LG Appliance Smart Diagnosis

It's the first time I need to give only 1 star to the app. It's a shame for a company like LG to release such a non-friendly to use app. Looks easy but it simply does not give correct information. My appliance has a Smart Diagnosis logo but does not have the button you'd like to press for 3 seconds! It started recording... then said it is too silent.. recording for 20mins without any success. I don't know what to do.. to wait? to spin? to cancel? Dear LG please give SOME $$ to the real programmers next time

It worked for me on our new LG fridge with french doors and bottom freezer just fine. You do have to hold the phone's microphone up at the diagnosis logo, press next, and THEN hold the freezer button for 3 sec to get the sound to start. Android 5.1.1 on Galaxy Note4

NFC doesn't work. Can't tell if the app is as bad as everyone says because I can't Tag On (even though I use NFC tags with my phone all the time, even 5 minutes before trying this app with no pb, and yes my machine has the logo). So glad I spent all the money for a "smart" appliance! >:(

I had a issue with the water and this app picked the problem up and gave me a few solutions to check and BANG!!!! ITS ALL FIXED!!!! This app helped fix our washing machine and it was soooooo easy. . If u answer no to the logo it shows, it brings up a 3 step option with an audio check and once u get your machines diagnostic on it will tell u the problem and if not? Call the bloody shop ppl and don't cry wolf on here just because your to stupid to use an easy to use app!!!! This app gets ☆☆☆☆☆.....

Well done LG with a washing machine that can self diagnose. Told me of a blockage stopping water draining. Sorted waste pipe and machine humming merrily along now

Bad app, doesn't work or maybe instructions are incorrect, try paying someone who speaks English to check your bad translation work, instructions should be concise, not sure if Koreans have a word for ironic but a diagnostic app to help you repair expensive appliances that cannot communicate clearly is worse than useless. Obviously developed to cut service costs but actually just reinforces bad experiences with the LG brand name, marketing guys the service department is lying to you about their competence.

Says the dish washer is not prepared, and brand new dish washer has an error code after the first wash. 0 for 2 on my first LG appliance. Life is not Good...

Downloaded app after having issues with dishwasher. No support. Smart diagnosis for dishwashers is a lie. Any lawyers seeking class action suit give me a call.

But what's up with the terrible English translation? I thought LG would be more professional.

Does not work, simple as.

I held it up to align with the logo & it did absolutely NOTHING!

App didnt work not even an option for LG toploading washers

I followed all instructions plus troubleshooting tips and couldn't get the app to connect. Don't waste your time.

First screen during setup: "Is above logo exist on the front of the product". LG, I am disappoint.

Have app, doesn't work for dishwashers as advertised...

Open app, select washer, app says sorry and closes. Haven't been able to even use it.

"Dishwasher not prepared"

Just finished talking to LG service, the noise cancelling microphones just cut the informative data out.

Doesn't even work for dishwashers.

Does not work!

Rubbish!!!

No option for dishwasher

No support for dishwasher

This ecosystem of products is very badly designed from the beginning. I understand that app developers tried to include all products in range, but the actual design decisions obviously lead to a vast number of breakdowns. In my opinion the development of this app should focus on IOT products.

When you open this app, you get to choose 1 of 4 categories of appliances. If you choose "Dishwashers", it says none are supported! Yet another reason to hate LG support. My year-old dishwasher hasn't even arrived yet, and I anticipate problems which will go unanswered by a foreign, uncaring staff. Life's Good, maybe, when you expect less than promised.

Doesn't have an option for a top loading washer. Plus every time I tried to get a diagnosis it kept telling me that it couldn't hear my washers sound.

This is the 3rd LG Smart app I've tried. Why do you have 3 apps and none of them work.

The app won't let me select "top load" and won't diagnose what does happen when I follow directions

Why is there this app for my dishwasher, but it's does not support dishwashers?

Horrible, doesn't work with dishwasher.

For how crap LG support is!!!!

Doesn't work and seemed to have employed a child for the translations

Don't work. Ask's if you have tag on logo then tells you its not working when you click yes. Don't download! Waste of time, money and space.

You have to answer NO when asked if your appliance had smart diagnosis.

Same

Pathetic waste of time like their service centre don't waste a second of your life downloading this trash

Terrible app. Even the Play Store screenshot says "The problem with the product could not be found." - at least LG is upfront with how useless this app is. Poor English translation.

Good app. Easy to use

Shuts down after launch

it's helpful!!!