Getaround - Instant Car Rental

It worked well. Had to move apartments so I rented a minivan. I took like 50 photos before and after to show all scratches, dings, etc and the mileage after reading some horror stories on here. Overall it went great. The minivan worked well, I moved my things, filled the gas, and drove it back. Only complaints are the "young driver" fee (I get it, but it's not like I'm going racing in a minivan) and the photo upload fails like 1/2 the time. Would use it again.

The app works well for the car rental aspect. However, my car inspection submission has failed for my last 2 trips (app used to crash on inspection submission, so kudos on the band-aid fix, I guess?). And I don't get notified of the failure until after I have already returned the car. I know Getaround has claimed to fix issues surrounding inspection submissions on certain devices, but I am running the latest version on a Pixel XL and still seeing these failures. Unless Getaround is willing to assume liability for vehicle damage and empty gas tanks, this is a pretty glaring issue to have. I really like the proce and convenience of this service, but the higher price of other similar services is worth the peace of mind that Getaround fails to give me.

A solid alternative to established car rentals, with stable prices at peak holidays.

love the figure that this app lets you rent out your car by hour and integrates lock/unlock/tracking features in the app

Affordable and easy to use.

It sucks

Works really well!

Very interesting.

The app isn't bad, but they've spent over two days doing their "approval" process and keep sending the same automated email over and over even though they've been sent the requested info numerous times. Beyond frustrated and sticking to zip car from here on out.

It has lots of bugs which never seem to get fixed. Reliance on a touch screen as your car key when it's raining becomes a problem. The back-end infrastructure supporting location based services, i.e. locating the car so it can be unlocked, is spotty at best. Lots of potential but to much friction.

Man, I really love the idea to rent cars from others. And in practice, it can work well! But boy does their interface SUCK! it's incredibly difficult to navigate, hard to search, and impossible to filter results. I can't sort listings at all, not by distance or price. It's the basic stuff that cripple the ability to find a car I want to rent. However, once it works and I slog through it, I've had better experiences

I have most up to date app version. Overall I've had great experiences with getaround over the past two years. On recent trips over the past couple months I keep getting any error that my inspection couldn't be submitted. Clicking on the notification just takes me to the app with no additional info about the error.

Update April 2017 PLEASE FIX THE INSPECTION PHOTO UPLOAD. It fails most of the time. I've been using this for 9 months in Chicago and it's very reliable, convenient, affordable, and the customer service is great.

Please be careful using this service! There is no way to view in the app how much they are/have charged to your account! They can charge you in fees without advanced notice, and from my experience the fees are not always correct, story below. I was charged in error 127 miles x 5$ for going over the milage allotment(227 miles in 12 hours in San Francisco they claimed...). I called support and they said to email instead and they would look into it although they did not see any errors. Called the owner of the car and he confirmed they had charged me in error and reached out to getaround to dispute the charge. A day later I called in again to dispute the charge and again was told I was wrong. Eventually they seceded and saw that I was correct but the support person that took the owners call was on vacation so they did not get it communicated. Meanwhile there is no way to track their charges outside of looking at my bank account.

Likely most recent update but the app continues to ask me for account verification when I book a trip. My ID is still in place and it says I don't have Internet access when I do try to upload it again through the prompt. I've tried on 4G and Wi-Fi, hoping it's not a phishing scam that infiltrated the app with the last update.

Owner claimed a falsehood. No one ever clarified anything with me. The scanning face did not work as it should after submitting all required documents the app failed to upload encrypted documents.

My first rental was just as I expected. There were no issues or problems. I'll rent again as needed. I love the idea of getting any type of type of car that I desire at anytime that I want.

Works great. App is super smooth and I love having access to the exact kind of car I need for my errand or adventure. I've used it dozens of times with no issues.

The new app shuts down as I try to book the car. The previous one would shut down when I tried to upload photos. Please get it together Getaround!

Grear app yea i had issues with it at first but once thats over with its smooth sailing guys. Just pay attention to the details in the car the app dose ask you any damages, etc. So answer the question and take that minute while the car warms up to check the car take pictures.

When I was trying to enter location, I got the pop up - "You have exceeded the daily quota for this API" . Wasn't able to proceed.So uninstalled.

I rent my car through Getaround and I love the service. But I have had to redownload this app multiple times because it won't connect to my car.

As an ex-Facebook-user, I'm trying to determine if there's any way to log in again. Great app and business otherwise.

Couple rented my car to have sex. Now have to clean jizz from back seat.

Great app and great oportunity to ride a desired car. Had no problems with it and had an amazing experience

The date picker seems to be buggy. Can't select today at 12pm for some reason

Use it way more than I expected

Not as cheap as a car rental for anything but errands. But HELLA convenient is you're on a tight SKEDGE.. or no SKEDGE at all.

Works out great. Right in the hood

You guys suck, app sucks everything get around sycks

Improve the performance of app. Your brand new search is not working at all.

It worked flawlessly. All info I needed I found in the app. Kudos to the designers and developers.

LOVE IT!!!

Be advised. If you're involved in a collision and not at fault, Getaround's feckless, lazy insurer will drop the ball, concede that you're liable, and charge you $1,000. Even legacy car rental companies offer supplemental collision insurance, but Getaround does not. Probably because they want to screw you with hidden insurance costs even in cases where you're not at fault. Frankly it reeks of collusion by Getaround's insurer. Why would they fight to absolve you of liability when they hide a $1,000 insurance fee in their ToS?

I'm a happy customer of Getaround and the app works as intended

I've used Getaround several times. They hit you with hidden fees without any due process or investigation. The car I picked up was smelly and poorly maintained - but to make things worse Getaround hit me with a $250 smoking fee when I don't even smoke. Suggest you use Zipcar, or Lyft/Uber, or Silvercar instead

I miss city car share A LOT! Why can i only login with Facebook all of a sudden? Also I can't unlock any card from the app I have to do that from the website . But the website does not have a map you can only enter an address which does not seem to work correctly. Shouldn't this be easier? Takes far to long to get anything done. What I the point of showing cars that are 1000 miles away I ask? Yet I can't see a map through the site on a browser on my phone?

I'm a car lover and a gear head(car enthusiast) over the last several years I have rented regularly from Getaround. In the crowded San Francisco city environment I have regularly been able to rent an incredible quality and variety of vehicles. Iv'e rented, Porsche BMW Mercedes Range Rover Tesla I drive manual, and was amazed to find the variety and quality of vehicles available. I have had several issues with the cars that I have rented over the years, as you might facilitating the rental of other peoples used cars. I have always found Getaround support accessible and communicative. You've earned my respect and business as a renter and I'm happy that you've managed to earn the trust of so many car owners. This is an absolutely incredible app and I love having it in the universe.

A lot of these reviews are about the service not the app. I've been renting my car for six months so I can say the app is mostly good. The ux is poor as the options are haphazardly thrown into a sidebar making nav difficult but what you need is there. The service is good but requires more work than you'd think as a provider. Most renters are great but need some coaching. Getaround helps when people don't fill up which is often I've found. Communication should happen in app but doesn't. Feels very beta but they're building something necessary.

I rented three cars at once, and after the rental period, getaround banned my account because i allowed other people beside myself to drive the cars. If they dont want me doing that, why does the app allow me to rent 3 cars at once?