Go Metro LACMTA Official App

This app doesn't live up to the standards you would expect from the 3rd largest public tranportation agency in the US, which serves 1.3 million riders a day, and has a yearly budget of $5billion. It's really below the standards Angelinos should expect, considering the number of tech companies based in LA. The most impressive feature is the "Arrivals" feature that tells you how soon busses will be arriving at locations near you, but there's no interactive route map, so if you're new to town, you have no idea where these buses are going. Other than the Arrivals, this app just aggregates info found elsewhere on the web, pdf route maps and schedules, and links to other transit agencies. Part of Metro's problem is that public transport in Los Angeles is not centralized, and creating agreements between all agencies is problematic. A constitutional admendment need to be passed allowing for the centralization of all greater Los Angeles and Orange County transit authorities under one agency. If they can just combine the Arrivals feature with an interactive route map of all agencies, this app would be a winner.

The map needs improvements cannot tell between departure and arrivals.

This new version is so inaccurate. Hate it. Bring back the old version.

So now, the second release of the new version in just two weeks, and it fixes the bizarre "zoom in" feature that provides no benefit, but now it defaults to scheduled arrival times whenever the actual time is off by a few minutes. In other words, it's just a different user interface to Google Transit's arrival time estimates. Why, if LACMTA has raw data from NextBus would it rely on Google's estimates that are not as accurate? Who is in charge of this project in LACMTA Marketing?! Please focus on the needs of your riders to have accurate arrival times, not on some poorly defined need of a non transit rider to issue a new app update.

The latest update completely erased anything good in this app. Now it's confusing to find the next bus, or tell when it comes. Heaven help anyone who doesn't know their proper bus...

This new version is very inaccurate with the arrival times. Google maps seems more reliable. New format makes it very confusing to understand what station you're looking at. Previous version before 4.0 was better.

Near as I can tell, the app used to rely on GPS trackers on the buses to get accurate arrival estimates. Now it just uses a static schedule, which is wrong most of the time. As for why they changed it, who knows? About half of the buses weren't showing up on the estimate in the old app, possibly because the GPS was broken on them, so maybe they changed it because it made Metro look bad to check the app and see only 3 buses listed all more than an hour away. I can't say this is any better, as I've waited for more than an hour with several estimated arrivals flying by with no bus. The latest update brought back the old interface but left the wholly inaccurate arrival estimates. For example, I've been waiting for over half an hour just now, with two estimated arrivals within that window, which didn't come.

It is inaccurate with bus time arrivals which is the most important thing when your on your way to work. It used to have real time arrivals disappointed in this update.

Is there a trip planner in this app? If there is I can't find it (and the two - why two? - on the web sites are both unusable on phones). Good idea, poor execution, esp., in UX: navigation and other layout is non-standard but not in any way that demonstrates any improvement over common layout conventions. Case in point: last night I was hoping to take a bus-train combo from downtown to Hollywood, but the app couldn't help and the various web resources all provided different recommended routes and even different time estimates where routes were the same. I gave up and drove - the exact opposite outcome this app could be facilitating. Add the promised trip planner, bring in a UX specialist, and this can become a critical piece of LA's transportation infrastructure. Without a redesign, it's not a good use of budget.

I don't like the updated version. Hard to understand. I liked the way it was before. It was easier to understand. I would like to have it back like it was.

The times are not accurate as before the update. It is so confusing, still no good

At a glance it seems they fixed my issues with the app.

This app is useless. The arrival times are NEVER accurate... NEVER

It doesn't work it dosent tell u the right time

Tells incorrect minutes for bus arrivals.

Thank you kindly. It's working again.

Completely inaccurate in which rail stop to exit.

Times are waaaaay off. Please fix as I rely on this app daily.

never depend on the arrival time of the bus or train.

Wouldn't even open and crashes at initial screen

Deplorable ????

I've never, EVER written a review on an app I've used but I just have to for this new updates version of Gometro. It's absolutely confusing, complicated and very slow. This update was not necessary whatsoever. If the next update doesn't make it more simplistic to locate the nearest gold line (seriously, it can't even locate the one on union station), I will be uninstalling.

What the heck are you guys doing??? I could at least use the app even though it would crash every other time... But now??? You guys wrecked all function of this app. Guess I'm using Google Maps from now on. Fix this app NOW. Revert to previous setup and fix the stupid bugs instead of changing the interface to this dysfunctional POS it is now.

The rest of the customers are right. The previous version at least had accurate times of arrival. This update was unnecessary. It serves no purpose other than telling you how to get to where you want to go at the scheduled times, if the bus is delayed or ahead of schedule you will never know. I hope they put it back the way it was.

App sucks! Click in the bus stop and out gives the times for all the bus stops around. Makes it harder to know which is your stop especially when bus numbers ate combined. Example look for the 38 bus going to USC at the Grand/Washington Blue Line Station.

Before the update the app was starts foward as it should be and I could at least get a good estimate as to when my bus was arriving even if the app did crash a lot. However, after this latest update, everything has become very confusing and I can't tell when by bus is going to arrive.

The upgrade has completely destroyed this app. Has made me late every single time I've used it. he only reason I have it 2 stars is because once it's up and running out is the most accurate way to get arrival times for all LA forms of public transportation. It takes a long time to open. The search is slow and not use friendly at all. Only works about half the time.

The latest update no longer allows you to see bus stops, nor does it show next arrivals for any transit line. Basically, all useful functions have disappeared. Do not update if you have it, do not download if you need it until this issue is resolved.

App was way better before update. Cannot see single bus lines but instead see multiple lines, and some are not even "near" you; would have to walk one or two blocks to get to it. Revert to previous version or give us the option to do it

What a terrible "upgrade". You ruined what used to be a very intuitive app that I have lived by to navigate the city by bus for years. This is a nightmare bring back the old one

The latest version (late 2017) doesn't allow you to select a specific stop by itself. Selecting a stop, gives you ALL the buses coming to ALL the nearby stops. And the descriptions are not clear enough to know which stop or direction the information is for. The times it shows are inaccurate, they don't seem to be for either direction of the bus routes.

The new update is terrible. Doesn't have the right destination of the bus. Very confusing. The timing is wrong to say the least. Now I have to use Google maps and hope that is accurate.

The old version of this app was 100 times better. It is no longer route/stop specific. Also, it's arrival times are no longer accurate. If it can't tell me when my bus is arriving, what's the point?

The previous version of the app had way more functionality with a simplistic design. The new layout of the app totally confuses me over and over again. Also it tends to crash. More importantly you can't even refresh the current times you're looking at which is a well missed function from the previous. Oh and when you click one stop to check its times all other nearby stops appear. I personally think that is an annoying feature. I only want the times for the stop I'm looking for not others nearby that can confuse my route.

This app went from marginal to downright non-functional with it's latest update. The times do not refresh for stops. Information is confusing. It's literally unusable. I'll be searching for another app.

Please do something about the app. I don't even think it's supposed to be working the way you guys thought it would work. Cuz it's hella confusing.

Confusing. Horrible. Forget about catching a late night bus, app shows no arrival times at all, even as bus rolls on by the stop. Do yourself a favor, uninstall. There are better apps.

It's confusing and when I click at a stop no arrival times show up. I don't know where else I'm supposed to find it. The OLD VERSION was simple and always worked

The Update is trash!!! What were y'all thinking over there. The bus app has me late. You guys just lost a client. I'mma start using Next bus. Simple, easy, and accurate! Sincerely Disappointed

the very first time i used it worked like a charm. now i input my location and then where i want to go and it says "Error" "Not found", and when i go to the previous menu it starts up all crazy and this is every time. from anywhere. im on wifi and then im disconected and it does the same thing. i know its not my phone because i just got a new one. thats why i installed this app because it was so good but now i just dont know what happend?? please fix this and i will give it the 5 stars. thanks.