BBMP Sahaaya - Official App

Prompt service. I had complained about dead stray dog clearance. They resolved within 24hrs. We need to follow up to get the work done. Anyways I'm happy with the first time prompt service from bbmp. Thanks a lot. The staffs were polite n good. Thanks to mahadevapura officer manjunatha(/k.r.puram/ramurthynagar) n staff soma... keep up the good work.

One of worst app from BBMP. Zero response from the assigned person. I recommend not to waste your precious time by registering complaint here. I had raised several complaints here, and after several follow-up from my end they will assign the work to the concerned bbmp officers, but they will close the complaint by changing the status of the complaint to 'resolved' after few days, without even solving the issue.

App purpose is good but response from officials is very bad. I got a message that one official is assigned but I don't see any action taken till now and I don't get any updates as well. Let the app not be created just for it's presence. It has to fulfill it's objective which is very important.

My complaint for stray dogs is open from Nov 2016. Only update repeatedly is "Informed Mallappa". Guess no one checks the app other than ccadmin. Here is a song for you Mallappa... hope it inspires you to do your work.. (sing in mustafa mustafa tone) Mallappaa mallapaaa do some work mallappa... day by day..day by day.. stray dogs are increasing mallappa..everydaay we are soo scared... everdaay we wait for your raid... do some work, do some work mallappa

Lots of work needs to be done to make the app usable. To name a few 1. There has to be an escalation matrix. 2. An option to follow up has to be added. 3.Automatic escalation for unresolved complaints should be there. 4.Option to share the complaint over social media can be added.

Intent is good but the response time of bureaucrats who get assigned these issues is very poor. For my only complaint marked resolved, a shoddy work was done to close the complaint. Unless the creators of the app are also monitoring the outcome it is useless. Also there should be an option to rate the outcome.

we must also get call from concerned official when our complaint is lodged untill the complaint is closed. If complaint is not closed within 2 months commissioner should initiate action against concerned official. a wriiten statement must be obtained for having closed the complaint from the complainant.

This is a good platform to let BBMP know about a problem. Unfortunately like any other system in India, your problem will never be resolved. Such a joke going around us but nothing can be done. We need at least 60 -70 % govt employee to have some sympathy for the country, presently its less than 1%. We need to wait for another 50 year for any change here.

App does it's work but not the assigned person. Hence there is no use from this app. My two requests are not responded fro months .Public money spent on this app is completely wasted.

I am not able to use this app since it stops at the main point and says could not launch.. ask permission to access location and even there it fails.This is a very effective platform, kindly address the issue.

Nobody is responding to Any complaints. So there is no point to create such useless app. This is our progress in India. Sad, nobody is bothered. Have a deep sleep BBMP.

Nonsense. No use as the issue doesn't go beyond the update that complaint is assigned to some bbmp staff

My complaint is kept open for more than years. The number provided is busy and non reachable. There is no closer date or resolution update.

Useless.. No action is taken on complaint a submitted thru this app or their website. Waste of time.

App by itself is encouraging. However, there is absolutely NO action forthcoming from BBMP on the registered complaints. So purpose is totally defeated

Just waste of public money in setting up customer care and developing this app. None of the complaint gets resolved raised by these means. Definitely deserves negative rating..

No action was taken on any of my complaints. Waste of time.

Nobody acts on the complaints. The status update only says"assigned to mr X". No accountability, no penalty.

App is good but response time is very poor. This is how our government works. Useless people.

Is there anyone monitoring the complaints posted on app? Learn from Mumbai Municipal corporation, atleast they respond and work when complaint is posted on their app.

The most useless app in the world...not sure if BBMP is aware what/how apps work. Please don't waste u r time using it.

No response from Officials, only complaint No. is been given and official name and phone no. is given what is the use we know there.nos

Fellow bangaloreans.. please have patience....we have to be accurate while complaining. Out of every 10 complaints i have made, 3 or 4 have been resolved. This is an awesome hit ratio compared to 0 % before the app. Please do take care while complaining and follow up. While complaining, u have to be very accurate and use the same terminology as used by the bbpm employees. Also, when following up on complaints, remember, the bbmp employees are also human beings. There is no point in screaming at them. I have always got a courteous response as long as i am courteous to them. Most of the complaints are actually very complicated in nature. Hence patience is required to understand the problems!! The more people complain about a particular problem, the more chances of the problem getting resolved faster. One of my best experiences was when I complained about 11 potholes, they were fixed by next day early morning. I felt very proud that day. I urge every1 to use this app in huge numbers and be persistent and have a lot of patience. Only if we participate in huge numbers, then we can make a change!!

Useless app. Cant even open it. The app keeps showing "Please wait" and does nothing. Suggest you to improve your app before you even try to improve the city.

God only knows what BBMP does. Is there any other no. Where I can complain for the non-working status of there current customer care no. Have been complaining regarding garbage disposal and recently illegal tree cutting. Please respond, for for God sake.

No one responds to any complaints raised in this app. We can just feel happy about having something useless.

India can't be changed by this kind of officials in department after informing to the assigned person...He speaks in such a manner it's no way related to him...Remuneration pay should be changed they should be fixed with some responsibilities....

I think the people who are assigned clear the problems are stupid, lazy, greedy people who don't want to work sincerely and earn. No actions taken at all.

Poor response, complaints are not acted upon immediately. This app act just a record, no immediate actions seen.

This app is only for name sake.Filed a complaint 15 days ago still the issue is not resolved. Poor response from BBMP

Idiots... Keeps closing complains even without working on it. What is the purpose of this app if you don't want to work anyways.

Worst and more than that no action and for follow up on the compliant already done nothing can be done and cannot be taken to next level for follow up

Not able to login each time I hit login button it asks to update the app, I have the latest one

Stupid app, complaints are not resolved yet closed in app. Assaigned member never take call. Such a horrible app

Surprisingly. Bbmp responded well and they attend complaint in less than 24 hours

Technology is useless if government employees don't change their carefree attitude

My request is in assigned to an officer for more than 3 months. No response from them. No use of raising a complaint through an app, if it is not going to be attended. Iam uninstalling

No use in complaining the problem, no one look into the problem, without solving the problem they Will put as resolved..

ದೂರನ್ನು ಸ್ವೀಕರಿಸದಷ್ಟು ವೇಗವಾಗಿ ಪರಿಹಾರ ವೇಗವಾಗಿ ಇಲ್ಲ...ದೂರಿನ ಸ್ಥಿತಿ ಗತಿಗಳ ಬಗ್ಗೆ ನಾವೇ ಸಹಾಯವಾಣಿಯನ್ನು ಸಂಪರ್ಕಿಸಬೇಕು. ಸ್ವ ಇಚ್ಛೆಯಿಂದ ಯಾವುದೇ ಅಧಿಕಾರಿಯಾಗಲಿ ನಮನು ಸಂಪರ್ಕಿಸುವುದಿಲ್ಲ.ಸರ್ಕಾರಿ ಕೆಲಸ ದೇವರ ಕೆಲಸ..ದೇವರ ಬಳಿ ವರ ಬೇಡಲು ಪೂಜಾರಿಯೊಬ್ಬ ಬೇಕೇ ಬೇಕು

Waste App. No one responds to your complaints.