Google Support Services

Google Support Services Free App

Rated 3.86/5 (2,079) —  Free Android application by Google LLC

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About Google Support Services

The Google Support Services (GSS) app allows you to share your Android device screen with a Google customer support agent for a personalized support experience. With GSS on your device, the agent can invite you to share your screen, and guide you with on-screen annotations making it faster and easier to resolve your issue. While sharing your screen, the agent will not be able to control your device, but will be able see your screen to help explain their instructions. You can completely stop or pause sharing your screen at any time.

This app comes pre-installed on Pixel devices, and Nexus devices with Android 7.1.1 or higher; it can be installed on most devices with Android 5.0 or higher. This app cannot be started by itself and is used only when a Google customer support agent sends an invite to the user to share their screen.

How to Download / Install

Download and install Google Support Services version on your Android device!
Downloaded 1+ times, content rating: Everyone
Android package: com.google.android.apps.helprtc, download Google Support Services.apk

All Application Badges

Free
downl.
Android
5.0+
Bug
buster
For everyone
Android app

App History & Updates

What's Changed
- Share your screen with Google customer support on most devices with Android 5.0 and higher versions.
- Bug fixes.
More downloads  Google Support Services reached 1 - 5 downloads

What are users saying about Google Support Services

K70%
by K####:

Being that Google offers this service for free, and and then can help you figure out how to do something, or fix software issues for you, or if they spot a bug in Google software they can report it so Google programmers can fix it... I'd say great job Google. Very helpful!

K70%
by K####:

Unlike a couple reviews say Google will never just start chatting with you. You have to initiate the support session. Once you do you get out in a quick moving line and you can use your phone for other things from start to finish because while in Support there is always a notification to go back right away. They can even reconnect with you immediately after a reboot. It's a great service that can fix common software issues but they aren't magic. They can't edit system files or anything like that so sometimes a factory reset is still in order as is a trip to the carrier store where you bought it but overall the service is helpful, fast and super convenient. Highly recommend it.

F70%
by F####:

Big Question. How to contact google agent here in India. You guys made this application but give us way to contact them. Gets no replys of email. Just links to the problem. Strange.

K70%
by K####:

Hi if we clear the catched data more times the phone will become slow and lagging please update to fix this issue ....... It's my suggestion and please tell the importants of catch memory to the users...

K70%
by K####:

I have this app yet cannot find it anywhere on page and there is no widget for it. So I go to Google support services myself with the question of how can someone email me using a Gmail address which only Gmail and that person know how to reply back to one another are on and yet is a address that Gmail tells me it is invalid when I try to directly reply to it.? Google support services tells me to pay $5 down and then $23 all total to answer my question. That is the online response from them that I get when I ask my Google assistant how to contact them. But as far as the app goes, I cannot find it on my phone.

V70%
by V####:

Excellent service and a great move from Google to increase the goodwill of Android OS in terms of customer service where tech reviews often highlight it as a negative side of Android compared to Apple iOS.

K70%
by K####:

It what allowed my chat tech Andrew to fix my issues. Will use it again. If I need to

K70%
by K####:

I think this app is awesome!! You receive one on one instructions by patient agents who solve your problem with quick fixes!

K70%
by K####:

20171002-Mo., …714-Fr., …620-Tu., …: up'd — do not recall using this. Now, Net Neutrality (day 7/12) faces fascist globalism — hm….

Q70%
by Q####:

Giving this one a fail on behalf of Google support in general.

K70%
by K####:

I not know about using google support services

H70%
by H####:

How to use it in Taiwan ????????? Pixel is made by HTC, and there's no online support for the users here?

K70%
by K####:

When I first installed the app it installed and was on my phone but the next day it was nowhere to be found I've tried uninstalling and reinstalling but does not show up on my phone

X70%
by X####:

Google never responded to my queries,

K70%
by K####:

I don't know how it works or not

K70%
by K####:

This app very nice this app my solve problems

K70%
by K####:

How the app opens first tell us And how to use it Put it in the description of the app

K70%
by K####:

I want to accesse my google account in my mobile Devace to suport my google play

K70%
by K####:

How to contact to get support ?

K70%
by K####:

Ok but how to open this.

K70%
by K####:

Still new at this.

K70%
by K####:

Had 2 use twice, so far so good.

T70%
by T####:

Definitively would be useful if needed in Pixel C.

Y70%
by Y####:

it doesnot work in comio c1

P70%
by P####:

hoe to use it?

K70%
by K####:

How it works?

T70%
by T####:

How does it work does it support in india ?

D70%
by D####:

Warst app

X70%
by X####:

Love it! Thank you Google :)

K70%
by K####:

Bloat

K70%
by K####:

I feel supported

K70%
by K####:

bloatware

K70%
by K####:

Love Google

M70%
by M####:

Good connection

Q70%
by Q####:

Brilliant

K70%
by K####:

Nice

K70%
by K####:

Good

K70%
by K####:

Useful

U70%
by U####:

The level of innovation produced by Google has dropped sharply since they put Sundar money-grubber Pichai in charge. If your products don't create a new paradigm, then force the paradigm on your loyal customers, right Sundar? Nexus owners have all received a big middle finger from Google with the release of the Pixel phones.

U70%
by U####:

Nexus users need to running Android version 7.1.1 for Google Support Services to be working. The update is rolling out as of Dec 5, 2016, but if you can't wait, you can adb sideload it to your device. These services needed to be integrated into the system image apart of the system settings, so just an update from the play store wasn't enough to fully enable, thus the need for Android system update. I can confirm this is working on my Nexus 6p running Android 7.1.1


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Rating Distribution

RATING
3.95
2,079 users

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