General Accident My account

Wont log in

scammers never get your excess fee back they use scouse scammers carpenter's solicitors to deal with your claims and there only interested in injury not getting your excess fee back beware of this scammy little outfit!

Pointless having an app that doesn't actually work. Response I relieved from Customer Services was "we are aware they are ongoing issues and the technical team are working to repair the problems but no repair date as to when"....this has been the case since last year.

Just done an update and as per to all the other reviews it does not work I can't login. I can't use the app as it is a load of rubbish. SORT IT OUT!!! General accident is the only car insurance company app that does not work.

Absolutely rubbish...doesn't work!

I can't get through to call centre just redirected to this app and this app is useless to edit my renewal

How do you add other vehicles to your policy?

It's okay useful tool to Check documents if u upload ncd it crashes but if u got to the online rather than use the app it works

Keep on getting unexpected ERROR ON EVERYTHING I LOOK AT

Doesn't work. Crashes when viewing your details. No customer care info. Cannot call this company so not using them again. Would avoid them

Useless

It's ok to look at policy details but upload function doesn't work, just crashes and logs you out very poor.

Used to be very good now don't work at all

Just done an update and as per to all the other reviews it does not work I can't login. I can't use the app as it is a load of rubbish. SORT IT OUT!!! General accident is the only car insurance company app that does not work.

Great app. when I first started using it. For the last month or so I've not been able to log in. I've emailed GA and they acknowledged that they had been having problems with the app. and were trying to put it right. Well, I'm still waiting!!

Great idea but it doesn't recognise my username. A waste of time.

Was great when i first installed it but now does not work at all. I cant log in to my account, resource not found, what the hell is that coming up every time i want to access my account. This presents a pretty crappy image of a company to the customers, you start to ask yourself if they cant get this right, the only point of account access for a lot of customers just how good are they. ??? No customers = no company.

I can't log in. The app cannot recognise my username. Disappointed

Bug fixes are meant to fix things not stop the app from working. Do people actually check things before they go live?

Unable to log in. Does not recognise my email address!?

Will not work after the update on Nexus.

Won't recognise my account says I'm not registered

Updated now can't log in

Can't login. I no longer exist apparently

I can't login

Doesn't work at all after update

Why doesn't general accident do anything about this upload problem. Right what we have to do guys is get on the forums the way to get this sorted is do a online review saying about how general accident treat there customers by not responding to us. I'm doing it now if they want to waste my time I'll damage there reputation. They should be ashamed of themselves.4 bloody hours and they don't even respond to there customers. So I'm going to give another 4 hours on all the forums so people avoid this company I suggest you all do the same.

Like many others, I only primarily downloaded this app for the ability to upload 'No Claim Discount' documents, which in just results in an "unexpected server error". Otherwise it's a good app to view and download policy summary and documents. Unfortunately due to the document upload failure (and by the looks of it GA have yet to address this bug) I can only give it a 3-star rating as it is a fairly important function of the program that customer are explicitly directed to use in the "Welcome" email.

Won't upload. It keeps on reporting that there is a validation error and policy number isn't set. It won't tell me how to set it though!

wish you could give it 1 star still can't log in for months now and I still haven't received my excess fee of 300 pounds that I paid out no way of contacting by phone unless it's for a new claim!

With this broken program they are clearly trying to get your money and provide you with no means to send them proof of no claims from your phone.

App will not launch even when correct password and account typed comes up with protocol error message can't get on at the moment

Initially uploaded app back in March but then wouldn't allow access......deleted app but now won't allow me to reinstall :-(

Wont log in

It won't let me login. useless

Can't login get an unexpected Apache error

Easy to view docs etc but won't let me upload my no claims bonus just keeps crashing! Very annoying!!

Trying to contact customer service via app and all you get is "error" for an online service only it's poor

Car insurance

App now working after update