Connect! - Tech Support
Free App
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About Connect! - Tech Support
Connect is simply the best way to get help with the technology at your business – both remotely and onsite. From point-of-sale to WiFi, software to hardware, we’ve got you covered.
With Connect, you can get support from all your technology providers in one place and you have the flexibility to choose exactly how you want to receive it, including:
INSTANT TEXT CHAT: Chat directly with each of your technology providers to get quick answers and resolve simple issues on your own time.
LIVE VIDEO CHAT: Immediately video chat with an experienced technician to troubleshoot and resolve your technology issues in real time. It’s like having a technician in your store, but faster and at a fraction of the cost.
LOCAL TECHNICIAN DISPATCHING: Connect members have access to Boomtown's nationwide network of local, certified technicians who will come directly to your location and solve your issues in person.
DETAILED SUPPORT TICKETS: Stay informed with real-time updates of your active support tickets and review in-depth details of your service history.
Ditch the sticky note of 800#'s and never sit on hold again – Connect is simply a better support experience.
Get Connect today and join the support revolution!
Lastly, for the best support experience, Connect utilizes your location.
With Connect, you can get support from all your technology providers in one place and you have the flexibility to choose exactly how you want to receive it, including:
INSTANT TEXT CHAT: Chat directly with each of your technology providers to get quick answers and resolve simple issues on your own time.
LIVE VIDEO CHAT: Immediately video chat with an experienced technician to troubleshoot and resolve your technology issues in real time. It’s like having a technician in your store, but faster and at a fraction of the cost.
LOCAL TECHNICIAN DISPATCHING: Connect members have access to Boomtown's nationwide network of local, certified technicians who will come directly to your location and solve your issues in person.
DETAILED SUPPORT TICKETS: Stay informed with real-time updates of your active support tickets and review in-depth details of your service history.
Ditch the sticky note of 800#'s and never sit on hold again – Connect is simply a better support experience.
Get Connect today and join the support revolution!
Lastly, for the best support experience, Connect utilizes your location.
All Application Badges
Free
downl.
downl.
Android
4.4+
4.4+
Bug
buster
buster
Android app
App History & Updates
What's Changed
- in-chat buttons w/emoticons
- video snapshot
- fix notifications in user/profile/save
- video chat notification improvement
- incoming video calls
- audio output toggle
- cancel ticket improvements
- Android Oreo support
- improvements and bugfixes
- in-chat buttons w/emoticons
- video snapshot
- fix notifications in user/profile/save
- video chat notification improvement
- incoming video calls
- audio output toggle
- cancel ticket improvements
- Android Oreo support
- improvements and bugfixes
Version update Connect! - Tech Support was updated to version 3.3.0
Version update Connect! - Tech Support was updated to version 3.0.1
Name changed Name changed! Boomtown Tech Support now is known as Connect! - Tech Support.
What are users saying about Connect! - Tech Support
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by R####:
by R####:
Horrible service. Doesn't work like they hope it would. Always had video issues, hearing issues, and they never resolved my problem. Sounds like they are all in the same room talking over each other. Avoid this service if you can.
S
by S####:
by S####:
Can't create an account, interface is scaled horribly
T
by T####:
by T####:
Very friendly support staff and resolved my issue in minutes
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by E####:
by E####:
A great way to receive support for your business in the face of an increasingly complex technology environment. Love the quick chat response and option to help diagnose issues over video and reach all your technology providers.
T
by T####:
by T####:
Connect is a great new upgrade
I
by I####:
by I####:
Appears to be a chat forum locale, but I'm way too busy with work to actually wait around for the assistance that never came. Swing and a miss.
C
by C####:
by C####:
It starts services (almost all apps do) but this actually notifies you and after it does makes your phone really slow.
C
by C####:
by C####:
This company will not pay you if for your real time if it takes longer then what they think it should. Even though they never even see the sight and know noth7ng about the location. Beware
V
by V####:
by V####:
Worked great for wife's store! Solved the problem with her network in 15 minutes using this app!
C
by C####:
by C####:
Uber for tech support! Great concept.
C
by C####:
by C####:
Absolutely Fantastic Tech support when and where you need it.
V
by V####:
by V####:
Couldn't be easier: swipe, tap, and you are in a live video chat with a technician.
C
by C####:
by C####:
Great app get customer service!
C
by C####:
by C####:
I don't know how any modern small business could live without this
C
by C####:
by C####:
Great experience.
S
by S####:
by S####:
Great app
C
by C####:
by C####:
Horrible service. Doesn't work like they hope it would. Always had video issues, hearing issues, and they never resolved my problem. Sounds like they are all in the same room talking over each other. Avoid this service if you can.
by R####:
This company sucks. They scheduled a training time for me on a holiday weekend, then at the 11th hour left a message saying they were cancelling because I already had training (I hadn't) instead of owning their mistake and apologizing. Couldn't even get the app to function. Blank white screen :/. Asshats.