DispatchTrack Field Operations
Free AppAbout DispatchTrack Field Operations
DispatchTrack is an end-to-end solution for companies with field-based employees. The solution consists of a mobile app for the field resources and a web-application for the office manager to effectively manage your field operations. Dispatch Track delivers value for service based, mobile businesses. Stop overtime, save money and reduce overhead.
NOTE: Requires Scheduling and Management web console access (Monthly Subscription) to use the product. Please contact us at sales@dispatchtrack.com for more information.
Features:
Schedule resources & track job progress
As the dispatcher of service jobs, you can schedule your resources and define an optimal route using a map-based drag & drop interface. Avoid looking up each address and manually plotting them on a map. Our customers have reported that what used to take minutes now only takes seconds, and the job is done accurately!
Turn by turn directions, real-time status update and escalations
Dispatch Track not only gives turn-by-turn directions, but it also enables service personnel to communicate with the office in real-time. Send job status of job start and finish time, and enter field notes to communicate with the office manager and get help as needed.
Capture key job-completion information at customer site
After each job is completed, capture all key information to confirm completion including images, customer signature and any key notes that can be used for future sales opportunities.
Accept credit card payments at job completion
DispatchTrack comes with a credit card swiper, which not only gives you the convenience of accepting payment on the job, without any delays, but it also offers a low rate (<2% per transaction!) compared to other services.
Customer surveys
DispatchTrack takes customer surveys to a whole new level. Capture a customer satisfaction survey on the mobile unit when service is rendered. Or simply send the survey via email and the response is stored against the service order. DispatchTrack can also take all of your customer's positive comments about the service, and capture it in a widget that you can use to promote on your company website, a facebook page or any other Internet medium --- thus improving your online reputation.
Open API
We understand you need all of your IT systems to be integrated. DispatchTrack provides an open API that allows your existing sales order, fulfillment and other systems to get and put information into DispatchTrack.
NOTE: Requires Scheduling and Management web console access (Monthly Subscription) to use the product. Please contact us at sales@dispatchtrack.com for more information.
Features:
Schedule resources & track job progress
As the dispatcher of service jobs, you can schedule your resources and define an optimal route using a map-based drag & drop interface. Avoid looking up each address and manually plotting them on a map. Our customers have reported that what used to take minutes now only takes seconds, and the job is done accurately!
Turn by turn directions, real-time status update and escalations
Dispatch Track not only gives turn-by-turn directions, but it also enables service personnel to communicate with the office in real-time. Send job status of job start and finish time, and enter field notes to communicate with the office manager and get help as needed.
Capture key job-completion information at customer site
After each job is completed, capture all key information to confirm completion including images, customer signature and any key notes that can be used for future sales opportunities.
Accept credit card payments at job completion
DispatchTrack comes with a credit card swiper, which not only gives you the convenience of accepting payment on the job, without any delays, but it also offers a low rate (<2% per transaction!) compared to other services.
Customer surveys
DispatchTrack takes customer surveys to a whole new level. Capture a customer satisfaction survey on the mobile unit when service is rendered. Or simply send the survey via email and the response is stored against the service order. DispatchTrack can also take all of your customer's positive comments about the service, and capture it in a widget that you can use to promote on your company website, a facebook page or any other Internet medium --- thus improving your online reputation.
Open API
We understand you need all of your IT systems to be integrated. DispatchTrack provides an open API that allows your existing sales order, fulfillment and other systems to get and put information into DispatchTrack.
All Application Badges
Free
downl.
downl.
Android
2.1+
2.1+
Bug
buster
buster
Android app
App History & Updates
What's Changed
Bug Fixes
Bug Fixes
Version update DispatchTrack Field Operations was updated to version 1.3.96
Version update DispatchTrack Field Operations was updated to version 1.3.85
Version update DispatchTrack Field Operations was updated to version 1.3.50.30
Version update DispatchTrack Field Operations was updated to version 1.3.50.26
What are users saying about DispatchTrack Field Operations
C
by C####:
by C####:
Game changer
C
by C####:
by C####:
It a great app but it takes to long to update when im trying to get out of it & I end up having to submit status changes twice.
A
by A####:
by A####:
Great app. Less paperwork. Garbage gps.
C
by C####:
by C####:
First day using this app and it sucks
C
by C####:
by C####:
Great
S
by S####:
by S####:
Updated needed
D
by D####:
by D####:
Terrible application. Lots of latency just going from invoice to invoice. Delivering on paper is quicker and easier than this app. Convince your employer to stay away!
C
by C####:
by C####:
I like it! I use it for work and it makes the job way easier.
U
by U####:
by U####:
Crash my phone all the time, drain battery, slow, forced to used at work
T
by T####:
by T####:
Forces to use this app at work. Its slow,poorly optimized, crashes too much. I have a new lg v20 and still have issues. Please fix this app so work isnt so stressful.
C
by C####:
by C####:
I hate this app so much forced to use at work and it crashes my phone since new update alot please fix also opens random apps
C
by C####:
by C####:
Awsome
C
by C####:
by C####:
5 star
F
by F####:
by F####:
Worst app for gps, good for checking merchandise
C
by C####:
by C####:
God
H
by H####:
by H####:
Need a update for my zte max 2
U
by U####:
by U####:
Update for ZTE MaxPro
O
by O####:
by O####:
I'm a delivery driver for Midwest mattress and this app is awesome! It's especially helpful when issues arise during my delivery route, which anyone in a small delivery service knows happens all to often. Issues such as customer not being home, or damages were made to a customer's house or anything for that matter. It's all there ready for you, so that way when the issue does happen there is clear straight forward communication between my dispatcher and myself. Furthermore, the customers love it too.
W
by W####:
by W####:
Love this app. We use it everyday. Customer service is on point. Been using this for over 5 years. Nothing better out there. Easy to use
N
by N####:
by N####:
Keeps freezing, fails to respond, forcecloses.
C
by C####:
by C####:
Registered days ago still waiting for access code. Not working.
I
by I####:
by I####:
the loading on every screen when I have done nothing is just crazy. to interface with the beginning of an app and change nothing what so ever and have load and pause all while in front of a customer is just annoying. don't get me wrong it is a necessary evil but to just look at your orders for the day is exhausting.
C
by C####:
by C####:
Needs improvement on speed and connection issues sometimes.
U
by U####:
by U####:
Every update its a bug fix would like to know what type of update I'm agree in to and also if you could give us the option to select on the maps in stead of of just google maps I would like to use a different GPS map app
D
by D####:
by D####:
Saves us hours everyday.
X
by X####:
by X####:
The random updating kills this app, randomly asking me to logout is also f*uckin annoying as hell!!
X
by X####:
by X####:
Viene
X
by X####:
by X####:
Im so tired of this ap inputting the wrong lat° long° with google maps. Its takes me to wrong place. So I have to stop in manually input into maps to get correct directions.
E
by E####:
by E####:
Forms dont work. Lg g2 for boost
S
by S####:
by S####:
Never can get it to upload. Constantly kicks you off and now it won't uninstall on my phone. Hogs so much data and battery drain
Q
by Q####:
by Q####:
I have to use this app five days a week. Buffering seems like that's all it doe's for two and three minutes. Sometimes when you finish a job it will buffer then pop back up not finished. You can tap the refresh doesn't work. I found if you exit the app then go back into it. Then it will show up that you finished the job and you can go onto the next. Please fix these bug's buffering all the time is frustrating thanks.
P
by P####:
by P####:
Love it
Z
by Z####:
by Z####:
Please fix forms i have htc phone
Z
by Z####:
by Z####:
Everything Was Running Ok, Until I Downloaded The Last Update. Now I Can't Even Use Any Of The "Forms" And Some Pics Go Missing...
Z
by Z####:
by Z####:
How do i get the activation code??
Z
by Z####:
by Z####:
Love to use this app for my business. Provide real time update at every moment.
C
by C####:
by C####:
Works good for the most part just wish they would figure out a way to have this log in to multiple devices under same route #. It's very frustrating while with a customer and it logs off just cause someone has logged in to see where you are or what they have the following day
Z
by Z####:
by Z####:
This app is very user friendly and allows instant updates to the website - so my manager can have quick view on what is going on.
Z
by Z####:
by Z####:
I don't need people who've never done my job telling me how to do my job. Making me an invalid to my own decision making. #givemepaper
by C####:
Viene