PayByPhone

The android app, much like the iPhone app, is garbage. Try to add a card? Crash. Try to add a car registration? Crash. Get past both those stages by some miracle and get to sending a payment? Crash. I'm trying to GIVE YOU MONEY. So make an app that makes the process somewhat doable.

Forced security pin absolutely unnecessary - even banking apps do not force you to use one. In addition your sign in and card details do not get saved, have to re-enter phone number, password and card details every time I park. Then an error...says card details already present. Have to waste my time on every parking. Why can other operators (Ringgo, Parkmobile) develop usable apps? Absolute rubbish.

Pos app has so many bugs, randomly loses cc data, when trying to update cc info, says it already exists and gives error. When paying no cc shows up. Most annoying app, makes my blood boil.

Won't accept my credit card as valid and just loops around telling me I will need to enter a cvv without ever asking for it. Tried to update update my card but same problem. Now I get an error createpsymentaccountfsiled_v3. Great. I should not have to pay off the council and this company can't make their payment method work... Though of course in the UK the parking people are always right!

Extremely unresponsive. Inputted all my info on my web acct login and it doesn't show up on the phone app. Can't even input my car and cc info in app. God awful app, can someone else come in and give us a better product?

The service itself is good, but the app is very poorly written. Have to restart it alot, is very unresponsive. Seems like a really crappy attempt at writing a hybrid app. Try ionic framework or something guys. YOUR APP SUCKS.

Requires you to know you lots ID number but doesn't give you a way to look it up. Got exception error and another error. Finally worked on about the 7th try. Took me at least 10 minutes.

Living in Brighton & Hove UK the council are phasing out coin machines in favour of card payment machines, phone/SMS or this App. I have been using it over 2 years and it has pretty hassle free, network connection permitting but yesterday (3 May 2017) I was asked to login which was odd. I have logged into this app only after installing it. When I tried to park nothing happens. I thought it was signal related but had full 3G connection so went to the settings and my car registration and card details are missing. These cannot be added back on and there is no error message to explain why! I am really disappointed with the app and will be filling a complaint with Brighton & Hove City Council as they are advertising a service that does not work.

This was a very useful app initially but it hasn't worked for me for the last few months now. Error messages are nonsensical. Uninstalling.

Downloaded the app but it freezes during loading. Waited for hours nothing happen, it stays loading. Will unistall and download again.

App failed to load, wouldn't let me extend parking. Customer service reluctant to help with any solution besides "please update your app". Avoid trusting this app, I suggest using coins or credit card to avoid any tickets.

Easily the most useful app ever. Who carries change anymore? Edit: One improvement I'd love to see is to use the phone's camera to scan the meter number or a qpc code on the meter, so you don't need to type the number in.

App can't complete a single action without producing an error. One of the things it said didn't work later turned out to have worked after all. Website tries its hardest to keep you away from a tech support number. Half an hour late for work this morning thanks to fighting with this terrible app.

Had to download app on 4g, app kept reporting database errors during registration, no phone line support when app failed. Bring back Ringo please as this app is a travesty

Easy to use. Wouldn't take my card at first but after a few attempts it went through. Saves your information so it's just a few buttons and you're set.

App is OK ish. Took ages to set up by phone, only ever intended to use this once but there was no cash option so no choice. Now can't get a receipt from the app for that session as default is to not send a receipt. Big oversight IMHO.

simply awesome and easy. allows me to extend without going back out to the meter if needed. half hours would be nice though.

Unable to sync across multiple devices. Me and my partner use same account on two phones as we share a couple of cars. The data doesnt sync for active parking, theres no manual refresh, the account data is sometimes blank and sometimes it shows again. Very bad system. Also location car park numbers cant be seen for britannia carparks, so i cant pay on the go if i forget the car park location number... Would be handy to search for the carpark from this app by postcode, map etc. Where the hell is history parking tickets, it doesnt take much to show previous tickets!

PayByPhone used to be my only app for quick and easy payment of parking fees but not anymore. Why, since the last update do I need to setup lock screen security to use it? It's now too many taps to use - I don't use lock screen security so switching it on for PBP then swtching it straight off again is pointless.

My favourite multistory car park has no 4G signal and the WiFi is patchy so I think I'll switch to paying by Android Pay instead. The advantage of this app though is that you can pay for friends, or I can pay for my wife's parking even if I stayed home!

Not bad but extremely annoying when it updated I had to resign in and set my payment method again, very inconvenient when you're trying to pay and go.

Very buggy. Kept getting developer errors that don't make sense as a user not writing this app. Struggled thru the errors because I didnt feel like walking outside today. I'll be walking from now on until there's an update or the weather doesn't permit.

Wouldn't add my new car. Just kept going back to same screen when i pressed submit. Glad i I don't live in Bournemouth and hand to put up with this app everyday!

Just does not work. Spent 10 minutes trying to add payment card to no avail. Thought it was me but lots of similar reviews.

Previously on windows phone the app worked well however now in android phone nothing happens after installing the app. Resolved to paying thru phone call.

Annoying to add forced lock screen security to avoid re-entry of card details but apart from this, solid.

Forgets the password and login every time I open it.

It never fails me. Just park, open the app, and pay for the parking. Saves time and love you can extend your time through the app.

Great app- a little glitchy and slow at times but generally happy with it.

Forced security pin on phone? No thanks. Put a pin on your app not my phone. Change it and I may use it

The app works fine. I question the functionality of the entire system. Older cell phone users will have a hard time.

Very convenient, don't have to have cash available to pay for parking everyday or keep track of printed tickets

Would not take payment for parking and therefore I received a ticket.

Any good reason why I should have a secure lock on my phone to use this app?

Should have PayPal option. Other parking apps have PayPal.

The UI has been refreshed and it's really clean now, huge improvement

I love the app, it's very handy for when I have to pay on the go!

Forced security pin? FUCKOFF

Wast of time .

Works well.