First Utility
Free App
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About First Utility
First Utility is committed to lowering energy prices and helping customers to spend less on what they need and more on what they want.
The First Utility app provides a range of online features giving you the power to save your energy, therefore your money, on the go. It’s never been easier to manage your energy account and have control over your spending with these app features:
• Submit your meter readings and view your past readings
• View your monthly bills and payments to stay on top of your spending
• Keep an eye on your energy usage with straightforward usage graphs
• Get advice from our virtual assistant Ask First about your account
• Save your energy with energy saving tips
• Find your answers to frequently asked questions
• Choose the right payment method for you and manage your payments
• Top up the credit on your account using a credit or debit card
• Keep your account details up to date
• You only need to enter your login details once with the ‘Remember me’ function
• Keep track of the weather in your area so you can adjust your heating and save energy
• Get in touch with First Utility customer services
View app reviews and post your own First Utility review.
We’re always looking to improve our customers’ experience and value your feedback. If you have any problems with the application please check out the support section of the website at https://www.first-utility.com/help/My_Account or email mobile@first-utility.com and we’ll help you to get up and running. If you have any suggestions on how to improve the application, let us know how we can make it better for you.
Please note:
You can log in with your usual First Utility username, Account Number or email address and password.
About First Utility
First Utility is the UK’s fastest growing and largest independent energy provider, supplying gas and electricity to more than 800,000 customers throughout the UK.
We’re committed to treating customers fairly, using innovative technology and campaigning for industry change to help customers save energy and lower energy bills. Read First Utility reviews to find out more.
The First Utility app provides a range of online features giving you the power to save your energy, therefore your money, on the go. It’s never been easier to manage your energy account and have control over your spending with these app features:
• Submit your meter readings and view your past readings
• View your monthly bills and payments to stay on top of your spending
• Keep an eye on your energy usage with straightforward usage graphs
• Get advice from our virtual assistant Ask First about your account
• Save your energy with energy saving tips
• Find your answers to frequently asked questions
• Choose the right payment method for you and manage your payments
• Top up the credit on your account using a credit or debit card
• Keep your account details up to date
• You only need to enter your login details once with the ‘Remember me’ function
• Keep track of the weather in your area so you can adjust your heating and save energy
• Get in touch with First Utility customer services
View app reviews and post your own First Utility review.
We’re always looking to improve our customers’ experience and value your feedback. If you have any problems with the application please check out the support section of the website at https://www.first-utility.com/help/My_Account or email mobile@first-utility.com and we’ll help you to get up and running. If you have any suggestions on how to improve the application, let us know how we can make it better for you.
Please note:
You can log in with your usual First Utility username, Account Number or email address and password.
About First Utility
First Utility is the UK’s fastest growing and largest independent energy provider, supplying gas and electricity to more than 800,000 customers throughout the UK.
We’re committed to treating customers fairly, using innovative technology and campaigning for industry change to help customers save energy and lower energy bills. Read First Utility reviews to find out more.
All Application Badges
Good rating
Free
downl.
downl.
Android
4.2+
4.2+
Bug
buster
buster
Android app
App History & Updates
What's Changed
We’re always trying to improve your experience. A few updates to make the First Utility app even better.
• Performance enhancements and bug fixes
Thanks for using the First Utility app.
We’re always trying to improve your experience. A few updates to make the First Utility app even better.
• Performance enhancements and bug fixes
Thanks for using the First Utility app.
Version update First Utility was updated to version 2.14.4
More downloads First Utility reached 100 000 - 500 000 downloads
Name changed Name changed! first:utility now is known as First Utility.
Version update First Utility was updated to version 2.5.0
What are users saying about First Utility
F
by F####:
by F####:
Excellent app does what I need it too.
S
by S####:
by S####:
Great app. Easy to check account and usage
T
by T####:
by T####:
Works well. Good for submitting meter readings.
T
by T####:
by T####:
Quick and easy to submit meter readings.
T
by T####:
by T####:
Easy to use for submitting meter readings.
Q
by Q####:
by Q####:
Easy to use and love the torch option
T
by T####:
by T####:
Simple to use and to submit meter readings
G
by G####:
by G####:
Fairly straightforward logical app.
T
by T####:
by T####:
Easy to use. No Dramas at all.
M
by M####:
by M####:
Keeps crashing
T
by T####:
by T####:
Easy to use no problems.
T
by T####:
by T####:
Very good easy to use.
T
by T####:
by T####:
Very useful..... Does everything you want
T
by T####:
by T####:
Great app. Been using it a few years now. So simple to submit meter readings, check usage and review tariffs/upgrade. First utility would get 5 stars all the way home if they only had better ACCESS to customer service, the customer service is brilliant but not easy to access. The online help doesn't meet all customer needs. Sometimes you need to talk to a person and this shouldn't be so hard for the customer to get.
T
by T####:
by T####:
Good app. Energy usage history and easy submission of meter readings. Some other rubbish like energy saving advice but don't let the padding put you off.
T
by T####:
by T####:
We've been with first utility for nearly a year now and as yet have had no problems with them or this app.They email us once a month to remind us to send in our meter readings,which I do through this app.No more estimated bills,could not be easier. The app allows you to view your payments,tariffs and usage. It even shows you what the weather is up to.We are happy with first utility and will be staying with them for our energy needs.5* company 5* app
T
by T####:
by T####:
Too complicated. Try to use the contact us option and you will get an automated response based on key words in your question. This then tells you in most cases to ring them. To get a call back you have to email them and wait up to 48 hrs for a response. Can't adjust payment methods on it. Will not allow me to change preferences such as online account management. A poor app from a poor company. Have already start the switch process. Cannot wait to not have to deal with this appauling energy supplier and their useless customer service team.
S
by S####:
by S####:
Really useful to see usage over the past 6 months (possibly more but I've not used it for as long) Easy to submit meter readings and tips on improving energy efficiency etc
T
by T####:
by T####:
Simple to use and retains previous reading so you can check new one makes sense and just update digits you need to. Torch button to operate phone lamp is stroke of genius making meter reading in dark cupboards a doddle!
T
by T####:
by T####:
Awful- had never allowed me to input any meter readings
T
by T####:
by T####:
Absolute rubbish automated response.... can't even put in dual readings.
T
by T####:
by T####:
Its just a bit complicated when you need information
T
by T####:
by T####:
Very poor customer service from this company, they are cheap for a reason so pray you don't have to contact them about any issues.
T
by T####:
by T####:
November, December and January readings aren't on the app?? Put this on asap if your company is still trading!
F
by F####:
by F####:
Been using for 2 years now, never had a problem. Easy reading submission, and excellent energy usage info. Highly recommended
I
by I####:
by I####:
I'm very pleased with it so far,. every thing you need to no is in this app
T
by T####:
by T####:
Would have been 5 stars if it reminded when to submit readings. Otherwise really useful to keep up
C
by C####:
by C####:
Good for meter readings but text way to small. 2 years and still no increase or option to increase text size
C
by C####:
by C####:
Very good very useful once you get used to all it's functions
J
by J####:
by J####:
Very good app which simply does this essential things well
T
by T####:
by T####:
App is easy to use, account info always available and easy submit readings.
T
by T####:
by T####:
Very easy to submit readings, useful info on energy use, predicted use etc
T
by T####:
by T####:
Great app takes 1 minute to put my meter reading in.
T
by T####:
by T####:
Very useful. Contact us works well. Meter reading easy. Usage easy to understand.
T
by T####:
by T####:
Quite happy with everything good app for submitting meter readings
Q
by Q####:
by Q####:
Good app helping with getting meter readings submission easy
I
by I####:
by I####:
Easy and quick ! I may stay with FU just for this
T
by T####:
by T####:
Great app easy to submit readings and to use in general.
Z
by Z####:
by Z####:
Works well. Provides information - no complaints
by T####:
Does the. Job