Fetchr - Pickup & Delivery

This company has a very bad reputation. I had to get my credit card from my bank in Bahrain. They send me an SMS on my mobile but I couldn't get any way to contact them. The worst thing is they used my phone number from my data provided by my bank to promote their own service but not to deliver my card.. They annoyed me by placing prerecorded calls to my phone. Lately I was informed by my bank that the bank had ended their contract with Fitchr.. It is one of the worst delivery companies I had ever knew..

Delivery of my daughter's Baptism dress delayed for week and I struggled to find alternative for the event. Till date I am calling customer services daily but no action. Simple answer is shipment dispatched. Bad reputation, Bad customer services.

I needed to deliver an envelope and the driver accepted the order at 8:15am I called him and he said he'll arrive in 10min. I saw him on the app driving all over Dubai then I called him again at 9:30 and he said sorry I had a puncture which is a lie given his tour of the city. Then at 9:50 he just cancelled the order and hung up on my calls. Call centre were very useful and suggested I make another order which didn't cross my mind. Very happy now

Where do I start? Called operator three days in a row to follow up my order. Gave my address every single time I called. No more annoying calls? Driver called you at work in the middle of your meeting five times, even though I told operator I can only receive at home address in morning THREE times when I do the follow up calls. Can't be more annoying than that! Until now I still haven't received my package. Its been four days. Such a bad company

Today is my scheduled delivery but no signs of comunications that delivery will be delayed. Thus, been expecting the whole day and nothing delivered. This is my first time to using the app and disappointed.

This app was recommended by a friend. Tried it for the first time to sell/send am item for COD. The item was delayed for 2 days. I called the number on the app, no one picked up the call until I used the credit on my phone. I tried calling the customer service and they forwarded my tall to the same number...again no one picked up my call. Very very bad experience.. Can anyone recommend other useful app in UAE or Dubai?

Delivery personnel's assigned in my Place @ Al Kharj, RIYADH... Never deliver my ORDERS,,, I HAVE SO MANY ORDER from online stores,,, but when assigned to FETCHR,,, I expect nothing,,, everytime I have online order and found out it was FETCHR COURIER,,, I expect NOTHING... same reason from courier person... I was really disappointed to FETCHR,,, better replace your staff... They are USELESS... they are LAZY or not committed to their job...

DO NOT USE THIS COURIER SERVICE. Very bad service. Pick up schedule was not properly coordinated. I ordered a car to pickup my package and a bike came. After lashing out at their customer service its only then they picked my item. Super greedy company. Payment for delivery is different for payment for cash back. Payment would not be made unless you inform them that they have delivered already your package. Stupid aint it? A courier company who doesn't know that their package has already been delivered. UPDATE FROM REPLY BELOW: No I would, as much as possible, STAY AWAY from your company. How can a courier service not now they have already delivered the package? Their couriers also dictates on when they will stop slacking and get your package. And get this don't even bother picking the option for the car ir bike because they will decide it for you.

Relied on them to fetch something and they simply let me down. No one contacted me to tell me what went wrong. They just informed me they could not pick it up and took my money. Thats all.

Worst service ever, was supposed to receive a package from 9am till 2 pm, waited all day no one called, Called them at 5 pm, they said the driver will contact you now. Waited again till 8 pm no one called. When called them they said the drived couldn't reach you and u have to reschedule. I don't recomment this service to any one. Unprofessional, and doesn't value their customer's time. Will never deal with them again

Very bad service, don't respect the pickup/delivery appointment, and their contact numbers disconnected after 2 min, the information of receiver/sender information always wrong on their system. I don't recommend anyone to use it.

We've been relying to Fetchr for same day deliveries here in Dubai and they were exceptional. That's until the shipment we booked last Wednesday (22nd). Parcel was collected the next day (23rd) and until now (29th), the client hasn't received it. This makes us look bad and customer service hotlines keeps us on hold for a very long time. We're not getting any email responses either.

I had pick up scheduled today between 9-12 which they cancelled and scheduled after without informing me. No call. No notification. After calling and complaining, the driver called me after I already left work and then hung up when I told h I have left. Horrible service. Wouldn't recommend to anyone.

I am disgusted by fetchr. I hav scheduled my order 6 times and waited for delivery and I am still waiting today.and they fail to deliver.. .the same stupid excuse that they are checking with warehouse and they will never call say sorry and reschedule and again sorry and reschedule...horrible service

This is my second time using fetcher before very easy to make schedule for delivery and now everytime i need to schedule because i have item to deliver i cannot make they have message always fetcher not available saudi arabia.

Worst delivery ever wasting your time.. A lot of my online shop oder I couldn't receive .. It worst horrible delivery he will assisting but they couldn't send your order there's a lot of alibi.????????????

DISAPPOINTED! I HAVE CALLED SO MANY TIMES THEY DONT EVEN PICK THE CALLS!!!!!! HOW CAN I TRUST THIS APPS AGAIN IF THERE IS A PROBLEM ???

Honestly they saved me, needed to deliver something urgently and they did come right away , and next day it was just there where I wanted on time.. Thanks alot, hope you keep it up =))

يعني انا نزلت التطبيق لجدول استقبال طلبياتي من جولي شيك ولاخلص من اتصالات شركة هالشحن اللي ماعندها كمبيوتر تخزن موقع العميل وحاطين رمز المملكة والآخر تقلي انت بالسعودية لازم تتصل عالرقم اي شو فائدة التطبيق ؟!!!

Really bad I have a Bank card must deliver before one week but until now I didn't get it

Bad delivery they will send message your package will arrive today, after talking to the customer service the driver will call you after 10 mins. Nobody calls, after you will recieved message delivery unsuccessful reschedule again. You don't deserve even a star

1 week now I buy products but not coming.I call costumer cervis many times but never answered.after I make comments one these site suddenly they call and deliver product Perry past.so good job and 4 Star.

I ordered a package that was supposed to be delivered today but unfortunately no package arrived. I called the customer service and found out that they don't have delivery today. So devastated spending your time waiting for nothing.

Worse courier service in the world. I wish I could give a quarter of a star to them, they contacted me concerning the delivery of my parcel, of which they gave me a time for delivery everyday but they were not able to deliver the parcel up to now. I don't if I will ever get my parcel. Worst ever courier company in the world

On 3, 4 & 5Dec17 their schedule function was prompting to call their Customer service number. This review is mainly for their service and their response once they have your package, they send you SMS that they tried calling you, 4 days to deliver a bank document within metropolitan distance of 200km

Fetchr you make me freaking crazy I send a product by Wednesday, and the delivery date schedule is Thursday.until now it's not yet deliver and by Sunday morning the person who need the item will be leaving..

The service was very poor! I was expecting my order to be delivered today but unfortunately no one arrived to deliver my order.. i am calling also the fetchr services but no one is answering, even the delivery man!.

Very bad service and very long time for cash return PLEASE DONT USE THIS APPLICATION IF YOU DONT WANT TO GET HEADACHE THANKYOU

very bad app i tried to add my location so that the driver know my address and it keep saying this time slot is popular please select another time

I think you need to amend your app, i have register one year ago but now i forget my password and i cannot get my password again because it say my email not valid (which i am using daily), then i try to log in with facebook but this app not accepting my mobile number as it is used before !!!!! So what?!!!

very very bad responsibility I have ordered online from jeddah ksa on 30 November 2017 but still not received parcel and not getting response from call service, while tracking in Web side nothing he is showing very bad services

The worst company ever never answer the phone my item arrives in their office at 19/11 and they want to deliver it to my home on 04/12

I can't confirm my location to get my things that I ordered from JollyChic and I tried many times to call fetchr for help but no one is answering ????

Bad services, irresponsible company ever, please don't choose, my NBD Liv. Debit card bank send me before 2 week its not delivered yet, is this a company

Fetchr is a fabulous company to work with I find them courteous and reliable. The ap on the other hand doesn't always open. Im not sure the drivers always check all the information the customer gives on tge ap. But when I the ap works it does get the job done.

Very worst service. Too much delay and reschedule your package again and again. Never use this service if you want something to be delivered in time

The support contact number is a non working number. They have charged my card but there is no update on delivery

Worst delivery service..I was called yesterday to schedule an appointment, "set location" was not working. I tried many times and am still trying a day later, location is still not working. I rang them and was told different stories ie we are moving warehouse no deliveries today, I asked for a supervisor and apparently there was none. I asked for a manager and was told they are too busy to attend to me. Worst service ever!

Too slow company .. more than 8 days and until now no thing .. no messages no calls and very bad customers service

I received my items its broke the ampule and wet inside , pls change it I can't used it, I'll pay for 170sr for nothing