NetHelpDesk for Android
Free App
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About NetHelpDesk for Android
Welcome to the NetHelpDesk smartphone App for Android Users, free to download and use with your main (latest stable) version of NetHelpDesk, and compliment all the great functionality you get in the main program.
Features of the app include:
- Access tickets assigned to you
- Access tickets unassigned
- Access Customer, Site and User details
- Add Expenses incurred in tickets, or ad hoc, Amount, Date Incurred
- Record Journeys travel in tickets, or ad hoc, Odometer, Vehicle registration
- Account for time spent in days not incurred against ticket actions
- View Timesheet by Today, Week, specific day or All
- Check data sent to main database, and times
- Capture Customer and Technician signature against tickets and/or individual action notes
- E-mail or Call your end user straight from the app
- Take photographs at 60% of original size, and upload to server
- View Assets assigned to ticket
- View Asset details, including all customised fields captured in main database
and much more...
NetHelpDesk is one of the world's leading Help Desk Software solutions, for MSPs, Education and Internal Departments. NetHelpDesk listens to its Customer base, and responds to a dense and ever-changing marketplace, providing an extensive, full-featured, rich application, at a competitive price.
Features of the app include:
- Access tickets assigned to you
- Access tickets unassigned
- Access Customer, Site and User details
- Add Expenses incurred in tickets, or ad hoc, Amount, Date Incurred
- Record Journeys travel in tickets, or ad hoc, Odometer, Vehicle registration
- Account for time spent in days not incurred against ticket actions
- View Timesheet by Today, Week, specific day or All
- Check data sent to main database, and times
- Capture Customer and Technician signature against tickets and/or individual action notes
- E-mail or Call your end user straight from the app
- Take photographs at 60% of original size, and upload to server
- View Assets assigned to ticket
- View Asset details, including all customised fields captured in main database
and much more...
NetHelpDesk is one of the world's leading Help Desk Software solutions, for MSPs, Education and Internal Departments. NetHelpDesk listens to its Customer base, and responds to a dense and ever-changing marketplace, providing an extensive, full-featured, rich application, at a competitive price.
All Application Badges
Free
downl.
downl.
Android
4.1+
4.1+
Bug
buster
buster
Android app
App History & Updates
What's Changed
++PLEASE NOTE: Customers should be using at least version 10.59.31 for the mobile app to work properly++
- Can now view attachments on tickets (if using version at least 11.22.01)
- Asset/Site data now loaded dynamically reducing initial/refresh load times
- Check In/Check Out feature added to track time on site
- Improvements made to refreshing of data
- Multiple minor bug fixes and improvements
++PLEASE NOTE: Customers should be using at least version 10.59.31 for the mobile app to work properly++
- Can now view attachments on tickets (if using version at least 11.22.01)
- Asset/Site data now loaded dynamically reducing initial/refresh load times
- Check In/Check Out feature added to track time on site
- Improvements made to refreshing of data
- Multiple minor bug fixes and improvements
Version update NetHelpDesk for Android was updated to version 4.12.1
Version update NetHelpDesk for Android was updated to version 4.1.8
Version update NetHelpDesk for Android was updated to version 4.0.6
More downloads NetHelpDesk for Android reached 1 000 - 5 000 downloads
What are users saying about NetHelpDesk for Android
F
by F####:
by F####:
Was great until last update, now can't view anymore details about the customers or get to the option of getting them to sign on the phone
C
by C####:
by C####:
Uninstalled it 4 times now and just crashes on login. Useless.
N
by N####:
by N####:
Well worth trying the latest update. Run your help desk on the go, even grabbing some coffee.
N
by N####:
by N####:
Tickets don't sync correctly and can't view asset lists the company have created
N
by N####:
by N####:
they sorted out my main problem I had with them.
E
by E####:
by E####:
Uninstalled it 4 times now and just crashes on login. Useless.
B
by B####:
by B####:
good system and great support
L
by L####:
by L####:
Makes my life just a little easier, who doesn't want that?
Q
by Q####:
by Q####:
I'm using the app on both platforms, android and apple. Sofar I could only rely on the app on the iPad for certain things. The app seems to be fine now. However the app on my android device was my back up. And now I can't even get synced. I tried running it several times and also re-entering my user details by to no avail. I must also say the new gui is very good and I like the fact that I can now rotate my screen. Please do have look at that syncing problem.
A
by A####:
by A####:
Version 3.0.1 is both great and not so... Syncing is sometimes a pain as it doesn't always sync everything and when it does it duplicates the tickets so I have 2 tickets that are exactly the same. I do liked thefact you can see your customers sites through the "sites" link. This is very handy, especially when your lost. Looks nice hopefully the small bugs get worked out especially the duplicate tickets. :)
K
by K####:
by K####:
Unable to open any tickets as the app crashes every time. Seen it work on ios though and would like to have it working on my experia L
K
by K####:
by K####:
After the recent update to v2.4 the App looks neat and works great on HTC One
A
by A####:
by A####:
good system and great support
B
by B####:
by B####:
they sorted out my main problem I had with them.
M
by M####:
by M####:
After the recent update to v2.4 the App looks neat and works great on HTC One
D
by D####:
by D####:
good system and great support
by X####:
Awsome thought into service desk operations