Master Lock Vault eLocks

Why do you need my location to be active at all times. Runs in background tracking my location all day

It doesn't work

When I have the app open it works great but I always seem to have to take my phone out if I don't use the lock for a while , which I don't like. The app itself has a lot of tools and is quick to set up though when I thought I bought a smart sense device I wouldn't need to use it as much to get into my locker. Master lock gets 3 stars for inaccessibility and need for being on for lock use.

So why do I always need to TAKE MY PHONE OUT OF MY POCKET and launch the app to open the bloody lock?! WHY DOES THIS APP RUN 24/7 AS A BACKGROUND SERVICE? apparently the service isn't even used to enable the lock when you get near it. Just ridiculous. Note to master lock: people want the convenience of walking up and opening the lock while the phone stays in their pockets. Think: "I'm carrying something and don't want to put it down and use my phone for 10+ seconds to open the lock." This is far less convenient than a freaking metal key. Why did I buy this for $60?

Since updating to Android 7.0, I have to force stop the app each time to open the lock once. UPDATE**** Now the app doesn't recognize the lock at all. Still works manually though.

Do you have any idea how irritating it is to not be able to get in and out of my gate because your app sucks. This was a stupid idea

This is a work in progress. The basics are in place and work. I would like to make guest combinations that notify me when the code is used. Occasionally I have to relink the Bluetooth connection.

Worked ok for a few days now won't even open app every time I try it says restart app then goes to close app

Account created app force closes second into opening. Can't add the lock

I would give it - 5 stars if I could. Couldn't even get through creating an account, it wouldn't accept my password even though every box was checked for requirements. Brutal fail, I will be avoiding master lock products in the future amature hour, PATHETIC.

Will not take my password. Should've expected as much from Master Lock. App is about as friendly as a dog with rabies.......

Not sure what everyone's problem is but this app works great. And customer service was wonderful when I had an issue with my actual lock. Thanks and keep up the good work!

Advanced guest access settings in new version very welcome, but very buggy in all kinds of ways. Using with Model 4400

Well done would like features like encription on no one can open locks

I like it generaly, hovever from time to time i need to re launch the app, or turn off then on bluetooth again to make automatic unlocking work. Other than that it's greet. Found and sorted one problem. To make the automatic unlock work, we just need to have Bluetooth scanning enabled in : Setting / Location, ... on the top right corner select scanning, turn on Bluetooth scanning. From this point after a restart it should always work without having to launch the app every time. If it helped somebody plese let me know i am courius if it was just me, or someone else had the same problem.

It will not accept my passcode after i change it on the website. THis app is useless unless you can fix it. I have an s7 edge with the latest android software. I never give 1 star but for a 50 dollar bluetooth lock i am gonna do just that. I even rebooted my phone and still not a dang thing.

I use this app on my galaxy S6 and it works seamlessly. It locks the lock when I ask it to, and opens it when I ask it to. I use this as a secure lockout system at work and being able to share it with trusted colleagues makes life safe and secure. Having multiple devices and no key to lose, what more can you ask for. It can be opened using the hidden code from the front buttons successfully. Will be ordering more of these babies.

Can u please fix the app because I know my password and keeps tell me involved password and I know the password. So plz fix the problem.

I bought two locks and first one bluetooth stop workiing and wont reconize my lock and the other the activation code wasnt readable code got rub off and cant activate the lock now both locks can only work on the push button feature (Primary Code). Could of bought any lock with push button feature a lot cheaper. Sorry but i do not recommand that product.

Having trouble unlocking on Droid Maxx. Does not unlock it takes multiple tries to unlock it.

Just bought the lock and had issues entering activation code. Didn't want to take letters on keyboard on phone. Had to activate with computer. Second, most of the time the lock won't unlock when I try with my phone on me. Seems there is a long delay or I have to try multiple times pushing buttons on lock. Please fix. This lock would be the best if it weren't for those issues.

Installation is a bit more complicated than it needs to be - why not just pair the device like you would a keyboard? Also when entering the code during setup in the app, if letters are lower-key they won't enter, you have to either toggle shift key to enter letters and then toggle again when entering numbers, or select shift key for every single letter... very inconvenient. Also app needs to show status of lock (being open) at all times when nearby, not just showing unlocked briefly.

I have to update this and let everyone know not to buy these bluetooth locks because they are very unreliable, i replaced one under warranty after only 3 months then when i received my 2nd lock it also stopped working after only 1 month!! Use a regular key or combination lock instead.

I can't get it to work and now it's randomly opening on its own

Register my email and set up passcode but it can't sign in to the app nor the website. It keeps saying error occurred while processing the request. I can't use my new lock!

This whole set up sucks! You guys sent me a masterlock with the activation code rubbed off like what the hell would you put the activation code when a laminated sticker for!!! Then I called masterlock and they said tech support are from the hours from 8 to 4 Central Time what the hell am I supposed to do until tomorrow???

Bluetooth padlocks

Update app and firmware for Android 7.1

What is smart app

Love this lock

Went through 3 locks in as many weeks. Call customer service good luck with that. Basically a glorified combination lock that doesn't work and costs way to much

Nexus 6p running beta 7.1.1. app cannot calibrate padlock because lock cannot wake up. Works fine with iPhone and iOS app, so it is not the lock. Issue is likely within Android app.

I didnt get the app yet but I was just wondering of this was for real and actually unlocks a real lock in the real world

Reloaded, still issues with connection. Great concept - poor execution.

It fails to connect to the lock sometimes

Yes!

I like it generaly, hovever from time to time i need to re launch the app, or turn off then on bluetooth again to make automatic unlocking work. Other than that it's greet.

Hit the button it unlocks.

Everything works as advertised, The software can be a little clunky at times, but still very usable. To date, this is the best Blue tooth lock experience. Better than some other blue tooth locks I've tried.

Had to change my review...it works fine...i didnt know there are actually 2 apps that basically look alike.