GroundLink Car & Limo Service

Great service. Not cheap but 100% reliable. App is well done and works well.

I cannot in good conscience recommend this service without some warnings for new users. Our driver was fine: prompt once he arrived and very professional. This review is about some sneaky wording that can increase fees after you've already paid. First off, do NOT use the recommended pickup time listed on either app or website. The courtesy wait time Groundlink gives you is RIGHT AFTER YOUR PLANE ARRIVES AT THE TERMINAL. If your luggage takes a moment to arrive--something out of your control--it still cuts into this grace period and you're charged hefty wait fees of $1/minute after already footing Groundlink's more expensive price tag. Our flight arrived earlier than anticipated, and Groundlink updated driver arrival times to accommodate, although I didn't get those messages until we were able to get off the plane ten minutes later. The only reason I knew was due to my driver calling me minutes after we left the gate that he was circling around, waiting for us. Great, except we have luggage to pickup. Now, the wording in the text Groundlink sends to you is to contact your driver after you've picked up your luggage. It then says you have a 30 minute grace period. Doesn't that sound like you have 30 minutes after picking up your luggage? Instead, we waited another fifteen minutes before our luggage made it onto the carousel, feeling stressed over the fact that we couldn't do anything but hurry and wait while being charged extra for no fault of our own. Even after rushing out of the airport and calling our driver simultaneously, it took another three or four minutes (still being charged $1/minute, mind) before our driver came around to pick us up I was charged an extra $17 on top of my original payment for all this stress. Certainly NOT what I need after a cross-country red eye flight. In other words, if you insist on using Groundlink, choose your own pickup time based on your estimate of how long any checked luggage or exiting/getting your bearings/bathroom breaks might take, and be willing to wait for your car instead of using Groundlink's recommendations. Of course, given the type of clientele that Groundlink typically serves, perhaps this isn't usually considered a problem at all. For any middle class newcomers, though, reconsider.

Easy-to-use and very convenient.

Great Service!

Easy to use

Always on time. One time all the streets were blocked off and my driver called and told me where to meet him. I walked a few blocks, but he got me home. I was very grateful. When I need a car service I call you.

While the service worked well for a scheduled pickup at our home, in both reservations I made for airport pickups we faced problems. Basically, the app does not properly prompt and require a flight number to complete an airport pickup reservation. The result is waiting for the driver to come find you...or you having to find the driver. Our flight was 20 minutes early, but our driver was 40 minutes away...so we cancelled (at a $100+ fee) and took a nearby UBER. Any delays after landing = big "wait fees."

Love the updates all along the way. Really appreciate the piece of mind your ride is being monitored.

I have enjoyed every ride booked! Love the app for ease of planning. Great service!

The app has worked well for me and the service is great!!!

I would like to use your service if you allow to pay by cash.

I hear tht it is a awesome company

Highly recommended!

Exceptional Drivers and Service

Great cars, great drivers, great app.

Nice on time ride

Every time I try to do anything with a reservation, it will not connect to the servers.

Our driver rerouted to get us when we got off the ship almost 2 hours earlier than expected. Well dressed, superior vehicle, would use them again.

Way more professional than uber, 100% reliable, super streamlined app - the best!!

I have used Goundlink many times and have found them excellent, always on time and get you to your destination on time as well. Drivers very knowledgeable and helpful with tips on where to go and interesting places to visit. I find the mobile app very useful.

The best app on market way better than uber,lyft,get etc.

Efficient... 1st time... I'm hooked!

GroundLink is the best car service ever!

Top notch service. I highly recommend this company!

Fast and Easy

Quiet and pleasant rides

Stops unexpectedly

Driver was on time for both trips with a new vehicle.

I am more than satisfied but the words to express my thanks are not forthcoming. Thank You

Great!

Super convenient and all the drivers I've used have been great! Would be nice if you could request a specific driver through the app, but that's literally my only negative-ish feedback.

I would give it 5 stars except for the constant badgering to rate the app. When you are trying to find your car, the last thing you want is to be pestered to rate an app - I am only doing this to make the request go away

Love this car service. Great drivers and clean cars

On time.... is there service 4 times this last month

Great service. Worth the price

Driver arrived early, loaded all bags and was very pleasant. Even gave me option of going via toll tunnel or toll-free bridge

First company that's always on-time (early, actually) AND has predictable pricing. They can definitely be counted on.

Super professional, and always on time. Expensive with added fees, but worth it

Great pampered ride

Great driver