Luxe – Valet Parking App

I used this app this past weekend and it was really nice. I went to downtown Chicago and they picked up the car, parked it, and I got it back a couple days later. No hiccups, no problems. I plan on using it again next time I go to a big city.

Do not waste your money (unless it's a free first time use). Terribly run service...the ETA's are constantly listed 20-30min shorter than the time it will actually take you to get your car back or picked up. Customer service is slow, and unhelpful...and the app itself has all sorts of bugs. Great concept, AWFUL execution

Use LAURENCE7 for $20 credit on your first park! Amazing alternative to trying to find a spot downtown. And if you go to a bar or movie after dinner, you don't have to walk back to your car, they bring it back to you.

Use promo code Dov2 for 20$ off your first park. Great service in NYC. Extremely convenient. Use it all the time, even overnight!

It keepa saying it sends the code to sign up to my phone. I have yet to recieve it after multipul tries. Please help & will consider re rating the ap.

I wanted to love this....the promise of keeping you moving in your life without thinking too much about where to park or how to get your car after you've walked about town...but I interviewed with these people and the guy was scary and unprofessional. First he arrived late, then he presented the service with visible annoyance...lots of eye rolling and body language that indicated that he felt inconvenienced and seemed to be going thru a personal crisis in his life...honestly thought he might slice his wrist during the interview. After this introduction, he gave us the opportunity to leave...but I had to see how bad this would get...during the questions he acted visibly distracted and annoyed, even condescending about people's answers...anyway, the scariest part is when he tells us he does the actual valet work...this is exactly the sort of person you don't want to hand your Porsche keys to and have him "go out in style" with a ride off one our beautiful bridges.

use promo code rex1 to get $20 free! been using it for a while and service is great!!!

I've been a monthly subscriber for 5 months now. Use Luxe for my daily 40 min commute to SF. Service started out great. Always on time and promptly returned my car. For the past month+ things have gone down hill significantly. Consistently have to contact customer support to get matched with a valet during drop off despite planning ahead when I leave the door. Usually have to wait anywhere from 5-15 minutes for someone to arrive while I'm parked illegally. Can no longer recommend wholeheartedly.

When we first joined, we rarely had a concern. Lately, the timing is unreliable. I hope it improves. - Dec 2016. Thank you Luxe team! Used the service today for the first time and loved it. When we picked up the car, my son pointed out how cool it was to have that nice guy in the blue shirt be there just for us! #newcustomernowafan

Prices gave gone up recently. Cost just about the same as a parking garage. Often when I get to my destination I have to wait for a Luxe valet to show up. It's been faster to park myself for the same price.

App works well, parked many times. However, service has been spotty. Had someone eat food in my new car, leave crap and the smell. However, yesterday tips iceberg, car returned with scratches and appears to be scraped by concrete post or similar, no phone number, slow response and then told to email, what the hell.

Luxe took the stress out of parking for a visit to an art space in the Tenderloin. fantastic service. can tell lots of thought has gone into app.

I like the concept but unfortunately it didn't work. We requested a valet an hour before we needed one. Got a confirmation that a valet will be waiting for us upon arrival. The valet didn't arrive and we didn't get notified. When we eventually asked for an eta, we waited a while to get a response who ended up telling us that no valet was available.

Promo code: MENDEL for $20 credit on your first park!! Works great! Just call it and they'll time the valet to meet you there. Make sure to check the active times though! No longer works in DTLA! ! :(

Dana80 for $20 credit!!!

Awesome Service...Don't have to worry about parking my car anymore :)

Will not send confirmation code to my phone

Love it!

Great app! Best thing since sliced bread.

They have been consistently bad the last few weeks I had them. They broke my rear view mirror, there was a cigarette butt in my car and standing water in my passenger seat when I picked my car up and now we're getting parking tickets from parking lots that they used to park our car. Very disorganized and they seem to just hire any valet they can find. This is in Austin, maybe luxe elsewhere is better.

Service is getting better with better communication and help. App needs some work. It gets the job done but could use some better features and polish.

Totally changes driving in the city

I have used Luxe several times. Such a well organized service. Even the one time the valet mildly scraped my husband's truck getting out of tight spot, we were promptly contacted to arrange for repair and a Hertz loaner car.

City wide hourly/max rates on average are matching or better than parking lots I've had to park at. Plus I don't have to walk. Laziness FTW

Parking is a breeze!

Seriously feel like a boss pulling up to my destination, handing off my keys to my valet, and chucking the deuce to my car knowing it's in good hands.

There are times when you are in such a rush and you know finding parking is just going to add another 20 minutes. Those are the times that I am thankful for Luxe!

My car was hit while under Luxe's possession. Despite multiple attempts to have Luxe help me with the claim or at least contact my insurance company, I had ZERO response from Luxe. It would be in your best interest to not hand your car over to this valet "service"

Unreliable. I was advised to request a service through App, 30-40 mins prior to scheduled meet up time. I got message confirming the service I requested, started driving and about 10 mins before the scheduled time they decided to text and inform me that they are unable to provide a valet service, which was stressful to find an alternative solution on a last minute basis. This happened twice. I contacted text support, only to be more disappointed. Luxe Delight Service Agent was unknowledgeable, unable to provide answers/clarifications to my questions, unprofessional....to sum up, BAD customer service.

Enter TYLER200 for $20 in free parking! Been using and it's great -- pay it forward!

Very convenient and staff are very friendly. Wished Luxe was in existence earlier.

Great app. Great service!

Horrible app and service. I had to wait 40 minutes for my car, which came back to me with a scratch and items stolen. You are better off supporting local valets.

I only use this app now when I am forced to due to specific circumstances and every time I hate it. I'm in Chicago and the valet's take close to an hour to meet you at your location. Then, right when the app says they are close, they send you a new valet that's another ten minutes away. I've had this happen numerous times in one try. They show up late to pick you up. They show up a few blocks away and make you walk to them. The app changes your location. The only good is the service. Excellent service.

The app will putz out and you'll stress about getting your car. They need more engineering to fix it

Very friendly and flexible. Customer delight really lived up to its name when my phone died! Also, my laptop was still there.

It was weird at first but now I can't use it enough! Great service and support!

Promo code: MENDEL for $20 credit on your first park!! Works great! Just call it and they'll time the valet to meet you there.

I use Luxe almost everyday for my commutes into SF. The service is great, and the app is well done. I've even had a few bad experiences but their support team is on top of it right away. In fact, because of the support team, I'm much more hooked with Luxe.

The UI is so wonderfully designed which help in using the app hassle-free. Loved it !!!!