myMetro

This is not only the worst application I have ever used, but there has never been a bug fix to successfully work on any of my devices. Not only do I not recommend this application, but I suggest you find another mobile next work all together. I can not stand how much this application lags, the fact that I can almost never successfully pay a bill, or that I can't even finish a simple top up. This service is beyond horrid, and they do not do well to help their customers. I am displeased in the utmost, and I do not plan on keeping Metro service.

I just switched from Sprint. My bill is almost due. With Sprint Payments were simpler. With metro you must have a credit card or pay at a store. Very inconvenient. You'd think that you would have the capability to pay by bank account but you can't. Very disappointing. Just paid in store and charged $3

The only part of the metro apps that has ever worked right since I bought from them in sept2016 is the phone link to customer support. And other than one or two good efforts by one or two individuals at support, all I hear is BS out of this company. Ive lost service for hours on end about once a month average. And the support supervisor loves to put you through to numbers that never answer. Three times by supervisors? ...more like jock support. Its simple, not an arguable situation, provide service or refund the money. Save the BS that only 4g can connect to an email service. I'll retract this if Google support confirms it, but its new to me. And at this point, another rouge metro app, "name id" (they sell it aggressively) is blocking google support calls and will require having the device worked on to remove it. I've ran customer service myself. I would have fired half these folks.

The app works better than talking to someone on the phone who is in the middle East and doesn't​ speak or hear plain English well enough to help you with your account. And doesn't tell you of important information until the changes are made, and then wants to charge you again for correcting the mistake that they maid because they couldn't understand you the first 5 times you tried to explain what you wanted them to di

This app will not calculate advanced payments correctly! I have to spend hours on the phone with metro pcs representatives & supervisors EVERY MONTH to prove I paid my phone bill months in advance. When my credit with metro pcs runs out, I'm going to leave Metro pcs because of the problems this app causes, I complained about this to them for months, and they only say "our system can't do that" "wait for the updates" or "don't pay in advance". IF I'M CRYING ABOUT ME PAYING IN ADVANCE, I OBVIOUSLY NEED TO PAY IN ADVANCE FOR A REASON. This is really not a programming problem, this is a UX problem.

Easily one of the most frustrating & unreliable apps I've ever used. Absolutely terrible - Would freeze during payment or payment would just fail 75% of the time. Would rate 0 stars if possible!

This app is frequently down, with a message that states "SORRY...The system is unable to process your request at this time. Please check back later to confirm your changes, or you can call Metro PCS for assistance." When you call for assistance, with your original request to pay your bill, you are informed that there is a $2 charge to pay by phone, and are advised to pay with the Metro PCS app free of charge.GRRRRRR! Try harder.

Does not take payment ever. There is always a error mesg that pops up when i try to pay i try to talk to someone like a agent he never can i swear to god this is the worst cell phone carrier.

Anytime I've had any issues concerning my phone, the staff at Metro S. Main in Roswell, NM have been very helpful n have been able to resolve whatever issues I had.

Just as bad as the website. There are always technical issues that prevent you from paying, so you get to call and pay a fee. While the recording says to use the app... Ugh.

I'm on the. 2 phones for 50$ a month plan but I only get 1g of data and that plan has been upgraded to 2g data, why am I only recieving 1g still, and why is my hi speed moving like snail mail?

I HAD SPRINT FOR A LONG TIME. THEY WERE THE WORST. WHEN I WAS WORKING I SPENT MOST OF MY DAY OFF AT SPRINT. THANK GOD FOR. M.PCS.

Some people need. Your. Phone. Number. With. A real. Person. To help. Fix. Problems. With. Their. Pones. I had att and was always. Able to. Get.a real. Person on the phone.i think. It. Might. Be time to go back. To. At&t.

Constantly drops calls ..doesn't give you all messages.. doesn't tell you it's actually ringing.( phone service)... the newest thing is you can't get a rep on the phone to fix the issue...

The app locks to much and it's work to slowly when I'm push the exit button it locke it.please. if you guys can fix this issue then I will give you 5

this app looked fun the text is big,clearly shows when my bill is due also what plan im on customer service is easier to reach through easy to use interface great job metro!!

Its been working but as of today it won't process my payment like I said been using it for months to make payments and today it decides not to work please fix!!!

Absolute WORST app and customer service. Makes VERIZON seem simple

Perfect! Saves me time and aggravation trying to get to the Metro store. I pay and I'm done.

Last update "added chat"- it didn't. Now it has a non-working chat feature. Hideously slow.

I've used some of the more expensive cellphone carrier and I feel this service so far keeps their word regarding the plans and promised services! Thanks

You can't just view your account while it's inactive?! Like seriously?? This is exactly why I'm switching companies.

This app is very easy to use. I've had no problems with it so far and it's so easy to pay my bill every month.

U cant pay ur bill on it. Lot people i talk to complaing thay can either. I payed mind 3 days in advance but i get message my bills still do.. so i have call cancel my payment, get my money back on my credit card then drive an hours drive to a metro pcs dealer to pay my bill. But rest wok ok.. just not paying ur bill on it.. needs help..

I love the way that it I love you to double-check on your connection Let It Be mobile cellular or Wi-Fi

A lot of the app features don't work.

$60 no contract plan. April 27 2017 phone was turned off because I didn't have the money to pay. With Track Phone if it is turned off, you just pay to get it back up and running from the day you pay. So, from April 27 until May 24 I had no service. On May 24th I paid the $60 to get it turned back on. Three days later on May 27th they shut off my service. They gave me three days of service for $60 then turned it off. Three stinkin' days. On June 27th when it comes to to pay again I will be with another service, and no, it will not be T-Mobile or Metro.

It's garbage, it's like not having data.

Why when I have money on account this app still shows in red with a - that I owe money. 0 stars for this stupid app.

I like the convenience of on line payment. Metro has never failed me while out of town. My monthly payment is affordable, I've been a customer for over 8 years . Thank you Metro

Doesn't let me do anything except pay the bill. Can not change plan and none of the options are clickable

Over all i am satisfied with Metro PCS Great work .......

You need to give more tech support especially when someone keeps shutting off apps and app permissions on phone its to accessable to third party phishing.

I cant access my vidios tbey keep breaking up.

Very unpleasant customer service.

Makes paying my bill each month as easy as it is convenient. Could not be happier.

Won't let me pay my bill, keeps showing an error

They should stop doing the updates.. Ok..

THE WORST SERVICE PROVIDER IN THE ENTIRE UNIVERSE.

Working well. Keep up the good work.