MyFax App—Send / Receive a Fax

Im out of the country and tried canceling via email to support. They sent me an email back telling me I had to call or will continue to be billed. I emailed back stating I don't have to call anyone I'm informing you right here very clearly to cancel. If I call anyone it will be my credit card company to not allow any future charges. I received no response back. I don't need to speak to a customer representative to try to keep me. Aside from the rediculous $10 month charge customer service is horrible and they will continue to bill even when you cancel via email.

This servuce is not worth the $10 they charge. When I called to cancel I was offered a lower rate, after saying no the rep offered a virtual phone service ahich I turned down. Definitely do not recommend if I could give 0 stars that would be great!

Canceled after first month as not worth 10 a month. Was asked what they could do to keep me as a customer. I said lower the fee. They said how does 5.00 work?. I said fine. Billed 10.00 again. When I called they said I went over my usage. I don't recall being told anything about usage or I would have continued with cancelation back in May and found another service.

A payment method should never be required during a free trial period. That is suspect from the start. There are plenty of apps that do not require a payment method during the free trial period yet requires a payment method after the free trial period has ended if the subscriber is satisfied with the service and wishes to continue their subcription beyond the free trial period . This is called "EARNING ONES BUSINESS". More often than not it is way too difficult to cancel a trial subcription without receiving unwanted charges once it has begun. This is something I never do regardless of how much potential I think the app has. It's just not good business. Uninstalled...

I called in & cancelled 2wice. They still charged me & refused to refund me after 2 hours of deliberation on the phone with them, I had to call my bank & dispute the charges.

DO NOT PURCHASE THIS APP. After begging them to cancel my account, I had to close my debit card. I still get emails with the amounts they have attempted to charge. It has gone from $10 to $30. This is JUST the monthly charge. The charge per fax is $10. It's sad that the only way to get charged is to tell my bank there is fraud on my bank card so they will close it.

When trying to fax today Made me log out to login and kept saying fax number not known. Well it's the fax number issued to me by your app. Severely frustrated

Best fax app hands down! I can't believe the negative reviews. My bank account is on the money with only $10 a month being taken out. I use often.

This app does not work at all. Worthless . Do not recommend!

Charlatans! Too expensive and a pain in the ass to cancel! I wish I had done my homework.

Wil be reporting to the BBB. Hopefully others do too

Do not download this app!

They bill ur card $35. For a "free" trail. I sent one fax moments later get a fraud alert on my account. Customer service is fake. Glad my bank refunded the charge. This app is fraud should be taken off play store. They author of this app replies to positive comments only when there is an issue u get no response

They took $40 out of my account during the 30 day free trial. When i called, the rep said i used 564 pages!!! Lies! He suspended my account and asked for my card number again. He had me on the phone for over an hour. These people are thieves! Stay aware from these scammers! I would love to give them zero stars. Shame!

They ripped off my money and charged my account even though I deleted the app and never used it. They didn't return my money during the trial period and charged me more than they said they would. Not to mention confusing to use.

I'm surprised by all the negative reviews. I've had them for years. I don't use it much, but in my business I still occasionally need to fax. Yes, it costs money. But I have a real, permanent fax number. I even keep the number on my business cards, because I'm so confident I'm going to keep them for a long time.

This was a horrible app. I had deleted this app and was charged for something for two months that I only used once . No refund so basically they stole money from me

I was never able to successfully send or receive a fax and I got a huge run-around when I tried to cancel the free trial. They charged me for a month anyway. I think this is actually a scam.

My "free" 30 day trial cost me $20. I should have listened to the previous reviews. I am sorry that I didnt. Yes, I did fax 5 pages or so but one I could never seem to get through but even still, it was supposed to be a FREE TRIAL! Just a bunch of con artists

The app worked as expected... BUT when I tried to cancel my account, I could find no way to do so online or in the app. I emailed customer support and they say you can only cancel by calling them. I DO NOT TRUST any company that accepts your credit card online for recurring charges, that makes it impossible to cancel those recurring charges without a telephone call.

Only needed to use once and then cancel but they .Ale you pay 9$ to cancel. Terrible app and will never use this service again. Avoid this app at all costs they will scan you with hidden fees the entire time and bill you monthly. But when you want to cancel they will make it as hard as possible. Terrible service

No billing problems. Quickly faxes documents. Copies for your records. Receiving faxes are a bit tricky for me but it is fixed by closing the app and reloading, sometimes logging back in. Overall, it's great to be able to fax from my phone!!

EMAILED WEEK AGO N JUST AGAIN, ZERO RESPONSE TOOK MY $25 AND GHOST NOW!! DISHONEST! Contacted PayPal since no other way to get ahold

I put all of my card information in and then it said my email address want associated to any accounts. So they charged me and i don't even have a number to use to fax. I need my money back.

I've used MyFax for years through the website. Tried out the app, it wouldn't log me in. Can still log in via desktop or mobile in chrome. Too bad they just don't have a site designed to be responsive on all devices and skip needing an app

I gave this a try and I love it. I just purchased this yesterday and already used it to fax a doc to my doctor. The fax was received, no issues. My cc was charged just a $1 already but that's ok. I haven't yet received a fax but I'm pleased with the fax i sent.

Horrible buisness dont use. Have been trying to cancel account for 2 weeks but they wont and have taken money out of my account. Fraud DONT DOWNLOAD!!!

This app authorized my card for $1, but didn't send me an email with my number. I tried to select forgot phone number, but it says the email address is not a My Fax customer. I'm not understanding why

Tried several times to send a fax...says fax recipient name too long....then unable to i dont even remember what but i downloaded this app because i have something very important to fax...now im back where i stated and have to worry about cancelling cause i obviously do not want to pay for an app i cant use!

Have used my fax for many years. In my line of work ,I am ahead of the competion with this service at my availability. I do pay the monthly fee of a paltry $10.00 a month, but the reliability is AWESOME...I give this serbice 2 thumbs up ..

They will charge you without a refund. Only sent one fax. 6. Days into a 30 day trial. You have to call customer service to cancel.

Are you kidding me? Every app is using PayPal or mobile payment. Antiquated app. Uninstalled.

When I fill out the form with payment info the bottom button wont work

Every time I need to send a fax it won't let me I need to call customer service to get my account unlocked and reset to send fax or even log in

I have been using Myfax for many years and their dedication to providing a superb service is phenomenal! Myfax has truly been a key factor in increasing productivity and delivery quality services. I'm sorry but I can't imagine a negative experience with Myfax. Myfax is the Rockstar of eFax services! Thank you for your impact in my daily life!

Half my faxes ddnt go thru and they have nerve to charge per fax. Bill for $25. Hell I could've went to the library for $1 faxes. Sent under 10 #uninstalled

Don't use it does not work they are stealing your money how do u report them???

I will adjust my rating accordingly but for now, anyone who is having problems logging in, make sure you enter the + sign or the app will not accept your credentials!

Doesn't work this thing

Only rating 5 because I loved the service before when it was still new. Not sure what these complaints are about the charges on a free trial but I hope it doesn't happen. Will update accordingly