FordPass - Park, Drive, Guides

Bought a 2017 ford escape. And this application is the worst I have ever seen. Talked to several guides with no help. Told it been sent to a technician. On the 4 day and know nothing works. USELESS. Called on Thursday and poof no record of any transaction great customer service. 12 days later and the application still is not working properly. No one has contacted me either

I have a Samsung S7 edge. I downloaded the app, synced it to my new 2017 Explorer XLT and doesn't have the My Car settings to remote start my car and what not like I was told that it would. I have Sync Connect and remote start in the car so why won't it give me the option through this app like it's supposed to?

The app works very well with my 2017 escape. It does sometime miss starting up the vehicle but more often than not it works great!

Came with my 2017 lariat love this app. Was in Vegas and wanted to see if it would start my truck in bc canada. And guess what it did.

Latest update crashes when trying to open on my Nexus 6. I have been trying to use this app for several months with my 2016 Edge Sport with Sync but it consistently will not stay connected. On the rare occasion I get it to connect, I only see gas and mileage. I also have to manually tap the "Find New Apps" button every time I want to use it. Why? It automatically finds the "Glympse" app just fine, for example. I have texted the live help several times regarding these issues. Every time, their solution is to uninstall and reinstall the app. (Sorry guys, this is not a fix. Every time I want to us it?) The app is honestly about useless, only showing two pieces of information. (gas and mileage) Why not show other important information such as tire pressure, current mpg, etc.? I realize my car does not have the phone modem, but it does have Wi-Fi. It should be able to automatically download this info into the app every time I park it in the garage. * update as of 04/01/17: app is now usually found by the car but app has only updated gas and mileage one time, on 03/28/17 (the day I tried using it again after several months.)

Had 9 miles on the car and it says I need an oil change. I asked a guide about it and he congratulated me. What in application....

It never updates my mustang with current fuel or mileage unless I Uninstaller and reinstall.

This app is not working at all, tried on 2017 f150. Not give any signal to my truck.

useless without cell modem. Bluetooth features are not usable.

Force closes every time I try to open it.

Could be useful, have to many log in issues. Work at times.

Don't work, terrible

All updates wipe ID & password!!!

App was working great until today suddenly. The app for some reason logged me out on my phone and will not allow me to log back in. I have tried uninstalling and reinstalling the app, restarting my phone, tried logging in on both my wireless and mobile networks. Not sure if some servers are down not allowing me to login or what can be done to fix this. Any ideas?

It's a cool concept. I had wondered why I would want to start my car from my phone instead of the fob. Then I returned from a trip, arriving at the airport to find temps in the single digits. Used the app when I jumped into the parking shuttle and got into a nicely warmed 2017 Escape. Requested Enhancement 1. Please pass the VIN of my vehicle when following links that open in the browser (how to videos). Ford Pass already knows what it is, the user shouldn't have to enter it again.

I bought my F-150 two weeks ago and it has updated only three times in that period. I have to give 1 star because it just doesn't work. No update on fuel or miles, no idea if messages for the vehicle would even be there. Makes you not want to trust it for anything. So sad...been a Ford owner for life. I expect better from Ford.

Your kidding me, right? This app has not worked on either of my first Ford's. A 150 and an edge. Both 16's. Love the vehicles, but this app sucks. Completely worthless. Maybe those who updated this trash recently should get some instruction from OnStar. Theirs worked perfectly on my recently owned Cadillac Acadia. I know, talk to a guide. Just FIX THE APP!!!

I'll join the bandwagon. I too have had issues with this app. I have a 2017 Explorer I purchased in Jan. The dealer recommended I install. It worked spotty at first. I must have installed and reinstalled 3 or 4 times, reset the vehicle twice. This last time I reinstalled it doesn't communicate with the car. I give up with this app

App needs alot of work. Keeps having errors which require me to logout and reset my pin. This is really annoying. Fix the app, before rolling out new features. Update 3/16/17 - Pin errors still occuring. Its is a good app, when it works. But it still has a long way to go.

Like it mainly for the remote start, all the other stuff is fluff. Don't like it (HATE it actually) for constantly logging me out... bad enough, but just accept it and ask me to log back in, eh? Don't tell me something has gone wrong, that I should contact a "guide", who turns out to be useless in this case. And WHY do you send me WARNINGS about the braking system, just because I happened to engage the parking brake?

Seems like it could be good but every time I open the app it tells me my pin is wrong so I have to close and reopen the app then totally re-login with username and password and then have to type my pin not once but twice. What purpose could needing the pin twice be for? I understand if I were changing the pin but not entering. Once they can fix the constant re-login in it would be nice if they could replace the pin with using the fingerprint reader as week.

It does not update and I can not get it to sync the information into the app. Also it has maintenance on my vehicle that never even transpired on the date recorded. I was so hopeful only to be disappointed. This application needs a lot of work.

Update broke app yet again. Do they even bother to test before releasing? **** UPDATE: Got notification that 1.7 would fix issue, it does NOT still will not connect and give accurate fuel levels and current mileage. So still not functional. Even followed instructions to turn off Andriod auto. Still a fail!

UPDATE: 1.7 works but requiring me disable Android Auto is a deal breaker. I need this to work in or with Android Auto or I will just never use it. This app doesn't add as much value as Android Auto such that I would choose it over AA. ****************************************** I have sync 3 and remote start so I'm not sure if it has just not rolled out or what.

Great concept if it ever actually worked. I find myself having to continually log out and even reset my PIN because the app tells me there's some unspecified thing wrong.

The app frequently does not work. An error message pops up more often than not and I am then unable to use any of the features of the app. There is also no place that I can find to try signing out and then signing back in which makes it even more frusterating. When it works I love it, but that is so rare......

It is so annoying when I try to log in and for some reason I have to relog in! Why can't I just stay logged in. I'm so busy I can't keep track of all the log ins and passwords. When the app remembers me it's great. When it doesn't it's frustrating. Because everything I try is always wrong! I need to use this to pay my bill! So frustrating :(

Was better. Used to have better interaction with Pandora and Spotify. Works intermittent with those aps. Took me weeks to remove a reoccurring morning start. Just kept starting even after I deleted the reoccurring start. Items to consider adding...displaying if my car is unlocked or locked, GPS ap interaction, options for remote start such as turning on the heated seats.

March 29/17 Just got a notification of a "NEW ENHANCEMENTS" ... PERFECT! It was bad before when i had to turn my wifi off to get into the app but now i can't get into it at all!! Ugh! It just sits there attempting to connect. Very disappointing! 14/12/16 STILL NO IMPROVEMENT after 5 months. I bought the car with the promise of remote start in Winter. I live in Saskatchewan Canada and I'm very dissatisfied during these cold winter days. I am not happy at all when I have to go outside in - 30 Celsius temperatures and have to start my car. I'm wishing I would never have bought it at the moment.

There's not a lot of features available in Canada. I routinely get errors opening the app. Integration with other apps is pretty poor. About its most useful "feature" to me now is when it notifies me my car has entered deep sleep, so I know I'll have to jump start it in the morning, until Ford engineers figure out why the battery drains every night (like many others). Coming up on 4 months and counting...

Don't waste your time. Complete garbage. Can't even get me a account. Generates irrelavent error. Ford corporate needs to purge their software department, starting with the heads of the software division. If you are looking for a car company that make owners smart phones a intracate part of the their vehicle line up, look elsewhere, like GM, etc..

This app is pointless. Car app should be accessible as soon as app is synced with vehicle, but of course that is not the case. Makes me want to return the car for how unhelpful and pointless this app is configured for a extreme circumstance

Cannot even login. Tried my Ford Owner credentials and it didn't work. Got the error msg to contact a guide. Would love to login and use these features, so any help would be greatly appreciated.

My 2017 Ford F 150 3.5l eco-boost w/ 10 speed transmission has all the latest software and hardware but this app will only show me the damn fuel level with the % shown on the icon. This really irks me as they're hardly, if any carry-overs from the 2016 model. Engine is new this year, transmission and ALL ELECTRONICS, my dealer had to do a two hour update on their computers just to be able to read anything on my truck. And your THINK that having the newest, the app would show everything. It doesn't. Please address this.....

Today got error code 500. Previously got parking brake error. Dealer checked, nothing wrong. Normally guides can not answer my questions correctly.

Come on!!! The second time it has said the app will show kms till empty and it still doesn't :(, fyi 1.7 does not fix issue, and now an additional problem... About 25% of the time it forgets my login . I then have to log back in my account and and create a new pin each time . Please get the team creating this app to solve the many issues people are having.

Edit 3/12/17 the app seems to be broken again doesn't update fuel or milage was working on and off but has not worked for over a week now. I do like the concept of the app just wish it worked better.

Automatic start was just working every other day. Now the app crashes everyday. Hardly reliable. Ford should be embarrassed especially when this app is pushed in the with sales.

When it works, it is very handy to have the car heat up or cool down before I get into it. The main problem is that it will usually only work once before I have to log out, re-enter my user name and password, and set a PIN. This started spontaneously after working fine for a few months, so something changed (this is on a Nexus 6P with 7.1.x) I'm not expecting this to be resolved as only a few companies actually read these reviews and when I tried to go to customer support to get it resolved, they just said ¯_(ツ)_/¯

The most useless app I have ever had dont waste your time 4 apps to use with sync 3 music apps I already have sirius, am, fm, CD, they give nothing useful. Why cant I put my apps from my phone on it? Also ford does not update any service done on the vehicle. $50,000.00 for a truck and a $10.00 sync system nice!!!