ServiceDesk Plus MSP
Free App
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About ServiceDesk Plus MSP
ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.
App features:
* Filter requests based on criteria such as unassigned, pending, open etc.
* View, create, edit and delete requests.
* Perform actions (pick up, assign, close, reply) for requests.
* Work log, notes and resolutions can be added/modified for each request.
App features:
* Filter requests based on criteria such as unassigned, pending, open etc.
* View, create, edit and delete requests.
* Perform actions (pick up, assign, close, reply) for requests.
* Work log, notes and resolutions can be added/modified for each request.
All Application Badges
Free
downl.
downl.
Android
4.0+
4.0+
Bug
buster
buster
Android app
App History & Updates
What's Changed
Version 3.2:
Bug fix:
SDP MSP - 10316 : Unable to select the technician while adding work log.
Version 3.2:
Bug fix:
SDP MSP - 10316 : Unable to select the technician while adding work log.
Version update ServiceDesk Plus MSP was updated to version 3.2
Version update ServiceDesk Plus MSP was updated to version 1.0.2
More downloads ServiceDesk Plus MSP reached 5 000 - 10 000 downloads
More downloads ServiceDesk Plus MSP reached 1 000 - 5 000 downloads
What are users saying about ServiceDesk Plus MSP
D
by D####:
by D####:
Cannot multi-select tickets/cases. Cannot merge them together and cannot assign easily to another team member. Missing a contextual context menu when long pressing on item - this will allow actions to be taken a lot faster
D
by D####:
by D####:
Once you login as Demo you can't logout
D
by D####:
by D####:
app good for technicians but from an admin point it's not really useful
J
by J####:
by J####:
I can see the tickets themselves but description, comments, notes don't show up. So the app is essentially useless..
D
by D####:
by D####:
Whatever the previous reviewers were talking about, something must have changed.
T
by T####:
by T####:
Why app dont have tasks?!
D
by D####:
by D####:
So far, so good.
R
by R####:
by R####:
super
H
by H####:
by H####:
Thanks
D
by D####:
by D####:
Nice
D
by D####:
by D####:
It wont update but sometimes it wont work
D
by D####:
by D####:
Need ability to reply all on cases, and access saved emails, maybe even autocomplete from contacts.
H
by H####:
by H####:
However we get duplicate emails when we try and reply to case via app.
P
by P####:
by P####:
Good application...can give more feedback after more time as just started it...
D
by D####:
by D####:
Would like to view tasks as well. Then I will give it 5 stars
H
by H####:
by H####:
The app that shows me about a tenth of what I need as compared to the actual website. No client data.
U
by U####:
by U####:
Comes in very handy for checking & updating support calls while you are mobile
D
by D####:
by D####:
I coud not change config. from defaults and also there is no way to manage tasks
D
by D####:
by D####:
No engineer schedule, no task view which defeats its purpose, no asset management, no option to create or manage predefined built-in views... Concept is great but it needs work to be useful for technicians on the road...
D
by D####:
by D####:
Needs to include service requests and a requestor app
N
by N####:
by N####:
Awesome UI Design!
D
by D####:
by D####:
It's fine
W
by W####:
by W####:
Good app great when out out on the field please add tasks
D
by D####:
by D####:
Loved it
D
by D####:
by D####:
Just got it
N
by N####:
by N####:
Leaving Service Desk right NOW!! Today I used this app and marked 3 notifications as Read and the app DELETED 2 Service Requests!! Of course there is no way to restore a deleted request. I have lost hours of logged time and when I contacted support they very kindly called me a liar!! Wow!! No chance that the software could malfunction??? No chance that I am telling the truth??? According to Service Desk, nope. I suggest you run far away from these folks!! ZenDesk here I come...
D
by D####:
by D####:
It wont update but sometimes it wont work
D
by D####:
by D####:
Very use full tool
D
by D####:
by D####:
It works
N
by N####:
by N####:
Love it
V
by V####:
by V####:
Seems to only support local accounts, so my ad creds didn't work.
U
by U####:
by U####:
Can't login
O
by O####:
by O####:
Drawback is that we cannot attach files to service request!!!
by D####:
Not as feature rich as I would have hoped, but it sure beats having to remote in to my PC from my phone.