

The app crashes often when starting up using my S8+. The screen where I brush my teeth is shifted to the right. Doesn't recognize that I am brushing until the 2nd area so I have to go back and redo the top right of my brushing. The app needs more polishing as it is poorly designed. I get points for brushing occasionally. What are those points for? No place to see your points level.

Good idea, can't get through a single brushing without it crashing. So that means none of the tracking features work.

Love it

The app ALWAYS quits on my Samsung Galaxy S5. Even after updating. I just have to do the 'brushing pattern' by memory. If Sonicare actually reads this, can this be fixed?

So far it's keeping me accountable for brushing and flossing because it tracks your habits over time. I have no problem using the app on my Galaxy S7 Edge or getting it to connect to the brush. I would like to see better customization on the brushing map. You can choose where to start, but not what you do afterward. In whitening mode it takes you back to just your front most teeth to finish out the time, but my smile zone extends back to my molars!

Instructions for troubleshooting are for Flexcare, not Diamond clean. Support page closes app. Still can't pair brush.

I love the app and he helps me to brush right and my teeth have gotten whitened by 2 weeks

It really helped me get my teeth back white. I am so glad my orthodontist gave me this.

LOVE the app and the toothbrush!! My teeth have never felt cleaner!!!!

Why is it that by the time it detect the brush it's already at 1:55? Then at the end it tell you to go back. Not very smart Update: I don't have a problem with speed of connection. I have a problem with the timer. It start out at 1:53 instead of 2:00

I really like this app & thinks it helps a lot, cuz it will tell u the areas u missed! But now for the missed areas it acts like that's the only time u spent brushing ur teeth & all the other areas r missed, whereas b4 it would add it to the total time u brushed ur teeth & end up showing u haven't missed any! So PLEASE FIX!

I was horrible at brushing my teeth. Even missing days sometimes. The app makes you accountable. And it's incredible how wrong i was brushing my teeth when i did it. It really works well the diamondclean smart and app

Cannot figure out why the app can't find the handle. Arrived today and already issues. Disappointed.

The app looked really promising and I was excited to use it. However, it can't even link up to the toothbrush to work. It's completely useless without being able to connect. I tried everything the app suggested as far as troubleshooting goes. It's very disappointing.

The app typically takes about 5-7 seconds to recognize my handle resulting in a chronic reporting or under brushing the first quadrant and touch up session. If this could be fixed, I could move it up a few stars. I otherwise like the real time brushing guidance.

I've used Sonicare since I was a teen, first time using the app, it connects to my handle no problem as long as the lights on the handle are on. As a dental professional, this looks great so far, it's perfect for my practice because so many clients have a Sonicare but do not use it correctly so I think this app would greatly benefit them as well. So far so good, we'll see how the week goes!

Flawed... Like others have said, has trouble connecting to brush. On top of that, I brushed them all a perfectly even amount, but it swears I needed to brush certain areas better.

Once I got used to turning the AP on before I remove my toothbrush I haven't had a connection problem. I like using it to see my pressure and areas I'm not getting as well as I should be.

App does not connect to the toothbrush as a lot of people mentioned. Deleting it because it's useless. All it does is take up space on my phone.

App can't find the toothbrush. If it does, the app times out and you have to stop, reset the toothbrush and start over. Virtually useless.

Connected easily, 3D quality view is awesome. I love it.

Awesome

I can't seem to connect the app to my toothbrush...it just doesn't recognize it all. I contacted customer support as I have assumed the Bluetooth on the handle was not functioning. After explaining the situation, they said the same thing and sent me a new handle that still doesn't connect. Super upsetting especially considering the potential of the toothbrush.

I have never had a problem with the app or the brush they have both worked perfectly together. I honestly love the whole concept of it and the way my teeth feel after brushing. As a dental professional when I recommended this product to my patients I'm not just trying to sell them something. I honestly just want them to improve their oral health because these toothbrushes do that.

This app always has worked for me. It got a ton better when I was able to customize my start location. I would like to see it start tracking the chewing surface of the molars but that isn't worth docking a star.

This app is terrible. It constantly fails to register your brushing area. It might as well just be called a toothbrush timer.

Doesn't recognize brushing twice if they were both in the PM. No way to re-calibrate - not recognizing sections after a month-ish of use. Not emailing support

Cannot get toothbrush to pair with Bluetooth. Junk app. Fix before making app available to public.

I brush on max power on deep clean and ever since the 1st time I paired it to this app it only does 6 of the 8 areas. How do I change it to do all 8 again ??

Need to update app; when brushing does not prompt to brush the buccal part of the tooths surface.

I would like it a whole lot better if the app didn't stop working 30 seconds to a minute into each brushing session. I don't have time to just keep going back and starting over every time I brush. And, I never end up getting the benefit of any of the data because it won't even report on the 30 seconds to a minute when it was working. So far, this app has been a waste of time, and the associated toothbrush a waste of money.

The app is not working I tried everything I could think of I redownload it it still won't let me in after I charge my toothbrush and try to connect with the app it did not work it failed I am not very happy with the app very disappointed

Requires you to share personal data or won't allow you to even activate app. Why does my toothbrush need access to GPS data? Screw you Phillips.

I used the app with the toothbrush for about 1 week then the app did not recognize the toothbrush. I liked the promts for flossing and tongue brushing. I liked the promo to re-brush the areas you miss. The Bluetooth on my phone is always turned on and I wait for a connection, but it no longer does what it says. I love the way this toothbrush cleans if I didn't I would have given this app a 1star, if there was a way for no stars I would have given that for the fast decline of this app!

Please give prompt after two minute cleaning when I use brush to finish spots I missed. Prompt being would I like to start new session or not.. Its really frustrating because I wanna finish it.. Like.. Too linear, I like the app except it assumes my intent more than it accurately predicts my intent. Please change an I'll change my review. Otherwise I like it a lot an it works great! Xperia z3plus phone.