About LiveTime
LiveTime is an Enterprise Service Management, Service Desk and Help Desk solution built around ITIL best practices. This application provides mobile access to on-premise LiveTime solution provided by Ivanti.
Manage all service requests, incidents, problems, changes and deployments remotely. Communicate directly with customers and monitor SLA achievement and CMDB changes from any Android device. Improve customer service and provide visibility across the entire organization and process alignment with the business.
Features
- Service Metrics Dashboard
- Geolocation mapping of customers
- GPS tracking of Field Technicians
- Request management
- Customer direct dial
- Supports custom filters
- Review the complete history of each request
- Add notes and time to any request
- Request, Incident, Problem, Change and Release Management
- Knowledge Management
- Configuration Management
Requirements
- LiveTime 7.0 or later on-premise, accessible using public IP Address or FQDN.
by M####:
Would love to be able to use the app on my phone. When setting it up though, the Domain just gives me the option of "N/A". This app works fine on my co-workers iPhone's and my iPad. We have to manually type the Domain. For some reason the android app search's for the domain and doesn't give an option to manually input it.