Nielsen Mobile App Manager

The latest app requires a VPN service be installed and running. However, every few days or sometimes every day this VPN service makes web browsing on Chrome or using any apps that requires an internet connection to not work. You have to go to the notification bar, click on the VPN notification and select disconnect to get the internet and/or apps to work again. I have been using Nielsen app on 4 different phones over the last 5+ years. Have had nothing but problems with this latest version of the app.

Used to work and even cashed in on a gas card successfully but now that I have galaxy note 4 it stopped working and it warns me the website is malicious...which I know shouldn't be true bc Nielsen has been around for decades. So I have to rate as one bc i can't use it...I hate to give it a 1 star but it simply doesn't function. Crashes.

After using this app for over 6 years, the recent changes to the way the app required to run not only was a drain on my battery, but also stopped letting me use anything internet enabled at all! No browsing, no using apps, no updating apps, none of the features a smartphone is supposed to have - not even my camera! So, since deleting, my battery now lasts all day, and I can use my phone normally again. Fix your app, I might come back.

This app is completely terrible, I've had this app for almost 2 months and haven't received the amount promised in the ads also it will drain your battery in less that 20 mins on full charge, and they charge a rediculous fee to withdraw 5 dollars not to mention it's over priced to begin with. I DO NOT RECOMMEND THIS APP!!!

Can't even figure my user name to sign in rewards. Trust email, number, nothing worked. They didn't even ask me to make user name for point redeem. I have no clue if this is even working. If support wants to reply and help do so by email not here .

Just switched from Note 3 to S7 Edge. App worked fine in background without any notification status. Now there is a constant key displaying on the status bar and an annoying notification pop up that I'm connected to the VPN after I open my lock screen. Notifications for the app have been disabled but it still appears. Makes me want to install the app completely.

The VPN stopped my mobile data working. The moment I stopped the access, I had full access to my data speeds. After several months of receiving access to call history, sms and app usage information, I have received inadequate points for any form of compensation. Uninstalling the app and never going near this company again.

while im in middle of any app on my galaxy s5 sm-g900t with Android 5.0 this background service restarts & shuts off any app im running. please nielsen fix this. i open up Chrome & pandora closes because of the service yall have running in background for us to run is causing conflicts with Music Streaming Service like Pandora & using Chrome browser & then Nielsen Mobile Manager app service restarts.

I used to LOVE the app but now it constantly says that I am inactive and not earning points. Every time I contact them I get what seems like an automated message saying they are receiving data and if the problem persists to uninstall and reinstall the app. I have done this about six times now. ALSO to cash out your points you have to PAY a percentage extra points in order to get his the gift card. OH! And apparently the app only functions if you download the app manager app as well. Double the space taken up in the phone for what one app should be able to do.

All was great for years then when I finally want to spend my points, they unsubscribed my account for no reason & when I email them nothing!! So only 1 star as upset that had for years then they just unsubscribe you!

Works fine, all the bad reviews seem to be just complaining. I get about $5 for Amazon every other month, which is fantastic for doing nothing besides installing the app.

Fix the app and notify your base that the VPN causes your browser to lock up. This is a Verizon S7edge. Used Chrome, Samsung, Dashlane browsers. On a new phone it works fine for about 3 weeks then constant browser lockups. Contact me Neilson

EVERY TIME they update the app, it creates the problem of changing my settings and no longer registers as active, so im not getting the points i deserve. PLUS it doesnt tell you how to fix the problem....only that there is a problem!

This use to work well until I had to login again. Not able to use it anymore. For some reason it doesn't work. It was a good run.

I have used this for over a year. Now it gives weird messages when you try and log in.. says account has been disabled since last year? But I have used it every month??

The app cuts out for no reason. The only way i found to get it working again is to uninstall and re-install it. Love the benfits of the app.

Forces closes constantly. I've emailed support and they have all but completely ignored me

It's been almost a month since I purchased an Amazon gift card with my points, and they still haven't credited it to me. I've complained numerous times and they've only replied once, asking me for the date of the transaction and I haven't heard from them since. I'm not sure what's happened, before this it was a good app and an easy way to get gift cards, but for them to not honor their own agreement and to not have the courtesy to respond in a timely manner is unacceptable.

It was great until recently. The VPN kills any searching or browsing on the chrome browser. I have to disable it to use the internet on my phone basically.

Everything was going good I was earning points then BAM, I got an email saying they were disabling my account due to inactivity. Um how is it inactive when I use my phone a lot during the day. By the way the app kills battery life so you may want to work on that.

I have had this app installed on my phone for a few months. While you do earn rewards, customer support is THE WORST! For some reason, my account became "deactivated" (not my doing), which made me unable to redeem my points for rewards. I emailed customer support MULTIPLE times over the duration of a couple months, but I never received a response. If Nielsen wants people to be satisfied with this app, they really need to offer some form of customer support. Very disappointed.

I had this app installed for years and everything was going fine until I received an email saying that you were basically deleting my account for no reason at all. I would love to have my account back so I can continue to enjoy Nielsen mobile.

First I was getting a bunch of points and all was good. I break my tibia and don't get out of the house except dr appt and I just got an email saying my account is being closed. Thanks I feel the love after many years with ya. Thanks a bunch

What's the point of the app if you don't allow new members. I used other reward sites and never been told that.

Couldn't register because they already have too many people but also has bad reviews that people collect their points and then they take it away.

I can log in to the website but the app says my log in or password are incorrect. Either the website is correct or the app but not both. I am leaning toward the website since it LETS ME LOG IN! I agree with all complaints about points. Since July 2015 I have redeemed 13,374 points for a $70 cordless electric sweeper and $75 worth of Amazon Gift Cards but NOT on this app. All those points are on Media Insiders App and their Customer Service is pretty good.

Works fine, all the bad reviews seem to be just complaining. I get about $5 for Amazon every other month, which is fantastic for doing nothing besides installing the app.

Wont let me log in. Server issues. Will have to uninstall

I have had this app for years! Even cashed in a few gift cards so it does work. Recently tried to log In and it says my account is disabled! And I know I had a lot of points so that really sucks! I've emailed several with times no response. So customer service sucks!

I sent 3 emails already regarding not able to log in to view my rewards and I don't have access to the Log in page

Well when it works it does as advertised. However I made the mistake of upgrading my tablet to a Nexus 9 running Marshmallow. I cannot enroll the new device. I wiped the previous device before uninstalling the app (which I have done without issue in the past) and now it seems they think I have two devices enrolled. I tell support over and over again I do not. They also seem to think I am using a phone when I tell them repeatedly I am using a tablet. Something is definitely getting lost in translation if you get my drift. Funny A while ago I had this app installed on a previous tablet and I uninstalled and installed on a phone. Someone from their support actually emailed me and asked me to reinstall on the tablet! So at one point the support was very good. Now not so much.

I been using them for 3 years now I've gotten over 300 dollars in gift cards

I logged in and my screen wont show the whole thing. Its stuck on the active page. Will rate better if i can get it started

We reap the benefits! (Points and more) while It does everything in the background. I've been using this for a while now without my devices being impacted in any noticeable way. TRY IT!

Doesn't do any good to contact them about logging in.!. They give you the run around and they can't fix it because they don't have a clue what they are doing ... fix the login process and I'll change my rating

Love love love this app. I have never had a problem with getting my gift cards its a wonderful app. and you get points for just using your phone!!!!

Registered. App reports it is running fine. Tells me to follow the Web site link to see my progress and rebeem my earnings. It tells me my email or password is wrong. It will not reset password because it can't find my email in the system. Emailed support twice. Not even an automated response!!!

I ordered e-gift card 2 months ago. It never came. I filled out the help form at rewards site 4 times. No reply. Emailed help desk. No reply. They deduct your points and never send your order, nor answer emails.

The apps runs 100% of the time, never letting the phone go to sleep. Uninstalling 1/2 a day after installing.

Yall dont deserve this star..i been trying to log in and cant i been emailing customer support for the longest and they have not even attempt to contact me..but yall still collecting data smh