Device Help

Device Help Free App

Rated 4.26/5 (26,640) —  Free Android application by Motorola Mobility LLC.

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About Device Help

Device Help is all you need to get the most from your device. Learn how to use your device with help topics. Fix issues with support FAQs, diagnostic tests, and user forums.

The app will require hardware test cases related permissions to support execution of device diagnostics.

How to Download / Install

Download and install Device Help version Varies with device on your Android device!
Downloaded 100,000,000+ times, content rating: Everyone
Android package: com.motorola.genie, download Device Help.apk

All Application Badges

Good rating
Free
downl.
Bug
buster
For everyone
Android app

App History & Updates

What's Changed
New icon.
Bug fixes and stability improvements.
More downloads  Device Help reached 100 000 000 - 500 000 000 downloads
More downloads  Device Help reached 50 000 000 - 100 000 000 downloads
Name changed  Name changed! Motorola Help now is known as Device Help.
Version update Device Help was updated to version 1.4.4

What are users saying about Device Help

M70%
by M####:

There is no more chat option with moto care executive. Now how I will solve my phone problems? There should be available chat option. Without customer Executives chat option this app is no more useful. The chat feature should be brought back.

N70%
by N####:

Had to use and am impressed greatly. Became disabled quite badly poor memory after long hospitalisation.And reset phone alot.Prob. is very poor dexterity also numbness allover.This ap.the older version saved my skin and my sanity up to now.

R70%
by R####:

Congratulations on making a new icon just has ugly as your new radio one that so many others have stated their intense dislike for, including myself. At this rate no-one will allow a single one of your icons to blight their homepage. Is the girl in your graphics department sleeping with the boss? Listen to your customers !

N70%
by N####:

This device app video tutorial will not respond, work, never worked from getting this smartphone on about 12/12/2016, serves no purpose, no good at all!! Hey, guess what, after updating this app today 07/03/2017 and after so many previous updates, finally this app video tutorial started to work, surprise!! Amazing!!!

H70%
by H####:

I think Motorola is an iconic brand ..lenovo u just have to give regular updates and for at least nxt 2 yrs....just do this and u will be number 3rd in world after apple nd samsung Else nokia is there for us..so b careful

K70%
by K####:

Whenever I update my Moto Z force into nougat it downloads the update successfully but when I restart my phone after few seconds of installation it given an Android sign with error written on it. Can somebody help.

V70%
by V####:

This is literally what those outsourced Indian customer service cretins read while they put you on hold for 15 minutes.

N70%
by N####:

The chat option with the moto care executive is no longer available reducing therefore this app's functionality

N70%
by N####:

Lenovo! Why do you even make or update an app? Making things worse is in your genes

L70%
by L####:

Motorola g 4 plus . defective mobiles .. major issue is no service center in Ratnagiri main city .. bad Lenovo

N70%
by N####:

I can't type the keyboard app is not on here and I can't find anything to help me find it that's what's wrong here.

N70%
by N####:

Bloat ware, wasting phone memory.

V70%
by V####:

Couldn't login with my Gmail account in the app instead I have to login on desktop..

N70%
by N####:

This app helped improve my sex life thanks Motorola

N70%
by N####:

Customer service chat option should be available

N70%
by N####:

Please Android 7 receive Moto x play india

G70%
by G####:

Why not upgrade Android 7 Moto x play?

P70%
by P####:

How can i remove Google Search bar From Home Screen? I want clear Screen..

W70%
by W####:

I'm trying to update it but it won't update till now...

T70%
by T####:

Need software patch for led notification in Moto g5 plus

W70%
by W####:

Nice app but not good as compared by Lenovo app

G70%
by G####:

Loading and loading and loading and loading never finishes it's loading do something moto

N70%
by N####:

Please update Moto M software

V70%
by V####:

learn tab is a failure

G70%
by G####:

Not having any contact ! Support

B70%
by B####:

Worst service ever.

Z70%
by Z####:

What an update! Best game that you have ever played!

J70%
by J####:

Helps to maintain device health

F70%
by F####:

Very worst application

N70%
by N####:

Motorola Help

W70%
by W####:

What's the purpose for this app?

N70%
by N####:

Ah, its alright

N70%
by N####:

Important and equally essential app

N70%
by N####:

Very useful app

N70%
by N####:

One bug i have found in the latest version. Min frequency of processor is same as max frequency of processor.

N70%
by N####:

Loved It

H70%
by H####:

Not useful

N70%
by N####:

Good support...

N70%
by N####:

Nice app

W70%
by W####:

Pathetic.


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Rating Distribution

RATING
4.35
26,640 users

5

4

3

2

1