iDesk Agent

As a Helpdesk agent registered through iDesk Web Administration, you will be responsible for the customer problem ticket according to customer project, your location, responsibility and helpdesk level.

With iDesk Mobile, you can monitor the problem ticket assigned to you (MyTicket) so that you can solve the problem or create different ticket status. iDesk allows viewing of ticket status either still opened, answered, overdue or closed. You can view further details of the open ticket by clicking on the problem ticket number.

Your timely response using the Idesk mobile will create tremendous customer satisfaction and at the same time improve your business service level agreement with the customer, hence ensuring customer loyalty and repeat business.

Features:
1) Available on Android phone or tablet
2) iDesk mobile works with iDesk Administrator with valid customer contract
3) Secure access through email address loginID and password
4) Quick snapshot of assigned problem ticket (MyTicket), open, answered, overdue and closed
5) List of assigned ticket numbers and summary description shown immediately
6) Update ticket status upon problem resolution
7) Assign ticket to another helpdesk agent or groups
8) Management helpdesk view based on authority level
9) Realtime synchronization with iDesk administrator

Visit http://idesk.awanheitech.com/ to learn more.