My Doncaster
Free App
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About My Doncaster
My Doncaster is a mobile phone app that enables you to report issues to Doncaster Metropolitan Borough Council.
You can attach photos, video or any other contextual information to your report and pin point the exact location via integration with Google Maps.
Once submitted your report is routed to Doncaster Metropolitan Borough Council for processing and allocation to the relevant Service Delivery Team.
FEATURES
There are many features to My Doncaster
- Submit a report.
- Receive information about your submitted report by SMS,push notification or email.
- View your submitted reports.
- Add notes to existing reports.
- News and events.
- Search for Council facilities near to your current location.
- View local information, e.g. council tax bands, planning applications, jobs, etc.
- Integrated help.
WHAT ISSUES CAN YOU REPORT?
You can submit reports for issues such as;
Abandoned/Derelict Vehicle
Animal Report
Animal Registration Form Request
Complaints / Breaches
Dead Animal
Drainage
Dumped Rubbish
General Feedback
Graffiti
Litter
Missed Bin Collection
Parking
Park Areas
Roads / Streets
Trees
Other
HOW DO YOU SUBMIT A REPORT?
To submit a report you must capture certain information.
Select the category of the report.
- Complete the questions.
- Capture the evidence, either a photo or video.
- Enter the location.
- Submit the report.
CONTACT US
If you have any enquiries please contact the 'My Doncaster' Team at contact@MyCouncilServices.com or visit us at www.doncaster.gov.uk/
You can attach photos, video or any other contextual information to your report and pin point the exact location via integration with Google Maps.
Once submitted your report is routed to Doncaster Metropolitan Borough Council for processing and allocation to the relevant Service Delivery Team.
FEATURES
There are many features to My Doncaster
- Submit a report.
- Receive information about your submitted report by SMS,push notification or email.
- View your submitted reports.
- Add notes to existing reports.
- News and events.
- Search for Council facilities near to your current location.
- View local information, e.g. council tax bands, planning applications, jobs, etc.
- Integrated help.
WHAT ISSUES CAN YOU REPORT?
You can submit reports for issues such as;
Abandoned/Derelict Vehicle
Animal Report
Animal Registration Form Request
Complaints / Breaches
Dead Animal
Drainage
Dumped Rubbish
General Feedback
Graffiti
Litter
Missed Bin Collection
Parking
Park Areas
Roads / Streets
Trees
Other
HOW DO YOU SUBMIT A REPORT?
To submit a report you must capture certain information.
Select the category of the report.
- Complete the questions.
- Capture the evidence, either a photo or video.
- Enter the location.
- Submit the report.
CONTACT US
If you have any enquiries please contact the 'My Doncaster' Team at contact@MyCouncilServices.com or visit us at www.doncaster.gov.uk/
All Application Badges
Free
downl.
downl.
Android
4.0.3+
4.0.3+
Bug
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buster
Android app
App History & Updates
What's Changed
* Bug fixes and Improvements
* Bug fixes and Improvements
Version update My Doncaster was updated to version 7
Version update My Doncaster was updated to version 6.3
Version update My Doncaster was updated to version 6.0
Version update My Doncaster was updated to version 5.1
What are users saying about My Doncaster
Z
by Z####:
by Z####:
Mapping system to highlight area on reports does not allow pin to be moved to location,
Z
by Z####:
by Z####:
It keeps changing and features which are useful keep disappearing such as the my reports section where you can keep an eye on them as sometimes things which are reported are not actioned.
Z
by Z####:
by Z####:
slow slow , this is one bad app. Uninstalled. Tried again ,it's the same, tried again tried to register won't stop loading, I want this app get it sorted please. Tried again and again , the same , the same ,will not register me,will not register me.
Y
by Y####:
by Y####:
Poor. The infrastructure supporting the app is non-existent. I reported a public litter bin overflowing into the footpath and it took almost a month before it was actioned. There is no feedback, so you never know if your message has been accepted/actioned/resulted.
T
by T####:
by T####:
Evaluating App for Doncaster MBC, compared to eForms. Found app works particularly well for location specific reports where a photograph adds value. GPS pin on Google maps appears in correct place and easy to move. Address look-up works well. EForms gather essential details and easy to use. Works best if registered with email as this provides confirmation and tracking. Automated assignment of tracking number used by Councils call tracking would be useful.
N
by N####:
by N####:
Rubbish I've been reporting a faulty street light for 3 months. Still waiting a reply, total waste of time.
K
by K####:
by K####:
Spent 5 mins doing a report on faulty street lamp, pressed submit and it said error cannot submit. Then went back to the beginning. No explanation or anything
K
by K####:
by K####:
Hi everyone, My name is Anna and I am a trainee journalist from Sheffield University. I'm working on a follow-up article on this new app for my news portfolio and any user feedback on it would be very useful. If anyone is interested, please let me know. Thanks, Anna Ps. The app seems alright, but I'm not sure I'd ever use it.
K
by K####:
by K####:
Rubbish don't get anything back from them. Waste of time
R
by R####:
by R####:
A slight visual overhaul and some new sections (Money Advice Service and jobs - both good to see) but not much different. Spelling errors in the report it section - doesn't reflect well on the council. No ability to report noise nuisance or safeguarding issues which are major issues! A lot of links take you through to the main DMBC website which isn't optimised for mobile. And what's with the random icons?! A baseball for a manhole cover, the sun for street lighting and a bowling ball for manhole covers!
Y
by Y####:
by Y####:
worst app going and for connection a no of problems this app has typical council cant get any think right send and nothing happens have unistalled it
Z
by Z####:
by Z####:
Hi everyone, My name is Anna and I am a trainee journalist from Sheffield University. I'm working on a follow-up article on this new app for my news portfolio and any user feedback on it would be very useful. If anyone is interested, please let me know. Thanks, Anna Ps. The app seems alright, but I'm not sure I'd ever use it.
Z
by Z####:
by Z####:
Rubbish don't get anything back from them. Waste of time
L
by L####:
by L####:
Trainee Journalist Looking for Opinions Hi everyone, My name is Anna and I am a trainee journalist from Sheffield University. I'm working on a follow-up article on this new app for my news portfolio and any user feedback on it would be very useful. If anyone is interested, please let me know. Thanks, Anna Ps. The app seems alright, but I'm not sure I'd ever use it.
S
by S####:
by S####:
Mr Rubbish don't get anything back from them. Waste of time
by T####:
Can't edit reports to add additional info. Can't attach videos of reports despite it saying so. Two recorded MP4 clips are not showing on the file selector. App is unstable and crashes often. App is poorly designed. Cannot drop a pin on the map for reporting.