Intalink Herts Bus M-Tickets

Don't buy annual tickets on this app. The ticket is tied to your phone and if your phone breaks then you lose the money. I've just lost £280 because my phone broke and I can't transfer the ticket to the new one.

So timetable says 8.03 im here for bus, then tracker says 8.13 then changes to 8.33!!!! 3rd day where had to wait 40 mins for bus!

They have fixed a few issues

Doesn't allow refunds.

A weekly can be used as much as you want in Hertfordshire. A weekly is cheaper. This makes you pay for single journeys only to set destinations. The app is riddled with bugs.

Laggy. UI looks good but doesn't work. The old website didn't render well on mobile, but worked.

I use this app to purchase a monthly ticket as it's £10 cheaper than a physical ticket. I assume it's because they want people using the app. However, when I scan the ticket at the machine on the bus it doesn't always work or it can take over 10 seconds to scan. Sometimes the machine says it's invalid no matter how many times I scan it. The worst part is when I need to show the ticket quickly and the app hangs when I open it. After a while it sometimes says it can't connect to the server.

Another update, another new front-end and it's actually starting to get more usable than it has ever been. Still a long way to go, but you can now check real time running easier and favourite stops, and mobile ticketing seems more reliable. I'd actually start to recommend this app now!

The bus stop tracking map used to be so useful to me on a Samsung galaxy s4 mini. But now upgraded to a Sony Xperia z4 compact I cannot click on the map bus stop in order to see the times. This is both on the app and the Internet site version. Please fix! I miss my bus so often now as is often early..

It's a good app until I had to buy a new phone which is a windows one. Please make a compatible app for windows or any other type phone ASAP.

Absolutely rubbish now no live times for nearly a week Stevenage bus station not showing for months only shoeing five buses per stops what's point if that if I'm waiting for a bus at a busy bus stop my bus may be running late but I don't see it late till few minutes before its due whereas if I saw it twenty minutes before due I could just not go to bus stop till expected time in real time

Can't get basic timetable information anymore and the bus company serving my area does not accept e tickets.

Sullivan buses are the only route I take. The sooner it comes in the better.

I can never make payment for my tickets using this app on a galaxy s5. My card works perfectly fine but with this app it always fails. Reinstalling the app isn't ideal every month!!!

Just doesn't work

why did it come with Waltham cross bus station it's only come with Rail station this app is really not good enough update it as not been update in ages

Terrible for tracking buses. Don't know about ticketing function.

Can't see it shows live departures

They have fixed a few issues

Useless - Unusable.

The pricing structure is baffling. Most would expect point to point journeys not carnets of single tickets that are in some cases more expensive than the cost of a rtn journey. Would use if improved

I don't want to use the entire St Albans Uno network. I just want a return ticket to the main street. You need better options.

Does hardly anything well at all, and lost my bought tickets... complete waste of time.

A weekly can be used as much as you want in Hertfordshire. A weekly is cheaper. This makes you pay for single journeys only to set destinations. The app is riddled with bugs.

Very Convenient! Great not having to worry about having the correct change in order to travel!

NEEDS to be more customer / user friendly

Its not working or buses are not there. If you want to download the route can show you only part.

When would be able to get the 797 tickets available. Plus maybe look at the greenline apps tracking system. Although not perfect its very handy.

Mostly works. Though would be more usable if it had a way to delete expired m-tickets.

Quite possibly the worst app you can imagine. Once you finally manage to get "your stop" to load (which you then save as a favourite which disappears the next time you use it), you invariably are faced with bus data as accurate as a Daily Mail headline. Buses shown as due suddenly disappear into the Hertfordshire ether. It would be quicker to walk home than wait for this app to provide any useful information.

Good Improvements

The app is as poor as the actual bus service. All I used it for was checking how late the bus waa running, now that functionality seems to have been 'improved' to the point it no longer works.

You're making it more impossible to buy explorers on the bus and it's not on your app. Half the intalink operators are not on your app either. Waste of time downloading it really.

Update now requires registration, which is only needed to buy tickets. Previously, the maps and departures didn't work well - now they have been removed and the app just opens a webpage, which renders really badly on a mobile device and can only be viewed in landscape. Further testing and development is required. Other travel apps can be good - why not this one?

Clearly never tested, takes ages to navigate and load bus times, which are invariably inaccurate.

Laggy. UI looks good but doesn't work. The old website didn't render well on mobile, but worked.

Everyone else who has moaned about the November update have said everything I could. This app just gets worse and worse...

I check the status of the bus I want to catch by looking at the stop 5 minutes away and at the stop 1 minute away and find that the bus is showing to have left the stop BEFORE it has left the previous bus stop. VERY CONFUSING WASTE OF MONEY, TIME AND SPACE. Have made various contacts with Intalink but no solution. In my area the bus drivers on 242 appear to operate a different timetable to the published one and operate the route hap hazardly. DO NOT BUY. Edited. ... since the upgrade its crap

This app is awful DO NOT buy ticket with it, one update to my phone lost all my tickets and worse they didnt know who i should speak to to fix it Nice work guys, I always come to expect great standards!

Even though the app was previously just embedding the mobile version of the web page it at least let me save favourite stops to quickly navigate the departures and if I recall correctly did that without requiring a user account. Now that it is purely a half baked (at least store tickets in the cloud and enable nfc) ticket purchasing app it has no useful function to me. Please make a native app with at least the functionality the site used to have.