Jitbit Helpdesk
Free App
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About Jitbit Helpdesk
Jitbit Helpdesk for Android allows you to access your account in Jitbit Helpdesk software from your mobile device. (Jitbit Helpdesk is a customer support ticketing software system)
Features include:
*Viewing unanswered, unclosed or all support tickets
*Viewing basic details and replies of individual tickets
*Posting replies for everyone or for techs only
*Changing tickets status and other details
*Viewing attached images
*Using canned responses and more...
Some of the features of the new app:
* Almost the entire backend code has been rewritten to make the app faster with less bugs
* The app should be way faster and smoother than the old one, especially on older devices
* Push notifications for new tickets
* Jitbit Helpdesk hosted customers are now forced to use secure connections (https)
* External links should now be opened properly in the system browser
* Other bugs and performance fixes
Features include:
*Viewing unanswered, unclosed or all support tickets
*Viewing basic details and replies of individual tickets
*Posting replies for everyone or for techs only
*Changing tickets status and other details
*Viewing attached images
*Using canned responses and more...
Some of the features of the new app:
* Almost the entire backend code has been rewritten to make the app faster with less bugs
* The app should be way faster and smoother than the old one, especially on older devices
* Push notifications for new tickets
* Jitbit Helpdesk hosted customers are now forced to use secure connections (https)
* External links should now be opened properly in the system browser
* Other bugs and performance fixes
All Application Badges
Free
downl.
downl.
Android
4.1+
4.1+
Bug
buster
buster
Android app
App History & Updates
What's Changed
* Showing ticket count in the nav bar on top
* Various bug fixes
* Showing ticket count in the nav bar on top
* Various bug fixes
Version update Jitbit Helpdesk was updated to version 2.5
More downloads Jitbit Helpdesk reached 1 000 - 5 000 downloads
What are users saying about Jitbit Helpdesk
D
by D####:
by D####:
Please update the app with push notification. Thanks.
F
by F####:
by F####:
The app is a solid, easy to use app that connects me to my JitBit Helpdesk but the one very frustrating thing about it is that I cannot change the notification sound or settings on my phone (other than blocking them altogether via the OS settings). It would be so much better if I could assign a custom notification tone so that I'm not constantly checking my phone thinking that I got a text message or other high-priority notification.
D
by D####:
by D####:
It's improved a lot over the past two and a half years that I have been using it.
R
by R####:
by R####:
It isn't flexible enough. I can't see tickets filtered by a custom field. It also doesn't support ad authentication from what I've seen.
R
by R####:
by R####:
The new version more than twice less download size than the old one, works faster too
R
by R####:
by R####:
It's still the same old garbage. The iOS app makes the android app look like a bicycle with 2 flat tires that showed up to a motorcycle race.
R
by R####:
by R####:
Seems just like the old version. The notes say it supports push notifications but I've yet to see it work or find any settings for it. Still can't filter by category making it extremely hard to use.
P
by P####:
by P####:
No search, no recently viewed. No point.
by D####:
Getting better. Push notifications stopped working on android though.