Jem

Whenever there is a notification, the app will make a sound at loudest volume, even if phone is set to silent n all notifications are disabled (both phone settings n app settings). Please add in volume control to allow user to disable/adjust the notification sound.

Not able to c anything

Show black screen whenever I try to start

doesnt even work, only black screen.

Apps can't even load. tried in 2016 didn't work. Tried again in 2017 still not working

Waste of time trying to send receipt using this app. Doesn't work at all.

The App is not working with my Android Phone. Previously it was OK. Now I cannot snap and send. Please do not tell me to spend at JEM and send in the receipts. It is all a sham.

App keeps hanging!

used to be simple and easy to upload receipts, then you get issues trying to use coupons at shops which do not know how to redeem, and now you get issues uploading. fantastic Concierge closes before 9, but shops close after 10, and there's no other method of scanning receipts by any other means except going back within 24h. Getting from bad to worse. Terrible.

I've tried to upload a few hundred dollars worth of receipts but app does not respond and crashes. By the time I got to jems info counter to complain about it, I was told that I could not register the receipts as these are overdued. This whole episode does not encourage one to spend at jems and leaves the one feeling short changed. If a customer genuinely has problems with the app, the mngt should have the flexibility to accept that it's their fault and not blame the customer for not registering in time

Unable to load a few hundreds dollars of receipt. Simply just blackout and hang after photographs the receipts.

Cannot upload receipts. It simply clashes for android devices. Lousy!

Cannot find my database after registering. Hopeless app unless it amke a good attempt to rectifyvthe issues.

The receipts can be easily uploaded and processed quickly. The app does not lag anymore too.

Crap.. cannot load receipts

Crap of an app.

I believe the app is developed to make it easier for people to submit their scanned receipts. I recently submitted more than 2 receipts in a day and to only discover later after some time that I could not submit any more. I had to go to the counter to "reset". Why must they be a limit?

When I had the app in the old phone, I wasn't able to update it. Then when I switched to new phone, I couldn't even install the app. Please update fix ur app

I am not able to install at all, even after using Google's troubleshooting.

Hang and Crashes everytime

Lousy apps

This terrible app, which keeps crashing, is complemented beautifully by Jem's rude and ineffectual Concierge Team. Avoid both at all costs!

Have been using this app regularly but had always been frustrating to use. Pages loads slowly and when it actually loads, uploading receipts take much much longer. When it actually shows successful, days later you may get rejected receipts (not an issue with the purchase requirements I can be certain) . Worst still, you don't get any reason what went wrong. Overall very unreliable.

Really have no idea what this app is for when 8 out of 10 jem points claim got rejected(meet all Prerequisites for the claim). Sent a feedback but no one bothered to reply.

Just try the feedback. You know y they made the app

Why the registration and email verification? Forget it, the last thing I need is more junk.

Have the tendency to reject my receipt, redemption not attractive, send email never reply at all. Unfriendly app.

Concierge service not friendly at all. Must go for "smiling " vourse maybe

A horrendous app that hangs repeatedly, and locks your account if you presumably scan an invalid receipt. You then have to go to concierge to unlock it, which usually is a 20minute queue at any time. Most pissed about the constant hanging though.

after scanning receipts,it hangs and takes a long time to load.

After taking a photo or choosing a photo, the page goes blank, with no acknowledgement that your photo was submitted. It's better to go to the counter to submit your points. Also, receipts submitted here will not count for the lucky draw. Beware!

Lend lease please improve your app. Terrible customer experience. The app fails many time and i have to uninstall and install.

Hang and Crashes everytime

Thanks to this app, I can upload receipts as and when I like.

Bad

Good for everyone browsing around

Quick and easy assess

Unable to log in even for ios

Downloaded app just because I had no time to go to the concierge today. Couldn't log in although I've an account; prompted with a message saying "user not found". Tried to make new account with the same email then said someone has already registered with that email. Seriously fail... Make up your mind whether user accounts exist or not. I changed my password and tried to log in but to no avail. Should just allow customers to scan and upload receipts from home like capitaland malls and within 24h.

Not user friendly and got system bug..