眼見為憑[測試版]

1。撥打各縣市政府的 1999 專線，跟客服人員報告那裡出了什麼事情。

2。對政治事務及網路工具較為熟捻的公民，他們可以找到該事務相對應的陳情信箱，將意見透過網站或是電子信箱告知承辦單位。

3。依賴地方事務的實際參與者：村里長及民意代表，由他們主動發現或轉述選民問題，並監督承辦單位的處理過程。

這三種方法會面臨幾個問題：

一、只有言語，位置很難傳遞:

諸如馬路坑洞、河道有浮木阻塞、土石崩落影響交通、堤防破損…等，一般人實在難以報告它的確實位置。我們可透過一段從電話錄音稿來了解這個問題：

- 客服人員：『您好，很高興為您服務。』
- 提報人：『小姐你好，我這邊是埔里鎮水頭路○○-○號，我發現在這條路上的一根電線桿，被路倒枯木壓到電線，我害怕電線壓久了會斷，請協助解決這個問題。』
- 客服人員：『先生，怎麼稱呼?』
- 提報人：『我姓何。』
- 客服人員：『何先生，您好，請告訴我詳細位置。』
- 提報人：『請從水頭路○○-○○號向○○-○○號方向行走，注意右手邊會看到一個檳樃園，再往前經過一段約 25 公尺的空地後的第二個檳樃園，數過去的第三根電線桿，就能看到被壓到的電線了。』
- 客服人員：『了解。謝謝您的來電，我們將儘快派員處理。』

以上是我節錄的對話內容，已略過了很多重複確認的語句，這一個通報問題，通常不花個十來分鐘完成是很難的。因為要 說清楚位置 在很多時候是件困難的事，但有了 GPS 座標，這就很簡單了。

二、沒有畫面，事實很難傳遞:

用電話、 Email 傳遞問題，除了有被惡作劇的機會，還不容易確認問題的大小。以土石崩落影響交通為案例，承辦人員如果是以口頭、信件、紙本被通知，那他除了親見走訪一趟外，他如何知道施工廠商要派出多少機具來清除? 又或者承辦單位已與施工廠商簽定開口合約，此時預估施工機具數量的責任也是要落到施工廠商身上，若有相片輔助，即可減少一趟『確認問題大小』的路程。

三、解決公所人力不足、預算不足的問題:

從『市民報馬仔 APP 網站』的一句警語『 本系統僅供花蓮市轄區使用，其他鄉鎮請勿報修 』來看，這麼好的 APP 只有花蓮市有，難道其他鄉鎮市區都不需要處理 路燈不亮、馬路不平、路牌錯置、反射鏡汙損、水溝蓋被偷 的問題嗎? 不可能 。他們之所以強調的原因，除了地方權責劃分的考量外，他們的資訊人員也沒資源可以把系統開放給全國其他鄉鎮市區使用。若由敝系統承擔資訊系統的建置、開發來加速資訊的傳遞，可以讓公所及其他承辦單位專職事務處理， 解決公所人力不足、預算不足的問題 。

四、解決管道散落各處的問題:

不同地方發生的事務雖可藉助各縣市的 1999 專線處理，但如果使用的是方法二及方法三的話，不同的地方得找不同的網站、村里長、民代處理，這會減損提報的效率，況且方法一也有部份縣市( 新竹縣、彰化縣、嘉義縣、屏東縣、澎湖縣 )未提供。試想一個場景： 我在雨天過後，從臺中市走中橫到花蓮太魯閣，成為第一個看到土石崩落的用路人，但我是個臺中人，這個提報我該是向臺中市、南投縣、花蓮縣那個縣市的 1999 專線提報呢? 如果我使用『眼見為憑 APP 』提報的話，那麼依位置及問題類型，請求票系統可直接將本問題提報給『 公路總局第四區養護工程處 』，加快事務被處理的時間。

1. Call the county government's 1999 line, with customer service report, what happened there.

2. Internet tool for political affairs and more Familiarize citizens, they can find the transaction corresponding petition mailbox, the views to the Undertaker through the website or e-mail.

3. Dependent on local affairs of the actual participants: the village chief and representatives from their voter initiative to find or paraphrased questions and supervise the process of Sponsor.

These three methods will be faced with several problems:

First, the only speech, location is difficult to pass:

Such as road potholes, there is driftwood river blockage, earth caving affect traffic, embankments damaged ... so most people it is difficult to report its exact location. We can, through a period from the telephone transcript to understand this issue:

- Customer service: "Hello, I am glad to serve you. "
- Mention journalists: "Miss Hello, my side is Puli Head Road ○○ - ○ No, I found this road a telephone pole, was way down the dead trees down to the wire, the pressure for a long time I was afraid of the wire will break, please help to solve this problem. "
- Customer service: "Sir, how to call?"
- Mention journalists: "My name is Ho. "
- Customer service: "Ho, Hello, please tell me in detail the location. "
- Mention journalists: "from the head of the road ○○ - ○○ number to ○○ - ○○ No. walking direction, the right-hand side will see a note Penang 樃 park, then move after a period of about 25 meters in open space The second Penang Lang Park, several past third wire rod, you can see the wires are pressed into. "
- Customer service: "understanding. Thank you for your call, we will send as soon as possible. "

These are excerpts from the conversation I had skipped a lot of duplicate confirmation statement that a notification issue, usually do not spend ten minutes to complete is very difficult. Because in many cases make it clear that the position is a difficult task, but with the GPS coordinates, which is very simple.

Second, there is no picture, the fact that it is difficult to pass:

By telephone, Email delivery issues, in addition to the opportunity to be mischievous, yet easy to confirm the size of the problem. With earth and rock avalanche affect traffic as the case, if the contractor personnel orally, letters, paper is informed that he made a trip to visit my own eyes, he knew how much construction firms to send equipment to clear? Or has the Undertaker construction firm signed a contract opening, then estimate the number of construction equipment is the responsibility of the construction firms to fall into the body, where a photograph assistance, you can reduce the trip, "the confirmation of the size of the" away.

Third, to solve the hall manpower, insufficient budget problems:

Warnings from the sentence, "The Citizen website APP messenger" of "the system for use in Hualien City area, other towns do not repair 'point of view, such a good APP only Hualien City, other towns do not need to deal with the urban street light is not lit, uneven road, signs misplaced, mirrors defaced, stolen drain cover problem? impossible. They stressed that the reason why, in addition to local considerations of responsibilities outside of their IT staff resources nor the system can be open to other towns nationwide urban use. If the system is borne by the spacious build information systems, developed to accelerate the transfer of information, you can make a full-time organizer hall and other transaction processing, solve hall manpower, insufficient budget problems.

Fourth, to solve the problem of scattered around the pipeline:

Although the transaction in different locations can be regulated by counties 1999 Line deal, but if you use the second method and the method of three words, different places have to find a different site, the village chief, the people on behalf of the deal, which will detract from the escalation of efficiency, Moreover, the method is also part of a county (Hsinchu County, Changhua County, Chiayi County, Pingtung County, Penghu) was not provided. Imagine a scene: I after the rain, in the cross walk from Taichung to Hualien Taroko, became the first to see the avalanche of earth and rock with passers-by, but I'm a man of Taichung, this escalation is to me the Taichung City, Nantou County, Hualien County, the county's 1999 report Line mention it? If I use the "seeing is believing APP" escalation, then depending on the location and the type of problem, request ticket system can be directly reported to raise this issue, "the fourth Highway Administration District maintenance engineering at the "speed up the time the transaction is processed.