Backup Assistant Optimus Zone

I upgraded from my s5 galaxy to a droid turbo. They cleaned out my old phone on trade in but I lost all my contacts from my backup assistant. Beyond upset. I use my phone for work and have no contacts to access people. Absolutely disgusted. This app doesn't work just like everyone else says.

I just switched back to Motorola with the z force after being apple since the iPhone 4. Love the phone droid has come a long way since I left. This app doesn't work have installed and uninstalled 5 times I have full wifi and 4g connections hit accept on the first screen won't go at all and blames the connection!!!! Can't believe how many people have left the same one star reviews and Verizon hasn't addressed the issue. Cmon Verizon

I got an LG V10, and had previously uploaded my contacts on this stupid app. Well, this app doesn't work on LG V10s I guess, because both me and a friend never get past the first page! It always says there's a network connection error. The guy at Verizon recommended this app. I *really* wish he hadn't.

I just upgraded to a Samsung S7 and this app doesn't connect to the server. Same problem that everyone else is having. Useless. It worked for my iPhone 4, but now I can't transfer my contacts. Thanks Verizon. Excellent quality control. Go pat yourselves on the back and give the execs bonuses.

I'm assuming Verizon did this on purpose so that we can use there new cloud app. Well the stupid cloud app didn't transfer all my contacts.

Says no network connection while both on WiFi and 4g. Just upgraded and an now missing most of my contacts

It does not work!!! "Backup Assistant Plus has lost network connection" I'm sitting on top of the flippin' cell tower!

Gives me same message as everyone, no connection even though I have strong Wi-Fi. Lost my contacts, great job Verizon.

I haven't been able to use it. Since first installed, I only get connection errors. (4G and WiFi)

I upgraded to Droid Turbo and it won't restore my contacts......says "Can't connect to Network" VERIZON DO SOMETHING!!!!

This used to make switching phones so easy. Now it says there's no connection when there is for all other apps. Disappointing.

Its a broken app. Just constantly says it lost network connection. Good job Verizon, can't even manage your own apps.........

Thanks for the royal screw job, lost all my client contacts! You really put me in a terrible position. Definitely lost points with me recommending your service to others.

Won't even load just says retrying connection

Does not work with droid moto z force, all numbers gone, thanks a lot! Piece of crap!!!

It does not work!! It won't connect and won't allow me to get my contacts on my new phone!

I don't actually *hate* this app -- I'd very much like to try it but when I tap Accept it keeps telling me it can't connect even tho my phone's connected to wi-fi.

I open the app, click "Agree" to the terms of service, it attempts to connect to the network and fails every time. I have no way to restore my contacts. If there is a fix or work around it would be much appreciated. Thank you.

Doesn't work anymore. Really Verizon? You can't afford a functional app? If anyone is trying to import contacts, just export them from there old phone and beam, email or Bluetooth the file to the new one.

I got an LG V10, and had previously uploaded my contacts on this stupid app. Well, this app doesn't work on LG V10s I guess, because both me and a friend never get past the first page! It always says there's a network connection error. The guy at Verizon recommended this app. I *really* wish he hadn't.

I have the same issue as almost everyone on here but I see no technical information from Verizon or what they plan to do about this. Anyone know how to get my contacts from Backup Plus to a Samsung S6?

All 300 or more contacts just lost, gone, disappeared. Verizon has been no help. How many times do I have to "retry my connection"

I just got a new phone and it won't let me get back my contacts..connection error. How the heck can I get my contacts back

I made the mistake of letting most of my contacts stay on Verizon's back up instead of Google now I only have 20 contacts instead of around 200 thanks a lot

Worked with RAZR Max HD, but crashes with Nexus 6 every time I try to start it. I don't think this has been updated in 3 years.

What the hell?? Like how am I supposed to access my old contacts if I don't even have access to back up assistant!? This is ridiculous

Can't even open it to get to my contacts. Says it can't connect to network. Ended up entering all my contacts manually faster than messing with this thing. Waste of time.

This app is a joke. It just proves how verizon never holds to its word. I lost all of my contacts and the app that I constantly backup to and hope to rely on fails when I need it most. You guys need to clean up your act. You are the biggest joke of a company that advertises and markets it's customer appreciation. Thanks for nothing.

Have a Note 4 and it will not sync to server and therefore is a useless app. I am used to Verizon backing up my contacts daily

I have tried several times installed and uninstalled and reinstalled this app,but it keeps saying lost connection. This is not true, I have 4G service around the clock. I cannot get my 526 clients in my contacts from my old phone to this new Droid Turbo 2 ..Please fix this App ASAP!!

Unable to sync contacts from my old phone because it says the app is unable to connect to the network. Have tried over WiFi and 4G lte network. Please fix this app!

It will not back up. It continues to say that it has lost network connection, when I clearly have a good network connection.

It fails at open with a can't connect error. Please fix this Verizon

I'm so glad I backed up my contacts through Google on my old phone before switching. Had I depended on Verizon for those, I would have lost all my contacts.

Samsung galaxy note 4, it will install fine but never does connect to the network.

I have a good number of contacts in backup assistant and it won't connect to the network. What's going on?

Stuck with a all my contacts on a windows phone - trying to move over to a droid. This is the only app that both platforms share. Works great on windows. Fail on droid.

This app actually just makes me rage. When it is trying to back up and you leave a wifi it notifies you over and over and over that back up was canceled. It inturupts other apps, stops you from typing and is a huge irritant. It has happened 5 times while I've been typing this. Honestly it's horrible. Uninstalling it.

Saves all my contacts on my old iPhone 4 but won't load them onto my new Android. Come-on Verizon, make an app that works!

I've been trying over a year to get my contacts through this app always network failed message. Don't even bother downloading it!