SMART Service Desk
Free App
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About SMART Service Desk
SMART Suite Mobile Apps, provides an interface to SMART Service Desk (see www.smartservicedesk.com). - ITSM and SMART CRM Desk solution (see www.smartcrmdesk.com).
It supports following features:
* Dashboards
* All essential Service Desk Operations for employees, customers and support agents: displaying, creating, responding, leaving notes, providing resolutions and closing tickets.
* Managers can make approvals of service requests.
* Integrates with SMART Workflow Engine, for ticket escalations.
Note:
Application by default points to SMART Service Desk - Test Servers.
You can change the URL settings. to your own server, after you log on to App, by changing the settings.
Test users are:
Username: employee
Password: 123456
Username: support
Password: 123456
It supports following features:
* Dashboards
* All essential Service Desk Operations for employees, customers and support agents: displaying, creating, responding, leaving notes, providing resolutions and closing tickets.
* Managers can make approvals of service requests.
* Integrates with SMART Workflow Engine, for ticket escalations.
Note:
Application by default points to SMART Service Desk - Test Servers.
You can change the URL settings. to your own server, after you log on to App, by changing the settings.
Test users are:
Username: employee
Password: 123456
Username: support
Password: 123456
All Application Badges
Free
downl.
downl.
Android
3.0+
3.0+
Android app
App History & Updates
What's Changed
HelpDesk, CRM, SMART Help Desk, SMART CRM Desk, ITIL, ITIL V3, ISO 20000, Incident Management, Service Request Management, Survey Management, Knowledge Management
HelpDesk, CRM, SMART Help Desk, SMART CRM Desk, ITIL, ITIL V3, ISO 20000, Incident Management, Service Request Management, Survey Management, Knowledge Management
Version update SMART Service Desk was updated to version 1.3
More downloads SMART Service Desk reached 500 - 1 000 downloads
Version update SMART Service Desk was updated to version 1.2
Version update SMART Service Desk was updated to version 1.1
What are users saying about SMART Service Desk
M
by M####:
by M####:
Good Job. It helps our technicians solve tickets on field. Managers can make approval while traveling.
M
by M####:
by M####:
Helpful !
by M####:
Very nice user friendly app love it :-)