Health Advantage by Optum for Android
Will not recognize credentials. Website still works but mobile app will not recognize for login.
No access! Come one people!
Not able to log in.
Was able to login the first time, but now unable too.
Still not fixed!
Using correct credentials, won't accept credentials to log in.
Unable to securely request app creds via website. The forgot username/password takes you to a new page that is not on the same domain as optum bank and moreover has an invalid security certificate. Requesting someone's SSN without that is not only unacceptable, but incompetent from a technology perspective. DO NOT USE THE FORGOT ACCOUNT TO MAKE A NEW ONE.
I called the contract number I got from this app and they informed me that this app is not for my OPTUM HSA. So be aware that this app is not for use by everyone. That's why people are leaving bad reviews. My guess is that the OPTUM Health Advantage is a separate program that most people don't have. It would be helpful to make that clearer to us HSA users who've downloaded this app. P.S. How about releasing an app for the HSA program?
This is a good App. I have Optum HSA. For everybody that is having trouble with HSA or logging in to mobile app please read - WEBSITE AND MOBILE APP USERNAMES AND PASSWORDS ARE DIFFERENT - from mobile app use the forgot username link, answer a few questions to get username and establish password. Worked great after that for me. Now I can check balances anytime.
App doesn't work. It's a hassle to check my account. Have to go to the main site instead of using the app. Needs to get fixed
This app hasn't ever worked is anyone looking.over 54 people with 1star and less than 10 giving a 2star or higher. fix it.Try to sign in doesn't work. I use the same info that I use in the website
Username & PW do not work...I verified that I'm using the correct PW via browser. This app is useless.
Desktop and Mobile log in are two separate systems. Call optum and ask for a temporary password for mobile log in and than change it to match your desktop log in or what ever password you chose. Nice app to make quick claim or just check balances.
Why have it come up at all, when I searched "Optum HSA app?!"
I don't know what this is, but it's not a way to check your HSA with Optum. That's four sure
Doesn't work with my HSA account. I wish I could have my old bank back.
Unable to log in with correct credentials
App. won't even allow me to creat an account. I tap forgot username or password and it says im on an unsecured server and will allow me to do nothing.
Keep getting error messages
App won't accept the correct login credentials.
Like everyone else... correct credentials don't work.
Misleading
Worst experience ever
I input the correct credentials and it doesn't even take it. Only works on the website.
The camera function for uploading a new receipt is not working for me.
Wont reconize me
Not affiliated with Optum
Correct credentials, can't log in just like everybody else. The last app update says fixed login issues... Apparently not. Please fix this or remove it from the Play Store.
Useless - can't log in. Come on folks. I see only for HSA - useless for FSA. Then why give me a link to the app when I log into my FSA? I don't know either.
App doesn't work, can't log in.
As with everyone else, apparently, I cannot log in using the correct info. I tried uninstalling & reinstalling, nothing worked. Useless waste of space.
Can't login on app. Enter correct username and password, keep getting login error message every time. App is useless! !
I have all the right info and still doesn't log in
What is the use of the app if you can't access it. It keep telling me error for username and password but I can log in when I go to the full site. FIX THE PROBLEM
fail.. can't log in.. great job!
Correct credentials and not Allen to log in.
Sounds like this isn't just my issue lol
Can't login please fix this
Can't log in.
by N####:
Useless - can't log in. Come on folks. I see only for HSA - useless for FSA. Then why give me a link to the app when I log into my FSA? I don't know either.