IT HelpDesk - ServiceDesk Plus
Free App
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About IT HelpDesk - ServiceDesk Plus
Here's a smart way to have your IT helpdesk application at your fingertips, "literally!"
ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.
Tackle your tickets while on the go!
● Log in, manage and close your help desk tickets.
● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
● Have a bird's eye view of all the details of your ticket in a single pane.
Be available for your end users anytime.
● Allow your end users to quickly log in tickets from the mobile app.
● Have live conversations with end users.
● Respond to end user queries from within the ticket.
Choose what you want to see.
● Create custom views for convenience and save them for later.
● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
● Keep track of your response and resolution SLAs with the SLA status flags.
Above all, choose this authentic, Pink verified IT help desk app and have a
world class experience with the best help desk features.
You're only a few quicksteps away from having your help desk mobile app up and
running.
● Sign up for an account with ServiceDesk Plus, if you haven't already.
● Download and install the ServiceDesk Plus mobile app.
● Log in and play.
It's really that simple!
Oh wait! We're not done yet!
You can even have a demo of the mobile app, before signing up! All you need to do
is simply install the app on your phone and use the following credentials to log in.
Username: demo
Password: demo
Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N
ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.
Tackle your tickets while on the go!
● Log in, manage and close your help desk tickets.
● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
● Have a bird's eye view of all the details of your ticket in a single pane.
Be available for your end users anytime.
● Allow your end users to quickly log in tickets from the mobile app.
● Have live conversations with end users.
● Respond to end user queries from within the ticket.
Choose what you want to see.
● Create custom views for convenience and save them for later.
● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
● Keep track of your response and resolution SLAs with the SLA status flags.
Above all, choose this authentic, Pink verified IT help desk app and have a
world class experience with the best help desk features.
You're only a few quicksteps away from having your help desk mobile app up and
running.
● Sign up for an account with ServiceDesk Plus, if you haven't already.
● Download and install the ServiceDesk Plus mobile app.
● Log in and play.
It's really that simple!
Oh wait! We're not done yet!
You can even have a demo of the mobile app, before signing up! All you need to do
is simply install the app on your phone and use the following credentials to log in.
Username: demo
Password: demo
Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N
All Application Badges
Free
downl.
downl.
Android
4.0+
4.0+
Android app
App History & Updates
What's Changed
Version 4.0:
1. Push notification(Based on "Mobile Push Notification" settings in SDP product) support from build number 9306.
2. When an SSL error is thrown, app now allows you to access the data instead of logging out.
Version 4.0:
1. Push notification(Based on "Mobile Push Notification" settings in SDP product) support from build number 9306.
2. When an SSL error is thrown, app now allows you to access the data instead of logging out.
Version update IT HelpDesk - ServiceDesk Plus was updated to version 4.0
Name changed Name changed! ServiceDesk Plus - IT Helpdesk now is known as IT HelpDesk - ServiceDesk Plus.
Version update IT HelpDesk - ServiceDesk Plus was updated to version 2.1
Name changed Name changed! ServiceDesk Plus now is known as ServiceDesk Plus - IT Helpdesk.
What are users saying about IT HelpDesk - ServiceDesk Plus
K
by K####:
by K####:
SSL errors, company slow to recognize and fix...not recommended. ** Update** As of this latest version, SSL errors are fixed, app seems to be working as intended.
K
by K####:
by K####:
Can't use because I can't access via AD username.
I
by I####:
by I####:
Really handy app with all the features I need on the go. Would get 5 stars if it used the system preferred keyboard. The app one annoyingly fails to capitalise first letters of sentences and get auto spaces right.
K
by K####:
by K####:
The app is good so far.. But with push and badge notification would be a very big PLUS.. And after the new update getting Server Error when trying to view worklog.
K
by K####:
by K####:
PLEASE ADD TECHNICIAN SEARCH IN THIS APP FOR ADMIN USER CAN TRACK ASSIGNED WORKS TO TECHNICIAN
K
by K####:
by K####:
No push notifications and no AD support. Lame software developers.
K
by K####:
by K####:
Works well for my technicians on the move. Updates quick and light. Sufficient for any environment...
K
by K####:
by K####:
Constant ssl errors, no notifications, no option to change themes
V
by V####:
by V####:
Lots of connection issues. I could not find compatible androud versions etc..
K
by K####:
by K####:
Most of the time.
K
by K####:
by K####:
MIS dept. Makkah. Nice app and using in the Dept
X
by X####:
by X####:
Put LDAP login support in and I'll increase my rating
K
by K####:
by K####:
Not logging in on Android despite working on iOS
K
by K####:
by K####:
good app.
K
by K####:
by K####:
Good for the icket
K
by K####:
by K####:
The biggest problem with this apps is missing notification for new tickets. You have to check by hand if there is new request. Pointless. I have to use mail to sms service to be aware about new request. How someone could design app without this functionality is a mystery.
L
by L####:
by L####:
If it wasn't a work app I wouldn't us it. About 60% of the time I get "server not found" even with good wifi and cell connections. Then everything I just typed is gone. Please make it more reliable.
K
by K####:
by K####:
Get cannot connect to server from app 1/3 of the time I attempt to use it. Very unreliable.
K
by K####:
by K####:
I told my IT staff not use this app anymore. No tasks screen, no notifications, no synchronization with user contacts. Any emails response doesn't get tracked if view the tickets. List goes on and with issues
K
by K####:
by K####:
Hangs most of time
P
by P####:
by P####:
Notifications would make this 100% more useful
K
by K####:
by K####:
Needs ability to handle multiple ME accounts. Unable to logout due to error. Unable to delete multiple tickets as with the web interface. And also do multiple edits to tickets.
K
by K####:
by K####:
This app does send any push notifications also I am not able to select additional work log fields while adding time spent
K
by K####:
by K####:
AD authentication doesnt work. Useless app...
K
by K####:
by K####:
This should be standard
K
by K####:
by K####:
App is limited but works. It is what it is...
V
by V####:
by V####:
No LDAP support
M
by M####:
by M####:
Unable to login with AD credentials as the option is not available as shown in the screenshots.
M
by M####:
by M####:
AD login! No complaints now...
B
by B####:
by B####:
Thank you!
P
by P####:
by P####:
Very good
R
by R####:
by R####:
Awesome
M
by M####:
by M####:
The new update is great
M
by M####:
by M####:
Excellent
R
by R####:
by R####:
How do we use notes to meet the first response target? Edit: dropped to 1 star, no response from developer and also line breaks in the emails are missing on the recipients end.
V
by V####:
by V####:
When logged in as a requester the new request button comes and goes as you switch between filters. We can't let our users have access to this yet until it's fixed.
M
by M####:
by M####:
I can view my requests fine, but that's not to say the app is flawless. It could be wherever is handling my requests, but the app refuses to update unless I switch from wireless to cell or vice versa.
I
by I####:
by I####:
Can't get the app to load. Cursor just spins... wasn't paying attention, must have been 30 minutes
M
by M####:
by M####:
Cant assign a due by date on edit.
by V####:
App seemed fine at first. With an update it broke the ability the change views, so you're stuck on whatever view you were using on update. Also, the search bar apparently only searched the current view. This would be useful as a global search.