Equinix Customer Portal
Free App
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About Equinix Customer Portal
Equinix customers from North America, Asia Pacific (including China) and EMEA can use this app to order basic Equinix products and services.
- Place orders for Smart Hands, Work Visit, Inbound Shipment, Outbound Shipment, Trouble Ticket, Security Access & Conference Room Booking
- Review orders
- Review and approve pending orders
- Review and approve pending shipments
- Communicate directly with Equinix technicians
To get started, log in with your current Equinix Customer Portal username and password. If you do not have an Equinix Customer Portal account, please contact your Equinix administrator.
- Place orders for Smart Hands, Work Visit, Inbound Shipment, Outbound Shipment, Trouble Ticket, Security Access & Conference Room Booking
- Review orders
- Review and approve pending orders
- Review and approve pending shipments
- Communicate directly with Equinix technicians
To get started, log in with your current Equinix Customer Portal username and password. If you do not have an Equinix Customer Portal account, please contact your Equinix administrator.
All Application Badges
Free
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downl.
Android
4.3+
4.3+
Bug
buster
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Android app
App History & Updates
What's Changed
• Cancel Orders: Now you can cancel orders that have been placed.
• When placing Trouble Ticket orders, you can search for an asset number in addition to the serial number.
• In “Messages” section of the app, you can communicate with Equinix when the technicians have questions about your order.
• Create order reports.
• When placing orders, you can mark a selected contact as favorite so that you can easily use that contact in future orders.
• Miscellaneous improvements and bug fixes.
• Cancel Orders: Now you can cancel orders that have been placed.
• When placing Trouble Ticket orders, you can search for an asset number in addition to the serial number.
• In “Messages” section of the app, you can communicate with Equinix when the technicians have questions about your order.
• Create order reports.
• When placing orders, you can mark a selected contact as favorite so that you can easily use that contact in future orders.
• Miscellaneous improvements and bug fixes.
Version update Equinix Customer Portal was updated to version 3.12.1
Version update Equinix Customer Portal was updated to version 3.6
More downloads Equinix Customer Portal reached 1 000 - 5 000 downloads
Name changed Name changed! Equinix Customer Portal Mobile now is known as Equinix Customer Portal.
What are users saying about Equinix Customer Portal
X
by X####:
by X####:
Gets the job done while on the go. Thanks!
D
by D####:
by D####:
There still should be more functionality with this app, I should be able to submit trouble tickets along with expedited smart hands request. What's cure entry available is great, but the entire portal should nearly be available to this app while making use of notification features in mobile phones.
X
by X####:
by X####:
Two big missing items for me are, no cross connect function, and no de-install function. Other missing tools are user management and install base.
Q
by Q####:
by Q####:
Numbering is off when orders have ten or more items, instead of going in numerical order, the items with ones will be brought to the top ahead of 2, 3, 4 and so on. I'd still like to remain signed into this app indefinitely. There should just be a security advisement over the phone to ensure there's a locking mechanism on the device. If I remained signed into the app, I'd like to receive notifications for my orders and packages pending delivery to my cages. Other than that, the app works well.
Q
by Q####:
by Q####:
It blows up when logging in.
F
by F####:
by F####:
You can open/review "site visit" and "smart hands" requests. You can also see shipments that have come in. Thats it. Needs the ability to enter /review every service request. You can't even schedule the the conference room or check its availability using the app, instead you have to use the mobile website which is a pain on a phone. Please update to include the remaining portal features; the app is far more usable on a phone than the website, so please expand it to include the other functions ASAP.
Q
by Q####:
by Q####:
This app shows no information whatsoever. I'm able to log in, but it doesn't list my requests or even show the install base. I can't fathom what the point is.
S
by S####:
by S####:
A great job done by developer in terms of UX.
by T####:
Biggest problem, which they have had from day 1 of application launch: you can't see what your typing, as the active entry field does not stay on top. The keyboard covers all entry fields, either once enough text is entered, or if it's a field at the bottom of a page, such as inbound shipments, bottom two fields. This issue affects all text entry fields in the app. Other then that, it works well and all other features are convenient, except when your typing long notes, then your typing blind as you can't see through your keyboard :-)