LennoxPROs

The newsletter sign-up never goes away, and I can't download any literature. It says it's downloading, and then nothing. Searching for parts works ok but I can call back to the office for that if I have to. I NEED the ability to download literature, since a call to tech support is usually accompanied by 10-20 minutes of hold music. Extremely, extremely disappointing

Don't know why,but it won't let me download stuff from the document library on my new phone. Please get that fixed, then it will be 5 stars.

Very BAD app. Slow, makes you sign in whenever you back out of a category, online learning section doesn't work on mobile. I was excited when they switched from the old Davenet app to this new LennoxPros but I quickly learned it was nothing more than a facelift. Quicker to look up schematics online rather than try to go through the document library. Are you even listening Lennox? What do you have to say for yourselves? Oh well. Not like we have another choice other than to keep using this proprietary app. I guess we could just start installing Carriers. Hmm...

So. Slow. Click, wait, wait, load. Needs much refining to get to the moderate usefulness of the previous app. Loads slower than mobile web. New app is just laggier version of mobile web and nothing more. Probably better off just using mobile browser and at least let it save your login and load better. Both mobile and app format screen poorly, having double headers and a prompt for a newsletter entry that covers half the screen.

It takes forever to navigate through the menu. I literally put the order in and go make few phone calls untill the order actually loads up. Faster servers please.

Not user friendly in the field having to sign in every time you open the app. Also, can't get the "sign up for our newsletter" off of the screen to actually use the app.

As a Lennox tech I used your app frequently in the field. It was straight forward, easy to use and one of the best Manufacturer apps out. You have turned it into a steaming pile of slow unusable garbage. Someone should be fired for incompetence. And I'm not talking a cordial firing either, I'm talking security comes and grabs them from their desk, drags them out the front door and tosses them into the street in hopes there's traffic that can't quite stop fast enough firing. Great job.

I don't even want to begin to rant. Give me Davenet back

The older version of this app worked great, I was able to locate the catalog number quicker and made ordering parts much less of a hassle, but since the updated app has come out it takes forever to load, I can't even get to the login screen.. I wait a few minutes and give up because there's no need to waste my time waiting for a load screen when I can call the local supply house to get the answer I'm looking for. I've never held Lennox in high regard and the fact that most people writing bad reviews are about the crappy update that made this great app just terrible proves that Lennox doesn't seem to care much fixing their problems. You had a good thing going for a while before things stopped working but I guess that's fine because your equipment likes to do the same thinng.

I can't access the iComfort panel to check on all my iComfort Thermostats. The app is so slow and finding technical data is ridiculous. If I can even get it to open. This app has become almost useless and should be an embarrassment to Lennox.

It's utterly useless compared to old app. It doesn't help search parts at all.

Worked for a week, now won't even let me sign in!

Slow app

DaveNet worked. This app won't even allow me to log in. Please bring back DaveNet!!!!

Does not work on Moto z force

So slow now...

Dan's Heating and Cooling

Ordering works!

Doest always load older version much better

Change it back.

Davenet has a new updated app, you can scan the customer serial number into to your phone, as long as you're on there Wi-Fi. I really thought Lennox would have better IT guys then that. This app is totally useless to us guys in the field.

Does not work on mobile network only WIFI. Useless for field techs until fixed

If using any pricing from quick quotes. You will loose the job. Over 10000 difference from what the last unit actually cost to the price it generated.

I have spent more wasted time in this sad excuse for a tool than on some jobs. I do not understand how Lennox can preach this garbage and have no clue or care as to how poorly this operates. I say shoot from the hip instead of trying to use this terrible app.

Well. I try to sign in, and the entire sign in screen doesn't fit on my smart phone screen. I have the feeling the rest of this app experience is going to be a giant waste of time if they can't even get the sign in page correct. Why won't Lennox hire real app developers?

incredible product horrible app. If it can't work on android products chuck it.

It say I have no service but I do have service

Does not recognize user and password....but same info works in browser...

It has all the access for technical docs and any other info I may need.

Works only on wifi

Great time saving app! That a boy Dave!

I can't believe I wasted time on this. Apparently it only works on wifi, garbage.

crashes and randomly shuts down and goes to the app drawer on the gs5 android 5.0

Crashes every time. Need fixed and it will be good in the fields

Greatbay a/c

App do not work

Crashes all the time, not able to reload after going back to app. Galaxy s4, galaxy s6, it's the app!

When you go to enter model number you have to wait after every letter and number instead of it just letting you type it in it pauses

Warranty claim should be on app, crashes on barcode scanner-galaxy note edge.

Will not remember my credentials and crashes app when Barcode is pressed on my galaxy s4