HSBC Business Mobile

The app as of 7th September is still poor. Why do i need to create a NEW 'access code' through the website so I can log in and STILL have to provide my full password every time? App looks poor and is slow too. HSBC: please stop making users jump through your hoops. Get some users in, find out what they want and then jump through THEIR hoops.

After a recent update, clicking the side menu makes it appear and disappear. The only way of getting to it is to press the back button after it has "bounced" open and closed. Edit: 10 months later and still doing it. Way more 1* reviews than any other rating. An embarrassment.

It works like a web browser in an app, and it is awful to use. It is actually a better experience to use the website in desktop mode in a web browser on a smartphone than it is to use this app. Needs a thorough UX review - it's just terrible, not unlike hsbc internet banking. Now the app has ads too (who came up with that idea?). FFS.

HSBC if you read these, which im sure you don't, your online 'services' apps, functionality and usability are unbelievably embarrassing for such a huge money grabbing organisation. I'm not going to just complain. It's the very reason I'm moving my personal and business banking elsewhere.

This is supposed to be an app to be used for business but you can only see the last few days of transactions. Useless! We need to be able to see at least the last 4-5 week's worth.

For the first time Ive actually managed to make this thing work. Hence the 2* rating - but only just. This really is poor considering the size of the bank. Surely HSBC could have done something like the simple Barclays Mobile App. which is vastly better.

Shockingly poor UI The menu is almost impossible to access now. Tap the menu icon and the menu briefly scrolls open to then close again before you can even read it. The menu itself, when you have the fortune to be able to access it, is poorly laid out. Not obvious where you are or how to get where you want to be. Can't just exit the app by repeatedly tapping back. Old school banks undervaluing good software development. Software is your business nowadays guys. You can't fight it. Get with the plan before someone else makes you irrelevant.

A global bank of HSBC's standing should be thoroughly ashamed of this terrible "app". Why not integrate business and personal mobile banking via your present personal banking app? Whilst that one is not the best app in the world by any stretch of the imagination, it is light years ahead of this one! If you want some tips, have a look at Barclays' mobile banking app!

I don't have an issue with using the secure key fob, I like the extra security but the app in itself is still pretty basic. Only thing I use it for is transferring funds to existing beneficiaries when I'm not near a pc. Definitely could do better

Never been the best but it did at least function, now however it just freezes randomly. Delivering updates via itself is not good, and as for naming it Business as opposed to HSBC Business, well that is just amateur. Sort it out HSBC, it is important enough to people like me who actually work mobile that I will take my business elsewhere.

Such a bad app where do I begin. Lack of features, extremely laggy and unresponsive UI. Exactly what an app shouldn't be. Come on for a global financial institution pay some bloody money and make a good app, can't even says it's only the business banking app, the normal one is just as bad. Will soon be switching business account to another bank.

At last! A much better layout with improved login and general functionality. However, the account balance doesn't indicate if it's positive or negative. Just what currency... A minus sign or the use of "CR" and "DR" would be very helpful.

This app seems like it was coded within a few days using a coder that done it as a learning project. Constantly crashes, the menu is inaccessible and what's worse, is it's very insecure!!!! Was any testing done on this app before being released to the public?

It can take 3 or 4 attempts to login the majority of the time. You can't access the side menu as it disappears before you can make a selection. Only good point is being able to have a quick look at recent transactions but that said, this is the worst banking app I have ever used. Please HSBC, there is no excuse for this!

To basic for such a big bank. Take a look at what the other banks can do. For example look back over statements not just the last 6 entries, one swipe look at your regular bills, standing orders and direct debits. Only use this app because I have to, am looking at changing banks to get more functional use

Poor app, especially for business users. Slow and clunky, menu doesn't stay open long enough to even see what the options are (it keeps snapping back).. Still need security device to login, despite the description saying otherwise. With all the profits you make, hire a proper developer and build a usable app.

I am afraid it is just horrible. You can use it to check your balance on the hop if you can be bothered but that is about all it is a good for. Does HSBC have a Digital Marketing Department? Maybe the picture of the cranes at the start means under construction!

Convoluted nonsense that doesn't even work. Honestly, a small handful of tech grads could design HSBC's online banking system better than they have. Hopeless....

Start off with login, I use a secure password generator so I've got no idea what my password is. I have to keep copying and pasting it. Why it needs this as well as letters from a second password seems overkill. Especially when other banks get you to use a 5 digit number, or even better setup fingerprint. Once logged in its going through pointless screens to get to the account. The menu button seems overly sensitive, keeps popping the menu out and straight back in. Just a horrible experience.

This app is a waste. It tell you your balance , shows the last handful of transactions ie (three) and we'll that's pretty much it. Welcome to hsbc banking. Honestly, all the money hsbc have and they reward us with this. That's what they think of their customers.

As many other people have mentioned, this app is buggy, out of date and totally user unfriendly. HSBC clearly do not care about their customers, otherwise these long-standing issues would have been fixed by now.

Because my account username was saved automatically in the previous app. Their changes now mean I can't access my account as I've forgotten my niche username for the previous app

You can't logout or do anything other than check your balance on a Galaxy S7 thanks to not being able to get to menu as instantly disappears. It hasn't changed in years and a company this size should hang their heads in shame.

Just useless from start to finish. I know HSBC like to joke that they're 'the world's local bank' (then do nothing to back that up) but this is beyond a joke. There is simply no option to make an international payment (or do anything other than view non-GBP accounts). HSBC seem to live in some antiquated, non-globalised world, and I sincerely hope that once much better app-based startups like Revolut get up to speed they put them out of business.

This app is very basic and a nightmare to use. It shows very limited information and it's awful to log into. The Lloyds app is much better.

Just switched from iOS and this version is really annoying me. I can't access the menu as it keeps returning me to the account view. HSBC, we are all in business, I couldn't get away with providing a service luke this to my customers, why is it acceptable for you to?

The app is now hidden on my phone although Google Play, My Apps says it is installed. Pretty basic but it gets some simple things done. Must try harder.

Bit tricky figuring out how to login for the first time....but once you figure that out......this app is far better than the previous version. Message to HSBC.....keep development going and keep up the good work.

Name of app once installed is just 'Business' so does not appear in my list of apps next to the app for my personal account. Needs to show transactions going further back than 'recent', whatever that is.

Guys why are there two separate apps for personal and business? Madness. Barclay's mobile app is much easier to use, it only needs a five digit pin to login (unlike yours, username, password AND random parts of a security code) and links business and personal accounts. You can set up a new payee on it as well. Go have a look then come back and rewrite yours! EDIT And it logs you out of the browser if you login on the mobile app. Why???????? I might just move my business account to Barclay's at this rate.

Totally pointless. I cannot understand how this has a rating as high at 2.7. I use several banking apps this by far the worst of the lot. Surely HSBC could have done something like the simple Barclays Mobile App. Guess it's back to that bloody gizmo thing.....

I've gone to the trouble of resetting my security details on the web, but the mobile app won't work. It's forever "buffering" after entering the username. I'm sure it's bad, terrible, obsolete coding and unwillingness to test it in the real world on real devices. Absolutely useless piece of garbage. Bah... Uninstalling. Oh, don't bother yourself, go on the full fat website with your browser.

This app used to work great on my experia z2 tablet, since the update I can't log on, reports error try again repeatedly

Very basic app I would've expected if we were still on Android 2.x. This doesn't have any of the same features as what I thought it would have such as the ability to look at all transactions, replacement of the stupid physical key etc. It needs so much work that the dev lead should just pack up and leave to let someone more savvy take their place. A total joke from a bank this big.

Poor UX and UI. Unable to see statements beyond the last 30 days... Very limited functionality in general. App name in the App drawer is 'Business' rather than 'HSBC Business' which is a mystery. You are one of the biggest banks in the world and you cannot do better? This is why I'm moving my business account.

Log in once you can see your balance. Then 1 minute later onwards i am no longer a recognised user. Cant login whatsoever. Reinstalled and has exact same problem.

same comments as I made for the personal bank app. Slow, jerky scrolling due to very low frame rate! Also, why am I typing this review twice? Why two apps for personal and business?

App just freezes on picture, cannot log in. I suppose HSBC is only a small company with meagre resourcrs, entirely understandable

The latest update resulted in frozen screens, navigation not working, inability to look at finances across accounts. What's going on over there? It's a basic app without the basics

If took far too long, but it works fine. All I ever need to do on the go is in my phone.