Communication Skills-2015

This communications skills app covered in this course will increase your ability to exercise choice and control for every type of conversation, influence without authority and improve quality of relationships and productivity.

Goals for Specific Communications — define your goals and then the most effective methods of delivery.

The Communication Process — understand the process.

Foundation Tools — for setting the stage for successful communications, one on one and with groups
Barriers to Effective Communications — identify and develop methods to break down those barriers
Communication Skills — learn how to combine the four key elements and the five basic skills to communicate with impact
Influencing Techniques — expand on communication skills, using techniques and strategies to influence others behaviors and develop more collaborative working relationships.

· Understanding how communications work
· Gaining active listening and responding skills
· Seeing things from other points of view
· Managing your assumption more effectively
· Understanding your own strengths
· How others may see you
· Looking at body language
· Increasing confidence
· Difficult people or situations