Exchange by TouchDown Key

I liked the "idea" of fully functional so much I gladly bought this app the same day I installed the free version since it worked. I later came to realize on heavy mail days the app can eat more battery than the display. It has become very very slow. I have spent hours troubleshooting and testing different settings. I hope I receive a refund. If that goes smoothly, I'll add a third star to this review.

I have been using this app as my Exchange client for 4+ years now. I was a little hesitant about the price at first, but after using the trial I was sold. This app is worth every single penny. Their support team is top notch, and the diagnostic utilities built into the app make it simple to send you log file to them and get a fast answer to issue. I has been with me through 4 different phones and 2 different tablets, and every time is was simple to migrate all my configs and be right where I left off. Thanks for a great product Nitro!

Use this app as an alternative to allowing my office to have too much control over my personal phone. HTC Thunderbolt I had issues with the auto sync. HTC One M9 worked flawlessly. Just upgraded phone to LG G5 and works fine. Only complaint is I can't get to settings menu. Sending email to dev today (5.14.2016) will try to remember to update when resolved.

Every once in a while I need to check my work email and calendar from home, but I didn't want it to sync so I got notifications, and I didn't want it to show up in my Google calendar because I don't want it to mix with my personal appointments. This app provided the perfect solution. In addition, it's company policy that I need a password to access work email from a phone. This app allows me to comply without having to type a password every time I unlock my phone.

Don't waste your money! This was once a great app. Ever since Symantec bought NitroDesk, they stopped beta versions and closed the discussion groups. They don't even bother to reply to tweets. There are much better alternatives to TouchDown. It's long past its prime.

It was a good product and had very good support when Nitrodesk owned it. I was happy to pay $20 for it. Then Symantec purchased it a few years ago and have left it to rot.... a pity. I now just use the native Samsung email and Calendar apps now... they work very well on our large corporate Exchange environment.

I'm prety simple; a car should have 4 wheels and 2 pedals and mail client shoul give me the basic email functionality. I forgot to set my OOO on office laptop /Outlook and decided to use Touchdown on my tablet. Surprise! My last ooo message was retrieved from the server in HTML format. Had to edit it right in there. SERIOUSLY? Guys! It's 21st century.

Based on the description the update was to add features. But SURPRISE it completely changed the user interface. For example, the buttons you use most are on the side where you need more width, or completely hidden. The calendar views... I used to change them constantly, but how do you change them now? Contact screens limit the picture of the contact to a circle, and replace many of them with big letters instead? Almost every screen is harder to read. I want the old UI back!!!

I've been a Touchdown user for a couple years. Over that time the app has improved in stability and visual appeal. There's still work to be done in simplifying the settings and improving the layout of some screens. One annoying bug exists with Touchdown on my phone (Droid Maxx), the app forces closed every time I file an email to a folder.

This allows me to have all business/corporate e mails and contacts separate and NOT have to unlock my entire phone every time, just to use it, wherreas any other locks your entire phone per corporate protocols. It creates a definite wall between personal and business and it does NOT merge all my contacts and make a mess. Yet, somehow it populates with who's calling, even it they're only in my business contacts......i don't know how it does it. I LOVE it!

I loved this app until my new phone (apparently the last phone to do this) no longer has a menu button. This app do not have a soft menu button. So once you disable the tablet mode so there is a new email button on the screen, you can't get to the settings any more.

I supported ND before y'all purchased them by buying two of their apps and now y'all snatch my license away. I'm glad y'all aren't the only Exchange support around these days. Good riddens. I hope you lose your behinds on the purchase of ND. I'll stop telling everyone that y'all are THE solution for Exchange environments too. I would love to be able to accurately throw those numbers in your face too.

As my enterprise email client and have never really had an issue. Now that Symantec has taken over fully and pushed out the latest update, I'm unable to get past the license screen. Running a Samsung GS5 Active. Really disappointed.

I tried out a couple of applications for getting email and appointments from my company's Exchange server. This application not only was the most reliable, but had the best interface on my smartphone (2.3) and tablet computer (CM9). And when I ran into a small problem getting the key to work, they responded quickly and resolved it. Easily the most useful app purchase I've made.

always crashes on my Samsung tablet after I use the search function on emails. otherwise its probably the best of the MS Exchange compatible bunch. though I really wish there is an option to download complete attachments in one fell swoop

The original design was so flawless. Now sync menu only comes in the main window and it is a long list. What is "unmarked email" wasn't "unread" a good word?... I agree a new look was required, but this one just killed the app... Please revert to old look and improve from there

A comprehensive exchange app for Android. Works as advertised, at least most of the time. UI is ugly and inelegant. App is unstable, especially with lollypop. It will hang the entire phone when writing emails, which requires a phone reboot, and occasionally will force close. This is happening up to several times per week. Update: Now that Outlook for Android is released, I have switched and am no longer using Touchdown. Very happy with it so far.

My regular exchange email would not work for business emails for some technical reason. This did it! Been using for a month now and works great. Can drain battery, but as always it a matter of adjustment of your settings.

jesus I cant believe there is no access to sub folders, I mean really, what the hell! It is of absolutely no use at all to open an "inbox" and only that, I mean I have rules set up. things are categorized, how can such a rudimentary thing be missed here!!! If it wasnt for this I would give this app 5 stars every day of the week

3 stars for being the only approved and accredited android app by the IT department, that is an achievement! However glaring omissions: integration with android overall with widgets, completely off brand UI, no rich text editor, no good calendar views. At times sent emails are dropped or disappear when operating in environments with dodgy network connections.

Nexus 7 16GB. The app works at times and at times does not. I have to press the email many times to figure out how to read it and at times the 2nd menu pops up and only allows me to listen and has no read button. This app does not sync all the time and also not very intuitive. I do not think this app warrants the money we paid if it does not work half of the time. I need to read my work email all the time and this is not the answer to my solution.

I have been a loyal user of Touchdown since I got my OG Droid back in 2007ish. It's been very reliable, but Android has grown up over the years while this app has stayed stagnant. Touchdown doesn't just have an outdated GUI, it has missed out on a ton of features other apps have added in. I finally decided to test other apps, and Nine blows this away now. Save your money and look elsewhere.

I was happy with the demo version and purchased the license key. As soon as the app was installed I lost all my pre-populated emails and calendar. I am not sure if this is an expected behavior... But definitely not a convenient way to move from Demo to Licensed version...

Got the latest update and now I can't move files to other folders as app keeps saying I have selected nothing. Now a useless app I have paid for. Motorola Droid RAZR Maxx user...please fix!

Touchdown was great until Norton bought it and ruined it. Now you're stuck in tablet mode and can't turn it off. Moving e-mail to folders is cumbersome because gone is the recently used folders. Navigation is on the left, taking up space that could show message subjects, rather than on the bottom. Searching your calendar brings up entries in random order rather than decending by date so you see future stuff ahead of past stuff. The whole interface has gotten ugly and cumbersome. Bummer. Try Nine.

Settings, sync and some functionality started to crash. My company approves only this email program yet I cannot check my emails. I have recently hated it and I will change to iphone just because of this unfriendly piece of software

A few weeks ago, I rated this a 3, and made the below comments.... I contacted customer service who replied immediately, and the simple solution worked!! Changed my rating to 5. Well worth it! Prior comments: I loved this ap until recently. Works (maybe) 25% of the time, the rest of the time it force closes. So disappointing since it was 20! Please Fix!!

I've been using Touchdown for +5 years. I started using it when I required comprehensive Exchange email support on Android. Unfortunately, the app hasn't kept pace. The user interface is circa 2012 and doesn't come close to the beautiful Materials Design UI and User Friendliness of TypeMail /BlueMail! It also doesn't support multiple accounts and email protocols. The only reason I've kept using it is Type Mail doesn't offer support for Office 365 Calendars, Tasks and Notes. Whichever app TypeMail or Outlook for Android gets full Office 365 support, plus support for multiple accounts and protocols first, gets my loyalty going forward. It's a SHAME, with all their resources, Symantec hasn't done a better job bringing this app up to speed since they acquired it!

This is the most expensive app I have ever bought and really appreciate that I can rely on a solid Exchange client. Yet occasionally I send email from the device, and it does not get sent. I do not know how to debug this. I simply on occasion look in my sent folder and see that the message I dispatched is not there. It is also gone from my drafts. If someone from the company can help suggest something, I would appreciate it.

I've ported this app with me across 3 different devices (most recently HTC One to OnePlus2) and it's worked with 3 different corporate Exchange accounts too. Needs a better UI especially for widgets, which I otherwise love, but has loads of options, and ability to change all settings, sync periods, etc. My original requirement was to sync and show emails without entering extra security code, and this has now regressed. Frustrating but could be down to improved work policies rather than touchdown.

I really like this app, but after the most recent updates my phone doesn't make it through the day anymore, and my battery meter shows touchdown as the culprit. Even after turning off push notifications and setting up sync for only once per hour, touchdown is still using over 30% of my power in an afternoon. Next highest usage is the screen at 8%. What is touchdown doing when I'm not looking at my phone? If this isn't fixed soon I'll be uninstalling.

So this is the third time I try to post the review without it being deleted. This app is broken as of the new update customer support claimed the issue was with my server however no changes had been made to any settings the only variable was the recent update . I confirmed using the same settings on an older verison of the apk and another app as well. They also refused a refund even though their update broke the software. It was great under Nitrodesk garbage under Symantec

Org. Review 4/27/2015 Pro: Allows me to encrypt my Andriod without encrypting the entire device. Con: Settings/configuration of the catagory colors is missing as compared to this app on the iPhone. I also cannot set my work signature for emails. Both lead me to start using this app on iPhone and now driod. Hate the native colors.

I recently upgraded to lollipop (HTC M7), when trying to download this key is asking me to purchase. Is the key NOT compatible with lollipop?

If you have a virtual keyboard like most everyone does, Touchdown can be EXTREMELY annoying because they insist on putting a huge "SEND" button across the bottom of the typing window and huge "To", "CC", and "Message" buttons across the top such that you CANNOT SEE WHAT YOUR TYPING in the window when in landscape view. I have shown them the issue and asked numerous times for them to fix it, but keep having to use the Android stock e-mail app because of it.

I was using this for awhile, and hated the look and the interface. It's confusing, and tries to do too much. Maybe some people want it to do that much, but for me I just wanted to be able to access my work email on my phone without locking it down to their weird strict rules. Having it lock down the app is great. I found Nine, and like it much more though.

I've been using touchdown Pro for over three years and it was great but since the last update in November of 2014 the calendar view is too small to read. Thouchdown/Nitrodesk doesn't seem to care or resolve the issue. DO NOT GET THIS APP UNTIL THEY FIX THE CALENDAR ISSUE!!

This app works and but really doesn't look very nice and certainly doesn't follow the user interface guidelines for Android. In its favor it is technically very solid and it does do s/mime encryption. However it doesn't use the native Android contacts and calendar containers which is always frustrating. I also tried Outlook from Microsoft for Android smartphones but it also didn't use the native android contacts and calendar containers. I finally have decided to use Nine. I like it a lot better and give Nine five stars.

I've used this app for about 2 years for my Outlook acct. The full version was great at first, but a few months ago I noticed that a lot of the emails I send never go through. Quite often, there is absolutely no trace of an email after hitting the send button. Not in the drafts, deleted, sent box, or otherwise, and there is no indication from the app that the email did not send. A fix is definitely needed. --Update: Still no fix. Moved to native Android app & problem gone so no use for Touchdown anymore!!!

Purchased this app as an alternative to allowing my office to have too much control over my personal phone. I have to keep it set on manual sync because on a two-hour sync schedule my phone will freeze when keyboard pops up, which makes me have to restart every time I want to type to send a text, post on Facebook or send an email. Perhaps when I upgrade phones the app will work better, I hope.