IBM Technical Support
Free AppAbout IBM Technical Support
The IBM Technical Support mobile app lets you quickly and easily access key technical support content and functions for all your IBM software and hardware products.
You can use the app to:
- Expedite troubleshooting by searching for, viewing, and bookmarking technical support content like technotes, APARs, documentation, and Redbooks.
- View and update your software and hardware Service Request tickets whenever and wherever you need to.
- Play support videos from IBM technical support channels on YouTube.
- Find answers by exploring Q&A sites such as dW Answers and Stack Overflow.
- Monitor and manage your IBM systems that call home using the problem, heartbeat, inventory, and other information in the Call Home dashboard.
- Discover the best fixes for your system and email the fix orders using the Fix Level Recommendation Tool.
- Look up warranty information for hardware systems by scanning the bar code or entering the Machine Type/Serial Number.
- View Customer Support Plans for your products.
- Contact IBM, with location services assistance and tap-to-call.
Use the IBM Technical Support mobile app for quick, effective product technical support assistance from IBM.
You can use the app to:
- Expedite troubleshooting by searching for, viewing, and bookmarking technical support content like technotes, APARs, documentation, and Redbooks.
- View and update your software and hardware Service Request tickets whenever and wherever you need to.
- Play support videos from IBM technical support channels on YouTube.
- Find answers by exploring Q&A sites such as dW Answers and Stack Overflow.
- Monitor and manage your IBM systems that call home using the problem, heartbeat, inventory, and other information in the Call Home dashboard.
- Discover the best fixes for your system and email the fix orders using the Fix Level Recommendation Tool.
- Look up warranty information for hardware systems by scanning the bar code or entering the Machine Type/Serial Number.
- View Customer Support Plans for your products.
- Contact IBM, with location services assistance and tap-to-call.
Use the IBM Technical Support mobile app for quick, effective product technical support assistance from IBM.
All Application Badges
Free
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Android
4.0+
4.0+
Android app
App History & Updates
What's Changed
This release improves search results for support content and how they are displayed. It also simplifies the sign in process, removing the need to sign in if you recently used the app.
This release improves search results for support content and how they are displayed. It also simplifies the sign in process, removing the need to sign in if you recently used the app.
Version update IBM Technical Support was updated to version 3.3.0
Version update IBM Technical Support was updated to version 3.1.0
More downloads IBM Technical Support reached 10 000 - 50 000 downloads
Version update IBM Technical Support was updated to version 2.1.2
What are users saying about IBM Technical Support
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Why is having an IBM support id mandatory in the app for information that is available for free on IBM's support website???
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"Loads" to a blank white screen.
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App does not load.
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Always opening blank page
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App crashing all the time. How did this beta product ever get released in the first place???
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I have a ibmid many years. In that apps I can't to register. Samsung Galaxy 6. Os 6.0.1
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I tried to use it, but it got stuck all the time. Need alot of improvement.
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Kept crashing. Literally unuseable. I unistalled it.
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First, to access PMRs all this app does is link to then open the SR web page in a built-in browser. I was hoping for a more native experience. I had to enter my IBM ID and sign in twice - once for the app then immediately again for the SR tool. Single sign on?? I use a larger font size on my Galaxy S6 and the SR pages were useless: in portrait I couldn't even see the PMR number. In landscape I could see the PMR number but not the abstract. Can't even scroll to the right. Useless app for me.
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very disappointed to see such a crap from IBM. sorry guys
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Sorry IBM, broken links every where.
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Useful app. Thanks. Are there any APIs available for customers to pull PMR data?
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Useless app
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Thanks ppl
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Nice app
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Useful app
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Works fine on my mobile , Note 2
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There was some useful information in here. I was able to use it for several minutes before the app completely locked-up ... wouldn't exit and wouldn't do anything. After I turn my phone off and back on, I'll be uninstalling it.
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The app works fine with kitkat.
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Needs serious improvements. Terrible UI and controls.
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My "registered" IBM is not an e-mail address and I can't access my support requests because the app will only accept e-mail addresses.
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The ap does not work on my phone. Phone : Samsung Galaxy Note4 OS: Lolipop
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Annoying navigation and surprisingly sparse content. Totally useless app
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Can even login worth my ibm id
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Screen scrapping rubbish
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Helpful but buggy. Painful bug #1: when I enter support request, it gets entered as gov't. request, even thought it is not and I have not checked that box. This delays support as it bounces from desk to desk in IBM. Painful bug #2: crashes if you scroll up on the right side of the screen in the problem report screen.